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Measuring employee engagement of low-income workers either working at or visiting Marabastad Mall in the City of Tshwane Metropolitan Municipality

Author

Listed:
  • Molefe Jonathan Maleka
  • Cecile Schultz
  • Lize van Hoek
  • Leigh-Anne Paul Dachapalli
  • Suzette Ragadu

Abstract

The purpose of this study is to measure employee engagement of low-income workers either working at or visiting Marabastad Mall in the City of Tshwane Metropolitan Municipality (CTMM). The literature review revealed that in the South African context there is a dearth of research on predictors of employee engagement. The research design was a survey and the sample size was six hundred and forty-nine (n=649). The descriptive statistics show that the respondents were moderately disengaged, disaffected, and committed. The descriptive statistics also revealed that respondents moderately disagreed that they had training opportunities and they had a good quality of work life. The inferential statistics showed that males were more engaged than their female counterparts, part-time employees were slightly more engaged than full-time employees and employees who were unionised were more engaged than the non-union members. It was also found that job satisfaction was the highest predictor of employee engagement (β = 0.28, p<0.05). The study has implications for policymakers that employees earning between R1 000.00 and R10 000.00 are less engaged and committed and their job satisfaction levels were low. The implication for managers is that they must be aware that development and recognition of employees and job satisfaction predict employee engagement. Quality of work life and labour relations did not predict employee engagement

Suggested Citation

  • Molefe Jonathan Maleka & Cecile Schultz & Lize van Hoek & Leigh-Anne Paul Dachapalli & Suzette Ragadu, 2017. "Measuring employee engagement of low-income workers either working at or visiting Marabastad Mall in the City of Tshwane Metropolitan Municipality," Journal of Economics and Behavioral Studies, AMH International, vol. 9(5), pages 74-82.
    • Handle: RePEc:rnd:arjebs:v:9:y:2017:i:5:p:74-82
    DOI: 10.22610/jebs.v9i5(J).1910
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    References listed on IDEAS

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    1. Piyali Ghosh & Alka Rai & Ragini Chauhan & Gargi Baranwal & Divya Srivastava, 2016. "Rewards and recognition to engage private bank employees," Management Research Review, Emerald Group Publishing Limited, vol. 39(12), pages 1738-1751, December.
    2. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    3. Anitha J., 2014. "Determinants of employee engagement and their impact on employee performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(3), pages 308-323, April.
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    Cited by:

    1. Molefe Jonathan Maleka & Ilze Swarts & Magdeline Mmako, 2018. "Happiness Index for Human Resource Management Practitioners Associated with the Professional Body," Journal of Economics and Behavioral Studies, AMH International, vol. 10(5), pages 297-305.
    2. M. J. Maleka & C. M. Schultz & L. Hoek & L. Paul-Dachapalli & S. C. Ragadu, 2021. "Union Membership as a Moderator in the Relationship Between Living Wage, Job Satisfaction and Employee Engagement," The Indian Journal of Labour Economics, Springer;The Indian Society of Labour Economics (ISLE), vol. 64(3), pages 621-640, September.
    3. Molefe Jonathan Maleka, 2018. "The Biographical and Human Resource Management Predictors of Union Membership Engagement of Low- and Middle-Income Workers," Journal of Economics and Behavioral Studies, AMH International, vol. 10(1), pages 207-216.

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