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Design-integrated financial assessment of smart services

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  • Jürgen Anke

    (Hochschule für Telekommunikation Leipzig)

Abstract

The emergence of data-driven services in the Internet of Things provides manufacturers of technical products the opportunity to become providers of services, which use data as primary input. The development of such smart services, however, is characterized by high complexity and uncertainty. To identify service ideas which are worth to pursue further, the potential financial impact is an important criterion. While the importance of a business case is acknowledged in service engineering, there is currently no concrete method that is integrated with the early design phases of smart services. Therefore, we propose a tool-based method for the design-integrated financial assessment of smart services. We use a design science research approach to develop a meta-model, which is implemented in a web-based tool. The experimental evaluation shows that the proposed tool provides benefits, especially in structuring the task for project teams. Therefore, it appears to be beneficial to provide interdisciplinary teams a tool-based support for the design and evaluation of smart services.

Suggested Citation

  • Jürgen Anke, 2019. "Design-integrated financial assessment of smart services," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 19-35, March.
    • Handle: RePEc:spr:elmark:v:29:y:2019:i:1:d:10.1007_s12525-018-0300-y
    DOI: 10.1007/s12525-018-0300-y
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    Cited by:

    1. Enver Haskasap & Tulen Saner & Serife Eyupoglu & Cemre S. Gunsel Haskasap, 2022. "Influence of Organizational Democracy on Organizational Citizenship Behaviors in Digital Transformation: Mediating Effects of Job Satisfaction and Organizational Commitment for Smart Services," Sustainability, MDPI, vol. 15(1), pages 1-13, December.
    2. Henkens, Bieke & Verleye, Katrien & Larivière, Bart, 2021. "The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 425-447.
    3. Rainer Alt & Haluk Demirkan & Jan Fabian Ehmke & Anne Moen & Alfred Winter, 2019. "Smart services: The move to customer orientation," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 1-6, March.
    4. Hien Nguyen Ngoc & Ganix Lasa & Ion Iriarte, 2022. "Human-centred design in industry 4.0: case study review and opportunities for future research," Journal of Intelligent Manufacturing, Springer, vol. 33(1), pages 35-76, January.
    5. Michel Muschkiet & Tobias Wulfert & Robert Woroch & Gero Strobel & Leonardo Banh, 2023. "Unleashing the digital building bricks," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.

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    More about this item

    Keywords

    Smart services; Intelligent products; Service engineering; Product-service systems; Cyber-physical systems; Profitability analysis;
    All these keywords.

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology

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