IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v9y2019i3p2158244019858436.html
   My bibliography  Save this article

Exploring Interpersonal Relationships in a Nurse-Managed Clinic and Their Impact on Clinical Outcomes

Author

Listed:
  • Charlotte T. Lee
  • Susanne Phillips
  • Susan Tiso
  • Camille Fitzpatrick

Abstract

This study explores the impact of interpersonal relationships on processes and outcomes of care at a nurse-managed, primary care clinic in Southern California serving a vulnerable population. Ten semistructured interviews were conducted with all health care providers in the clinic to explore patient characteristics, types of relationships experienced, and how they may have affected processes and outcomes of care. Themes in interviews were identified through thematic analysis. We found that (a) patients with limited access to health care and resources establish different types of relationships to support their needs, and (b) interpersonal relationships, including those among providers, affect quality of care.

Suggested Citation

  • Charlotte T. Lee & Susanne Phillips & Susan Tiso & Camille Fitzpatrick, 2019. "Exploring Interpersonal Relationships in a Nurse-Managed Clinic and Their Impact on Clinical Outcomes," SAGE Open, , vol. 9(3), pages 21582440198, July.
  • Handle: RePEc:sae:sagope:v:9:y:2019:i:3:p:2158244019858436
    DOI: 10.1177/2158244019858436
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/2158244019858436
    Download Restriction: no

    File URL: https://libkey.io/10.1177/2158244019858436?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Fiorillo, Damiano & Sabatini, Fabio, 2015. "Structural social capital and health in Italy," Economics & Human Biology, Elsevier, vol. 17(C), pages 129-142.
    2. Ong, L. M. L. & de Haes, J. C. J. M. & Hoos, A. M. & Lammes, F. B., 1995. "Doctor-patient communication: A review of the literature," Social Science & Medicine, Elsevier, vol. 40(7), pages 903-918, April.
    3. Samantha Jakimowicz & Christine Stirling & Maree Duddle, 2015. "An investigation of factors that impact patients’ subjective experience of nurse‐led clinics: a qualitative systematic review," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(1-2), pages 19-33, January.
    4. Faraz Ahmed & Jenni Burt & Martin Roland, 2014. "Measuring Patient Experience: Concepts and Methods," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 7(3), pages 235-241, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Miller, Nancy & Weinstein, Marcie, 2007. "Participation and knowledge related to a nursing home admission decision among a working age population," Social Science & Medicine, Elsevier, vol. 64(2), pages 303-313, January.
    2. Óscar Brito Fernandes & Petra Baji & Dionne Kringos & Niek Klazinga & László Gulácsi & Armin Lucevic & Imre Boncz & Márta Péntek, 2019. "Patient experiences with outpatient care in Hungary: results of an online population survey," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 20(1), pages 79-90, June.
    3. Barış Alpaslan & Julide Yildirim, 2020. "The Missing Link: Are Individuals with More Social Capital in Better Health? Evidence from India," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 150(3), pages 811-834, August.
    4. Beach, Wayne A. & Easter, David W. & Good, Jeffrey S. & Pigeron, Elisa, 2005. "Disclosing and responding to cancer "fears" during oncology interviews," Social Science & Medicine, Elsevier, vol. 60(4), pages 893-910, February.
    5. Maria Alessandra Antonelli & Giorgia Marini, 2023. "Good health with good institutions. An empirical analysis for italian regions," Public Finance Research Papers 61, Istituto di Economia e Finanza, DSGE, Sapienza University of Rome.
    6. Damiano Fiorillo, 2016. "Workers’ health and social relations in Italy," Journal of Economic Studies, Emerald Group Publishing Limited, vol. 43(5), pages 835-862, October.
    7. Damiano Fiorillo, 2020. "Reasons for unmet needs for health care: the role of social capital and social support in some western EU countries," International Journal of Health Economics and Management, Springer, vol. 20(1), pages 79-98, March.
    8. Xindong Xue & W. Robert Reed, 2015. "The Relationship Between Social Capital And Health In China," Working Papers in Economics 15/05, University of Canterbury, Department of Economics and Finance.
    9. Li Cao & Virasakdi Chongsuvivatwong & Edward B. McNeil, 2022. "The Association between mHealth App Use and Healthcare Satisfaction among Clients at Outpatient Clinics: A Cross-Sectional Study in Inner Mongolia, China," IJERPH, MDPI, vol. 19(11), pages 1-11, June.
    10. Sjaak Molenaar & Mirjam A.G. Sprangers & Fenna C.E. Postma-Schuit & Emiel J. Th. Rutgers & Josje Noorlander & Joop Hendriks & Hanneke C.J.M. De Haes, 2000. "Interpretive Review : Feasibility and Effects of Decision Aids," Medical Decision Making, , vol. 20(1), pages 112-127, January.
    11. Fiorillo, Damiano & Nappo, Nunzia, 2014. "Volunteering and perceived health. A European cross-countries investigation," MPRA Paper 72313, University Library of Munich, Germany, revised 2016.
    12. Fabio Sabatini & Francesco Sarracino, 2017. "Online Networks and Subjective Well-Being," Kyklos, Wiley Blackwell, vol. 70(3), pages 456-480, August.
    13. Damiano Fiorillo & Nunzia Nappo, 2017. "Formal volunteering and self-perceived health. Causal evidence from the UK-SILC," Review of Social Economy, Taylor & Francis Journals, vol. 75(2), pages 112-138, April.
    14. Gibson, Mark & Neil Jenkings, K. & Wilson, Rob & Purves, Ian, 2006. "Verbal prescribing in general practice consultations," Social Science & Medicine, Elsevier, vol. 63(6), pages 1684-1698, September.
    15. Islam, M. Kamrul & Folland, Sherman & Kaarbøe, Oddvar M., 2017. "Social capital and cigarette smoking: New empirics featuring the Norwegian HUNT data," Economics & Human Biology, Elsevier, vol. 26(C), pages 174-185.
    16. Kluska, Denise, 2012. "Versorgung aus der Ferne: Die Arzt-Patient-Beziehung unter den Bedingungen der Telemedizin," Forschung Aktuell 10/2012, Institut Arbeit und Technik (IAT), Westfälische Hochschule, University of Applied Sciences.
    17. Hardman, Doug & Geraghty, Adam W.A. & Lown, Mark & Bishop, Felicity L., 2020. "Subjunctive medicine: Enacting efficacy in general practice," Social Science & Medicine, Elsevier, vol. 245(C).
    18. Rashmi Ananth Pai, 2013. "Patient Perception of Health Care Services: A Comparative Study," Journal of Social and Development Sciences, AMH International, vol. 4(12), pages 526-528.
    19. Gordon, Howard S. & Street, Richard Jr. & Adam Kelly, P. & Souchek, Julianne & Wray, Nelda P., 2005. "Physician-patient communication following invasive procedures: an analysis of post-angiogram consultations," Social Science & Medicine, Elsevier, vol. 61(5), pages 1015-1025, September.
    20. Anne-Gaëlle Corroller & Julia Bonastre, 2023. "Patient-reported measures: how useful in health economics?," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 24(1), pages 1-4, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:9:y:2019:i:3:p:2158244019858436. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.