IDEAS home Printed from https://ideas.repec.org/a/spr/annopr/v252y2017i2d10.1007_s10479-016-2175-7.html
   My bibliography  Save this article

Modeling and solving a real-life multi-skill shift design problem

Author

Listed:
  • Alex Bonutti

    (EasyStaff s.r.l.)

  • Sara Ceschia

    (University of Udine)

  • Fabio De Cesco

    (EasyStaff s.r.l.)

  • Nysret Musliu

    (Technische Universität)

  • Andrea Schaerf

    (University of Udine)

Abstract

In this work, we consider the shift design problem and we define a novel, complex formulation arising from practical cases. In addition, we propose a new search method based on a fast Simulated Annealing, that, differently from previous approaches, solves the overall problem as a single-stage procedure. The core of the method is a composite neighborhood that includes at the same time changes in the staffing of shifts, the shape of shifts, and the position of breaks. Finally, we present a statistically-principled experimental analysis on a set of instances obtained from real cases. Both instances and results are available on the web for future comparisons.

Suggested Citation

  • Alex Bonutti & Sara Ceschia & Fabio De Cesco & Nysret Musliu & Andrea Schaerf, 2017. "Modeling and solving a real-life multi-skill shift design problem," Annals of Operations Research, Springer, vol. 252(2), pages 365-382, May.
    • Handle: RePEc:spr:annopr:v:252:y:2017:i:2:d:10.1007_s10479-016-2175-7
    DOI: 10.1007/s10479-016-2175-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10479-016-2175-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10479-016-2175-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Hesham Alfares, 2004. "Survey, Categorization, and Comparison of Recent Tour Scheduling Literature," Annals of Operations Research, Springer, vol. 127(1), pages 145-175, March.
    2. David S. Johnson & Cecilia R. Aragon & Lyle A. McGeoch & Catherine Schevon, 1989. "Optimization by Simulated Annealing: An Experimental Evaluation; Part I, Graph Partitioning," Operations Research, INFORMS, vol. 37(6), pages 865-892, December.
    3. Turgut Aykin, 1996. "Optimal Shift Scheduling with Multiple Break Windows," Management Science, INFORMS, vol. 42(4), pages 591-602, April.
    4. Luca Di Gaspero & Johannes Gärtner & Guy Kortsarz & Nysret Musliu & Andrea Schaerf & Wolfgang Slany, 2007. "The minimum shift design problem," Annals of Operations Research, Springer, vol. 155(1), pages 79-105, November.
    5. Gary M. Thompson, 1995. "Improved Implicit Optimal Modeling of the Labor Shift Scheduling Problem," Management Science, INFORMS, vol. 41(4), pages 595-607, April.
    6. Monia Rekik & Jean-François Cordeau & François Soumis, 2004. "Using Benders Decomposition to Implicitly Model Tour Scheduling," Annals of Operations Research, Springer, vol. 128(1), pages 111-133, April.
    7. Musliu, Nysret & Schaerf, Andrea & Slany, Wolfgang, 2004. "Local search for shift design," European Journal of Operational Research, Elsevier, vol. 153(1), pages 51-64, February.
    8. Sandjai Bhulai & Ger Koole & Auke Pot, 2008. "Simple Methods for Shift Scheduling in Multiskill Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 10(3), pages 411-420, December.
    9. Marie-Claude Côté & Bernard Gendron & Louis-Martin Rousseau, 2011. "Grammar-Based Integer Programming Models for Multiactivity Shift Scheduling," Management Science, INFORMS, vol. 57(1), pages 151-163, January.
    10. Aykin, Turgut, 2000. "A comparative evaluation of modeling approaches to the labor shift scheduling problem," European Journal of Operational Research, Elsevier, vol. 125(2), pages 381-397, September.
    11. Stephen E. Bechtold & Larry W. Jacobs, 1990. "Implicit Modeling of Flexible Break Assignments in Optimal Shift Scheduling," Management Science, INFORMS, vol. 36(11), pages 1339-1351, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Pieter Smet & Annelies Lejon & Greet Vanden Berghe, 2021. "Demand smoothing in shift design," Flexible Services and Manufacturing Journal, Springer, vol. 33(2), pages 457-484, June.
    2. Rana Shariat & Kai Huang, 2024. "A large-scale neighborhood search algorithm for multi-activity tour scheduling problems," Journal of Heuristics, Springer, vol. 30(5), pages 225-267, December.
    3. Adibah Shuib & Faiq Izzuddin Kamarudin, 2019. "Solving shift scheduling problem with days-off preference for power station workers using binary integer goal programming model," Annals of Operations Research, Springer, vol. 272(1), pages 355-372, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Banu Sungur & Cemal Özgüven & Yasemin Kariper, 2017. "Shift scheduling with break windows, ideal break periods, and ideal waiting times," Flexible Services and Manufacturing Journal, Springer, vol. 29(2), pages 203-222, June.
    2. Lusby, Richard Martin & Range, Troels Martin & Larsen, Jesper, 2016. "A Benders decomposition-based matheuristic for the Cardinality Constrained Shift Design Problem," European Journal of Operational Research, Elsevier, vol. 254(2), pages 385-397.
    3. Lusby, Richard Martin & Range, Troels Martin & Larsen, Jesper, 2015. "A Benders decomposition-based Matheuristic for the Cardinality Constrained Shift Design Problem," Discussion Papers on Economics 9/2015, University of Southern Denmark, Department of Economics.
    4. Idris Addou & François Soumis, 2007. "Bechtold-Jacobs generalized model for shift scheduling with extraordinary overlap," Annals of Operations Research, Springer, vol. 155(1), pages 177-205, November.
    5. Jens O. Brunner & Jonathan F. Bard & Jan M. Köhler, 2013. "Bounded flexibility in days‐on and days‐off scheduling," Naval Research Logistics (NRL), John Wiley & Sons, vol. 60(8), pages 678-701, December.
    6. Ağralı, Semra & Taşkın, Z. Caner & Ünal, A. Tamer, 2017. "Employee scheduling in service industries with flexible employee availability and demand," Omega, Elsevier, vol. 66(PA), pages 159-169.
    7. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.
    8. Arpan Rijal & Marco Bijvank & Asvin Goel & René de Koster, 2021. "Workforce Scheduling with Order-Picking Assignments in Distribution Facilities," Transportation Science, INFORMS, vol. 55(3), pages 725-746, May.
    9. Rana Shariat & Kai Huang, 2024. "A large-scale neighborhood search algorithm for multi-activity tour scheduling problems," Journal of Heuristics, Springer, vol. 30(5), pages 225-267, December.
    10. Mark W. Isken & Osman T. Aydas, 2022. "A tactical multi-week implicit tour scheduling model with applications in healthcare," Health Care Management Science, Springer, vol. 25(4), pages 551-573, December.
    11. Sana Dahmen & Monia Rekik & François Soumis, 2018. "An implicit model for multi-activity shift scheduling problems," Journal of Scheduling, Springer, vol. 21(3), pages 285-304, June.
    12. Oyku Ahipasaoglu & Nesim Erkip & Oya Ekin Karasan, 2019. "The venue management problem: setting staffing levels, shifts and shift schedules at concession stands," Journal of Scheduling, Springer, vol. 22(1), pages 69-83, February.
    13. Arjan Akkermans & Gerhard Post & Marc Uetz, 2021. "Solving the shift and break design problem using integer linear programming," Annals of Operations Research, Springer, vol. 302(2), pages 341-362, July.
    14. Antonio Jiménez-Martín & Faustino Tello & Alfonso Mateos, 2020. "A Variation of the ATC Work Shift Scheduling Problem to Deal with Incidents at Airport Control Centers," Mathematics, MDPI, vol. 8(3), pages 1-27, March.
    15. Musliu, Nysret & Schaerf, Andrea & Slany, Wolfgang, 2004. "Local search for shift design," European Journal of Operational Research, Elsevier, vol. 153(1), pages 51-64, February.
    16. Aykin, Turgut, 2000. "A comparative evaluation of modeling approaches to the labor shift scheduling problem," European Journal of Operational Research, Elsevier, vol. 125(2), pages 381-397, September.
    17. Robbins, Thomas R. & Harrison, Terry P., 2010. "A stochastic programming model for scheduling call centers with global Service Level Agreements," European Journal of Operational Research, Elsevier, vol. 207(3), pages 1608-1619, December.
    18. María I. Restrepo & Bernard Gendron & Louis-Martin Rousseau, 2016. "Branch-and-Price for Personalized Multiactivity Tour Scheduling," INFORMS Journal on Computing, INFORMS, vol. 28(2), pages 334-350, May.
    19. Chapados, Nicolas & Joliveau, Marc & L’Ecuyer, Pierre & Rousseau, Louis-Martin, 2014. "Retail store scheduling for profit," European Journal of Operational Research, Elsevier, vol. 239(3), pages 609-624.
    20. Volland, Jonas & Fügener, Andreas & Brunner, Jens O., 2017. "A column generation approach for the integrated shift and task scheduling problem of logistics assistants in hospitals," European Journal of Operational Research, Elsevier, vol. 260(1), pages 316-334.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:annopr:v:252:y:2017:i:2:d:10.1007_s10479-016-2175-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.