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Integration of inventory control, maintenance policy, and quality control for selling products under warranty

Author

Listed:
  • Ali Salmasnia

    (University of Qom)

  • Soudabeh Hajihaji

    (University of Qom)

  • Saeid Sharafi

    (University of Qom)

  • Mohammad Reza Maleki

    (Isfahan University of Technology)

Abstract

Since all production processes are not perfect, all products produced by a company may not meet the quality standards desired by its customers. Moreover, equipment breakdowns and failures during the production cycle can delay the production process. Consequently, it is necessary to integrate statistical process monitoring and maintenance decisions in conjunction with inventory control. Additionally, to remain competitive and maintain market share, successful manufacturers should be able to offer warranty services for their products, which impose additional costs during the post-sale period of the product. The goal of this study is to minimize the total costs incurred in both the pre-sale and the post-sale periods. To that end, an integrated model of inventory control, maintenance scheduling, and statistical process monitoring is proposed for products sold under the free minimal repair warranty policy. Three comparative analyses are conducted to evaluate the impact of incorporating warranty, accounting for process failure and statistical process monitoring as part of the model.

Suggested Citation

  • Ali Salmasnia & Soudabeh Hajihaji & Saeid Sharafi & Mohammad Reza Maleki, 2023. "Integration of inventory control, maintenance policy, and quality control for selling products under warranty," Computational Management Science, Springer, vol. 20(1), pages 1-36, December.
    • Handle: RePEc:spr:comgts:v:20:y:2023:i:1:d:10.1007_s10287-023-00481-z
    DOI: 10.1007/s10287-023-00481-z
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    References listed on IDEAS

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    1. Panagiotidou, Sofia & Nenes, George, 2009. "An economically designed, integrated quality and maintenance model using an adaptive Shewhart chart," Reliability Engineering and System Safety, Elsevier, vol. 94(3), pages 732-741.
    2. Yin, Hui & Zhang, Guojun & Zhu, Haiping & Deng, Yuhao & He, Fei, 2015. "An integrated model of statistical process control and maintenance based on the delayed monitoring," Reliability Engineering and System Safety, Elsevier, vol. 133(C), pages 323-333.
    3. Da Wen & Pan Ershun & Wang Ying & Liao Wenzhu, 2016. "An economic production quantity model for a deteriorating system integrated with predictive maintenance strategy," Journal of Intelligent Manufacturing, Springer, vol. 27(6), pages 1323-1333, December.
    4. Jalal Taji & Hiwa Farughi & Hasan Rasay, 2023. "An integrated Markov chain model for the economic-statistical design of adaptive multivariate control charts and maintenance planning," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 17(1), pages 1-28.
    5. Giri, B.C. & Dohi, T., 2007. "Inspection scheduling for imperfect production processes under free repair warranty contract," European Journal of Operational Research, Elsevier, vol. 183(1), pages 238-252, November.
    6. Sana, Shib Sankar, 2020. "Price competition between green and non green products under corporate social responsible firm," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
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