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Evaluation of the implementation of process management in the surveyed enterprises (Ocena stopnia wdrozenia zarzadzania procesowego w badanych przedsiebiorstwach)

Author

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  • T. Bartosz Kalinowski

    (Zaklad Doskonalenia Procesow Operacyjnych, Katedra Logistyki, Wydzial Zarzadzania, Uniwersytet Lodzki)

Abstract

This article aims to assess the implementation of process management in the surveyed companies. In the introductory part the author discusses the concept of process management. The main part of the article presents a "Model for process management implementation", developed by the author. It has been illustrated by preliminary results of research, conducted by the author in the fourth quarter of 2011. The presented Model, in comparison with the results of the research carried out, indicates that the analysed companies represent a relatively high degree of advancement in the implementation of the process approach. Subsequently, the article also presents the concept of the process maturity assessment, which, in combination with the presented Model for process management implementation, can provide a comprehensive approach for the improvement of both processes and the quality of offered products or services.

Suggested Citation

  • T. Bartosz Kalinowski, 2012. "Evaluation of the implementation of process management in the surveyed enterprises (Ocena stopnia wdrozenia zarzadzania procesowego w badanych przedsiebiorstwach)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 10(37), pages 43-57.
    • Handle: RePEc:sgm:pzwzuw:v:10:i:37:y:2012:p:43-57
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    References listed on IDEAS

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    1. Jörg Becker & Ralf Knackstedt & Jens Pöppelbuß, 2009. "Developing Maturity Models for IT Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(3), pages 213-222, June.
    2. Paul Harmon, 2010. "The Scope and Evolution of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, pages 37-81, Springer.
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