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Invite everyone to the table, but not to every course

Author

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  • Frederike Marie Oschinsky

    (University of Siegen)

  • Hans Christian Klein

    (University of Siegen)

  • Bjoern Niehaves

    (University of Siegen)

Abstract

Innovative collaboration strategies are a promising tool for fostering the governance of smart cities while acknowledging citizen centricity. During implementation, however, determining the number and background of the involved actors is challenging. The Design-Thinking (DT) approach appears suitable for addressing this issue as it offers a concrete and adaptable course of action. The present contribution involves a study on implementing DT principles in a German health resort and identifies three critical components: (1) team, (2) process, and (3) workspace. Our use case is an adaptable project- and workshop plan that encourages the implementation of DT collaboration in smart cities when designing digital services. Our results provide initial guidelines on how to involve diverse actors, when to integrate trained DT coaches, and how to design collaborative innovation in a digital way. The practice-oriented insights gained in the study can be applied, adapted, and discussed in other smart cities and citizen-centered projects.

Suggested Citation

  • Frederike Marie Oschinsky & Hans Christian Klein & Bjoern Niehaves, 2022. "Invite everyone to the table, but not to every course," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 1925-1941, December.
    • Handle: RePEc:spr:elmark:v:32:y:2022:i:4:d:10.1007_s12525-022-00567-7
    DOI: 10.1007/s12525-022-00567-7
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    References listed on IDEAS

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    1. Olga Gil & María E. Cortés-Cediel & Iván Cantador, 2019. "Citizen Participation and the Rise of Digital Media Platforms in Smart Governance and Smart Cities," International Journal of E-Planning Research (IJEPR), IGI Global, vol. 8(1), pages 19-34, January.
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    6. Nilssen, Maja, 2019. "To the smart city and beyond? Developing a typology of smart urban innovation," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 98-104.
    7. Ora-orn Poocharoen & Bernard Ting, 2015. "Collaboration, Co-Production, Networks: Convergence of theories," Public Management Review, Taylor & Francis Journals, vol. 17(4), pages 587-614, April.
    8. Gabriela Viale Pereira & Maria Alexandra Cunha & Thomas J. Lampoltshammer & Peter Parycek & Maurício Gregianin Testa, 2017. "Increasing collaboration and participation in smart city governance: a cross-case analysis of smart city initiatives," Information Technology for Development, Taylor & Francis Journals, vol. 23(3), pages 526-553, July.
    9. Barbara C. Crosby & Paul ‘t Hart & Jacob Torfing, 2017. "Public value creation through collaborative innovation," Public Management Review, Taylor & Francis Journals, vol. 19(5), pages 655-669, May.
    10. Zsuzsanna Tomor & Albert Meijer & Ank Michels & Stan Geertman, 2019. "Smart Governance For Sustainable Cities: Findings from a Systematic Literature Review," Journal of Urban Technology, Taylor & Francis Journals, vol. 26(4), pages 3-27, October.
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    Cited by:

    1. Ilja Nastjuk & Simon Trang & Elpiniki I. Papageorgiou, 2022. "Smart cities and smart governance models for future cities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 1917-1924, December.

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    More about this item

    Keywords

    Smart city; Smart governance; Citizen-centric government; Collaborative innovation; Design-Thinking; Digital services;
    All these keywords.

    JEL classification:

    • O36 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Open Innovation

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