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Does the Quality of Academic Life Matter for Students’ Performance, Loyalty and University Recommendation?

Listed author(s):
  • Eugénia Pedro

    ()

    (School of Social and Human Sciences, University of Beira Interior)

  • João Leitão

    ()

    (School of Social and Human Sciences, University of Beira Interior
    University of Lisbon)

  • Helena Alves

    ()

    (School of Social and Human Sciences, University of Beira Interior)

Abstract The quality of academic life (QAL) is concerned with all the general feelings of satisfaction of a student who experiences university. For universities, academic staff, public managers and policy makers, the fundamental question is how the measures and management of this construct can be improved in order to render a better service to students. Based on a sample of 726 students from all Portuguese State universities, we test a structural model that allows us to evaluate the impact of QAL on students’ academic performance (SAP) along with loyalty and willingness to recommend the university. In the analysis of all groups, the results reveal that QAL has a positive and significant, although not robust, influence on SAP. That positive influence is ratified, however, in the multi-group analysis for the 2nd and 3rd Study Cycles, through obtaining significant and robust empirical evidence. The results also show that QAL is a good predictor of loyalty and university recommendation.

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File URL: http://link.springer.com/10.1007/s11482-014-9367-6
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Article provided by Springer & International Society for Quality-of-Life Studies in its journal Applied Research in Quality of Life.

Volume (Year): 11 (2016)
Issue (Month): 1 (March)
Pages: 293-316

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Handle: RePEc:spr:ariqol:v:11:y:2016:i:1:d:10.1007_s11482-014-9367-6
DOI: 10.1007/s11482-014-9367-6
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  1. Marko Sarstedt & Christian Ringle, 2010. "Treating unobserved heterogeneity in PLS path modeling: a comparison of FIMIX-PLS with different data analysis strategies," Journal of Applied Statistics, Taylor & Francis Journals, vol. 37(8), pages 1299-1318.
  2. David Sam, 2001. "Satisfaction with life among international students: An exploratory study," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 53(3), pages 315-337, March.
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