IDEAS home Printed from https://ideas.repec.org/a/sae/jjlobr/v10y2021i2p238-250.html
   My bibliography  Save this article

Electricity Consumers’ Satisfaction During COVID-19 Lockdown in Some Selected States in Nigeria

Author

Listed:
  • Muyideen O. Lawal
  • Titus O. Ajewole
  • Olalekan M. Bada

Abstract

This work studies the satisfaction experienced by electricity customers in Osun, Lagos, and Ogun States during the recent lockdown occasioned by the COVID-19 pandemic. The measures of the satisfaction are based on the hours of electricity supply during the period, easiness experienced for payment of prepaid bill and swiftness in faults correction of the distribution companies involved. A questionnaire was developed using Google Forms. The form was shared through various online platforms. A total of 274 electricity consumers responded to the questionnaire, but after sorting, 259 consumers across the three states were analyzed. From the responses, majority of respondents claim there was increased hours of supply during the period when compared to before the period. For prepaid customers who had reasons to pay electricity bill, majority claim it was easy paying while most of those who claimed it was not easy was because of their payment method choices, which is using designated points. Majority of those who have reasons for faults to be corrected by the distribution companies claim that there was not promptness in fault correction.

Suggested Citation

  • Muyideen O. Lawal & Titus O. Ajewole & Olalekan M. Bada, 2021. "Electricity Consumers’ Satisfaction During COVID-19 Lockdown in Some Selected States in Nigeria," Jindal Journal of Business Research, , vol. 10(2), pages 238-250, December.
  • Handle: RePEc:sae:jjlobr:v:10:y:2021:i:2:p:238-250
    DOI: 10.1177/22786821211045792
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/22786821211045792
    Download Restriction: no

    File URL: https://libkey.io/10.1177/22786821211045792?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Abdullateef Usman, 2013. "Determinants of Electricity Consumers Satisfaction in Selected Electricity Distribution Zones in Nigeria: Implications for Regulatory Activities," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 3(6), pages 103-124.
    2. Abdullateef Usman, 2013. "Determinants of Electricity Consumers Satisfaction in Selected Electricity Distribution Zones in Nigeria: Implications for Regulatory Activities," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 3(6), pages 103-124, June.
    3. Oseni, Musiliu O., 2011. "An analysis of the power sector performance in Nigeria," Renewable and Sustainable Energy Reviews, Elsevier, vol. 15(9), pages 4765-4774.
    4. Ashok Shripadrao Kurtkoti, 2014. "Customer Satisfaction of Power Distribution Companies," Jindal Journal of Business Research, , vol. 3(1-2), pages 58-62, June.
    5. Dimitrios Drosos & Grigorios L. Kyriakopoulos & Garyfallos Arabatzis & Nikolaos Tsotsolas, 2020. "Evaluating Customer Satisfaction in Energy Markets Using a Multicriteria Method: The Case of Electricity Market in Greece," Sustainability, MDPI, vol. 12(9), pages 1-19, May.
    6. Emilio Ghiani & Marco Galici & Mario Mureddu & Fabrizio Pilo, 2020. "Impact on Electricity Consumption and Market Pricing of Energy and Ancillary Services during Pandemic of COVID-19 in Italy," Energies, MDPI, vol. 13(13), pages 1-19, July.
    7. Christian Tabi Amponsah & Samuel Adams, 2016. "Service quality and customer satisfaction in public transport operations," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 25(4), pages 531-549.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Neilson Luniere Vilaça & Marly Guimarães Fernandes Costa & Cicero Ferreira Fernandes Costa Filho, 2023. "A Hybrid Deep Neural Network Architecture for Day-Ahead Electricity Forecasting: Post-COVID Paradigm," Energies, MDPI, vol. 16(8), pages 1-14, April.
    2. Oyedepo, Sunday Olayinka, 2014. "Towards achieving energy for sustainable development in Nigeria," Renewable and Sustainable Energy Reviews, Elsevier, vol. 34(C), pages 255-272.
    3. Salmon, Claire & Tanguy, Jeremy, 2016. "Rural Electrification and Household Labor Supply: Evidence from Nigeria," World Development, Elsevier, vol. 82(C), pages 48-68.
    4. Yukseltan, E. & Kok, A. & Yucekaya, A. & Bilge, A. & Aktunc, E. Agca & Hekimoglu, M., 2022. "The impact of the COVID-19 pandemic and behavioral restrictions on electricity consumption and the daily demand curve in Turkey," Utilities Policy, Elsevier, vol. 76(C).
    5. Lisi, Francesco & Grossi, Luigi & Quaglia, Federico, 2023. "Evaluation of Cost-at-Risk related to the procurement of resources in the ancillary services market. The case of the Italian electricity market," Energy Economics, Elsevier, vol. 121(C).
    6. Martina Pilloni & József Kádár & Tareq Abu Hamed, 2022. "The Impact of COVID-19 on Energy Start-Up Companies: The Use of Global Financial Crisis (GFC) as a Lesson for Future Recovery," Energies, MDPI, vol. 15(10), pages 1-15, May.
    7. Burleyson, Casey D. & Rahman, Aowabin & Rice, Jennie S. & Smith, Amanda D. & Voisin, Nathalie, 2021. "Multiscale effects masked the impact of the COVID-19 pandemic on electricity demand in the United States," Applied Energy, Elsevier, vol. 304(C).
    8. Giwa, Adewale & Alabi, Adetunji & Yusuf, Ahmed & Olukan, Tuza, 2017. "A comprehensive review on biomass and solar energy for sustainable energy generation in Nigeria," Renewable and Sustainable Energy Reviews, Elsevier, vol. 69(C), pages 620-641.
    9. Saeed, Asif & Chaudhry, Sajid M. & Arif, Ahmed & Ahmed, Rizwan, 2023. "Spillover of energy commodities and inflation in G7 plus Chinese economies," Energy Economics, Elsevier, vol. 127(PA).
    10. Bahman Huseynli, 2023. "Effect of Exports of Goods and Services and Energy Consumption in Italy`s Service Sector," International Journal of Energy Economics and Policy, Econjournals, vol. 13(3), pages 254-261, May.
    11. Oseni, Musiliu O. & Pollitt, Michael G., 2015. "A firm-level analysis of outage loss differentials and self-generation: Evidence from African business enterprises," Energy Economics, Elsevier, vol. 52(PB), pages 277-286.
    12. Cerqueira, Pedro André & Pereira da Silva, Patrícia, 2023. "Assessment of the impact of COVID-19 lockdown measures on electricity consumption – Evidence from Portugal and Spain," Energy, Elsevier, vol. 282(C).
    13. Santiago, I. & Moreno-Munoz, A. & Quintero-Jiménez, P. & Garcia-Torres, F. & Gonzalez-Redondo, M.J., 2021. "Electricity demand during pandemic times: The case of the COVID-19 in Spain," Energy Policy, Elsevier, vol. 148(PA).
    14. Ai, Hongshan & Zhong, Tenglong & Zhou, Zhengqing, 2022. "The real economic costs of COVID-19: Insights from electricity consumption data in Hunan Province, China," Energy Economics, Elsevier, vol. 105(C).
    15. Ioana-Ancuta Iancu & Cosmin Pompei Darab & Stefan Dragos Cirstea, 2021. "The Effect of the COVID-19 Pandemic on the Electricity Consumption in Romania," ULB Institutional Repository 2013/351853, ULB -- Universite Libre de Bruxelles.
    16. Olympia Bover & Natalia Fabra & Sandra García-Uribe & Aitor Lacuesta & Roberto Ramos, 2023. "Firms and Households during the Pandemic: What Do We Learn from Their Electricity Consumption?," The Energy Journal, , vol. 44(3), pages 267-288, May.
    17. Wenxiao Chu & Francesco Calise & Neven Duić & Poul Alberg Østergaard & Maria Vicidomini & Qiuwang Wang, 2020. "Recent Advances in Technology, Strategy and Application of Sustainable Energy Systems," Energies, MDPI, vol. 13(19), pages 1-29, October.
    18. Bartlomiej Kawa & Piotr Borkowski, 2023. "Integration of Machine Learning Solutions in the Building Automation System," Energies, MDPI, vol. 16(11), pages 1-18, June.
    19. Umoh, Edwin A. & Lugga, Ahmad A., 2019. "Contextualizing hazard mitigation policy for electricity grids in the Sudan Sahel Region of Nigeria," Energy Policy, Elsevier, vol. 124(C), pages 135-143.
    20. Micheli, Leonardo & Solas, Álvaro F. & Soria-Moya, Alberto & Almonacid, Florencia & Fernandez, Eduardo F., 2021. "Short-Term Impact of the COVID-19 Lockdown on the Energy and Economic Performance of Photovoltaics in the Spanish Electricity Sector," MPRA Paper 107969, University Library of Munich, Germany.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:jjlobr:v:10:y:2021:i:2:p:238-250. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.