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Employee's Work-Life Balance, Career Development, Motivation and Satisfaction as the Determinants of NGO’s Performance

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  • Nor Intan Adha Hafit
  • Sharifah Fazirah Syed Ahmad
  • Zuhaina Mustapha
  • Dayang Nailul Munna
  • Syezreen Dalina Rusdi

Abstract

This study investigates the determinants of employee performance in the Service Industry in Malaysia, with a specific focus on work-life balance, job satisfaction, employee motivation, and career development. 300 survey questionnaires were distributed in total, and 170 respondents from both executive and non-executive groups were analyzed using IBM's SPSS version 23. The findings validate a substantial correlation among work-life balance, job satisfaction, employee motivation, career development and employee performance at Non-Government organizations (NGO’s). This study provides significant insights that can be employed by NGO’s in Malaysia to design effective strategies for enhancing employee performance. The proposals aim to advance research on employee management to improve corporate effectiveness and promote employee success in NGOs as its strategic influence on government policy at domestic and international levels.

Suggested Citation

  • Nor Intan Adha Hafit & Sharifah Fazirah Syed Ahmad & Zuhaina Mustapha & Dayang Nailul Munna & Syezreen Dalina Rusdi, 2024. "Employee's Work-Life Balance, Career Development, Motivation and Satisfaction as the Determinants of NGO’s Performance," Information Management and Business Review, AMH International, vol. 16(3), pages 675-686.
    • Handle: RePEc:rnd:arimbr:v:16:y:2024:i:3:p:675-686
    DOI: 10.22610/imbr.v16i3(I)S.4096
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    References listed on IDEAS

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    1. Lamberto Zollo & Maria Carmen Laudano & Andrea Boccardi & Cristiano Ciappei, 2019. "From governance to organizational effectiveness: the role of organizational identity and volunteers’ commitment," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 23(1), pages 111-137, March.
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