Simulation analysis of applicant scheduling and processing alternatives at a military entrance processing station

Eligibility for enlistment into the US military is assessed by the United States Military Entrance Processing Command (USMEPCOM), an independent agency that reports to the Office of the Secretary of Defense (OSD) and not to any specific branch of military service. This research develops a discrete-event simulation for applicant processing operations at a Military Entrance Processing Station (MEPS) to investigate the viability of potential alternatives to the current applicant arrival and processing operation. Currently, all applicants arrive to the MEPS at the beginning of the processing day in a single batch. This research models and compares two alternatives with the status quo: split-shift processing, by which applicant arrivals occur in two batches: one at 06:00 and one at 11:00 and appointment-based processing, by which applicants may arrive during one of three, four, six, or eight appointment windows. Express-lane processing is also explored, in which applicants are allowed to bypass select processing stations. Experimental results indicate that split-shift processing is not viable under the current processing model due to an unacceptable decrease in applicant throughput. Results from appointment-based scenarios are mixed, with the critical factors being the time between appointment batches and their associated arrival times.