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An investigation of employee empowerment as an organisational culture in the South African public sector

Author

Listed:
  • Noluthando Mbangeleli

    (Department of Business Management University of Fort Hare, Alice, South Africa)

  • Hammed Olabode Ojugbele

    (Department of Governance and Public Management, Cape Peninsula University of Technology, Cape Town, South Africa)

Abstract

This paper examines how employee empowerment impacted the South African public sector. A qualitative research approach was utilised based on the narratives and stories of seven employees operating in the Eastern Cape Province of South Africa from the Department of Economic Development, Environmental Affair Tourism (DEDEAT) and East London Industrial Development Zone (ELIDZ) gathered through the use of in-depth interviews. It was found that the concept of empowerment has not been fully institutionalised in the Public sector. The research suggests strategies that managers can adopt to assist instutionalise Employee empowerment in the Public sector. This study extends and advances the literature on employee empowerment and more particularly psychological empowerment. The study found employee empowerment to be a vital tool to improve service delivery in the Public sector. However, it was found that more personalised approaches like delegation and mentorship can be institutionalised for psychological empowerment purposes. In general, the findings indicated that Employee empowerment has a positive influence on organisational performance and service delivery. Key Words:Employee Empowerment, Psychological Empowerment, Structural Empowerment, Public Sector, Organizational Culture

Suggested Citation

  • Noluthando Mbangeleli & Hammed Olabode Ojugbele, 2021. "An investigation of employee empowerment as an organisational culture in the South African public sector," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(6), pages 111-120, September.
    • Handle: RePEc:rbs:ijbrss:v:10:y:2021:i:6:p:111-120
    DOI: 10.20525/ijrbs.v10i6.1260
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    References listed on IDEAS

    as
    1. Allen, Joseph A. & Lehmann-Willenbrock, Nale & Sands, Stephanie J., 2016. "Meetings as a positive boost? How and when meeting satisfaction impacts employee empowerment," Journal of Business Research, Elsevier, vol. 69(10), pages 4340-4347.
    2. Farinaz Havaei & V. Susan Dahinten, 2017. "How Well Does the CWEQ II Measure Structural Empowerment? Findings from Applying Item Response Theory," Administrative Sciences, MDPI, vol. 7(2), pages 1-20, May.
    Full references (including those not matched with items on IDEAS)

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