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From duping clients to institutional entrepreneurship in Mauritius: the account of a former BPO worker who became an activist

Author

Listed:
  • Blandine Emilien

    (HEC Montréal, Canada)

  • Shankar Veerta

    (Activist, Mauritius)

Abstract

This ‘on the front line’ account allows Shankar Veerta to voice out his concerns as an activist in Mauritius. Shankar’s account provides insights into the recent work of collective actors who, as institutional entrepreneurs, aim to bring social change in Mauritius and support vulnerable workers. Mauritius has achieved its heralded economic success by adjusting consistently to liberalized regimes of the global economy. As a former business process outsourcing (BPO) worker, however, Shankar casts a critical lens on challenges facing workers operating in the new BPO sector of Mauritius. He then explains how and why he joined a local political movement that supported non-unionized workers during major industrial disputes in the BPO sector in 2011. Finally, Shankar describes the movement’s attempts to initiate divergent change through enabling conditions that have allowed it to start raising awareness among Mauritian workers and citizens.

Suggested Citation

  • Blandine Emilien & Shankar Veerta, 2017. "From duping clients to institutional entrepreneurship in Mauritius: the account of a former BPO worker who became an activist," Work, Employment & Society, British Sociological Association, vol. 31(6), pages 1021-1030, December.
    • Handle: RePEc:sae:woemps:v:31:y:2017:i:6:p:1021-1030
    DOI: 10.1177/0950017017695041
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    References listed on IDEAS

    as
    1. T. Lawrence & R. Suddaby & B. Leca, 2009. "Introduction : Theorizing and studying institutional work," Post-Print hal-00808954, HAL.
    2. Crouch, Colin, 2005. "Capitalist Diversity and Change: Recombinant Governance and Institutional Entrepreneurs," OUP Catalogue, Oxford University Press, number 9780199286652, Decembrie.
    3. Thomas Lawrence & Roy Suddaby & Bernard Leca, 2009. "Introduction: theorizing and studying institutional work," Post-Print hal-00576557, HAL.
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    5. Julie Battilana & Bernard Leca & Eva Boxenbaum, 2009. "How actors change institutions : Towards a theory of institutional entrepreneurship," Post-Print hal-00576509, HAL.
    6. Fashoyin, Tayo., 2010. "Tripartite institutions, collective bargaining and employment relations in the Mauritian labour market," ILO Working Papers 994613533402676, International Labour Organization.
    Full references (including those not matched with items on IDEAS)

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