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Impact of Drivers of Change (Digitalization, Demonetization, and Consolidation of Banks) With Mediating Role of Nature of Training and Job Enrichment on the Banking Performance

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  • Kayenaat Bahl
  • Ravi Kiran
  • Anupam Sharma

Abstract

This paper examines the impact of the drivers of change, that is, digitalization, demonetization, and consolidation of banks as factors affecting training and development. Banking institutions are the real contributors of the GDP in today’s world. The study is based on the data collected from senior bank officers, middle and lower level officers from India. The balanced scorecard is used to determine the performance of the banks with the help of four perspectives, that is, financial, customer, innovative, and growth perspective. Job enrichment helps in adding value to an employee through various techniques and programs. Partial Least Square-Structured Equation Modeling (PLS-SEM) was applied for examining the relation among the drivers of change and job enrichment with Banking Sector Performance. It also examines the mediating role of training between drivers of change and banking sector performance. The results suggest that training along with selected drivers and job enrichment influenced bank performance and value of adjusted R 2 is .668. The current research suggests that the role of digitalization, demonetization, and consolidation of banks on banking performance improved with mediation effect of training. This research also highlights that in types of training, special training has higher loading, which implies the need to focus on training and specifically of special training to enhance banking performance.

Suggested Citation

  • Kayenaat Bahl & Ravi Kiran & Anupam Sharma, 2022. "Impact of Drivers of Change (Digitalization, Demonetization, and Consolidation of Banks) With Mediating Role of Nature of Training and Job Enrichment on the Banking Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.
    • Handle: RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221097393
    DOI: 10.1177/21582440221097393
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    References listed on IDEAS

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    1. Bappaditya Mukhopadhyay, 2019. "Consumer Confidence and Lasting Effect of Demonetisation," Review of Market Integration, India Development Foundation, vol. 11(1-2), pages 54-92, April.
    2. Moinak Maiti & Parthajit Kayal, 2017. "Digitization: Its Impact on Economic Development & Trade," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 7(6), pages 541-549.
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    4. Shruti Rajagopalan, 2020. "Demonetization in India: Superfluous discovery and money laundering," The Review of Austrian Economics, Springer;Society for the Development of Austrian Economics, vol. 33(1), pages 201-217, March.
    5. Abhipsa Pal & Rahul De’ & Tejaswini Herath, 2020. "The Role of Mobile Payment Technology in Sustainable and Human-Centric Development: Evidence from the Post-Demonetization Period in India," Information Systems Frontiers, Springer, vol. 22(3), pages 607-631, June.
    6. Lee, Kang-Soek & Werner, Richard A., 2018. "Reconsidering Monetary Policy: An Empirical Examination of the Relationship Between Interest Rates and Nominal GDP Growth in the U.S., U.K., Germany and Japan," Ecological Economics, Elsevier, vol. 146(C), pages 26-34.
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    Cited by:

    1. Robert M. Yawson & Amy K. B. Paros, 2023. "Systems Perspective of the Use of the Balanced Scorecard for Organization Development and Change," SAGE Open, , vol. 13(4), pages 21582440231, December.

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