IDEAS home Printed from https://ideas.repec.org/a/spr/elmark/v35y2025i1d10.1007_s12525-025-00789-5.html
   My bibliography  Save this article

Designing virtual meetings: Reviewing virtual meeting design through the lens of media naturalness

Author

Listed:
  • Darien Tartler

    (Technische Universität Braunschweig)

  • Lisa Handke

    (Friedrich-Alexander-Universität Erlangen-Nürnberg)

  • Simone Kauffeld

    (Technische Universität Braunschweig)

Abstract

Virtual meetings are here to stay. However, research on the design of these meetings is scarce. To summarize the current state of research on virtual meeting design, we identified 31 studies examining how temporal, physical, procedural, and attendee characteristics affect various within- and post-meeting success factors through media naturalness. Twenty-one of these studies discussed physical design enabling new technological interaction possibilities. Six studies dealt with procedural design and showed opportunities for shaping virtual meetings through structural measures. Four studies related to temporal and three studies to attendee characteristics, which showed further options to influence virtual meetings through time and in-person characteristics. Overall, the effect of virtual meeting design can be complex and opens up a wide field for research and practical applications. Our results are discussed against the background of media naturalness through which we identify the most pressing research directions, questions, and designs to advance knowledge on virtual meetings.

Suggested Citation

  • Darien Tartler & Lisa Handke & Simone Kauffeld, 2025. "Designing virtual meetings: Reviewing virtual meeting design through the lens of media naturalness," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-18, December.
    • Handle: RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00789-5
    DOI: 10.1007/s12525-025-00789-5
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12525-025-00789-5
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12525-025-00789-5?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Allen, Joseph A. & Lehmann-Willenbrock, Nale & Sands, Stephanie J., 2016. "Meetings as a positive boost? How and when meeting satisfaction impacts employee empowerment," Journal of Business Research, Elsevier, vol. 69(10), pages 4340-4347.
    2. Richard L. Daft & Robert H. Lengel, 1986. "Organizational Information Requirements, Media Richness and Structural Design," Management Science, INFORMS, vol. 32(5), pages 554-571, May.
    3. Ned Kock, 2004. "The Psychobiological Model: Towards a New Theory of Computer-Mediated Communication Based on Darwinian Evolution," Organization Science, INFORMS, vol. 15(3), pages 327-348, June.
    4. René Riedl, 2022. "On the stress potential of videoconferencing: definition and root causes of Zoom fatigue," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 153-177, March.
    5. Gerardine DeSanctis & Marshall Scott Poole, 1994. "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory," Organization Science, INFORMS, vol. 5(2), pages 121-147, May.
    6. Willem Standaert & Steve Muylle & Amit Basu, 2016. "An empirical study of the effectiveness of telepresence as a business meeting mode," Information Technology and Management, Springer, vol. 17(4), pages 323-339, December.
    7. Feyzan Karabulut & Sarah G. Moore & Paul R. Messinger, 2023. "Choosing Backgrounds for Success: The Role of Videoconference Backgrounds in Self-Presentation," Journal of the Association for Consumer Research, University of Chicago Press, vol. 8(2), pages 153-164.
    8. Robert M. Fuller & Alan R. Dennis, 2009. "Does Fit Matter? The Impact of Task-Technology Fit and Appropriation on Team Performance in Repeated Tasks," Information Systems Research, INFORMS, vol. 20(1), pages 2-17, March.
    9. Wanda J. Orlikowski, 1992. "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science, INFORMS, vol. 3(3), pages 398-427, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Viju Raghupathi & Raquel Benbunan-Fich, 2020. "A Social Capital Perspective on Computer-Mediated Group Communication and Performance: An Empirical Study," Group Decision and Negotiation, Springer, vol. 29(4), pages 747-801, August.
    2. Sébastien Tran, 2010. "Quand les TIC réussissent trop bien dans les organisations : le cas du courrier électronique chez les managers," Post-Print halshs-00638824, HAL.
    3. Meissner, Jens O., 2005. "Relationship Quality in the Context of Computer-Mediated Communication - A social constructionist approach," Working papers 2005/15, Faculty of Business and Economics - University of Basel.
    4. Willem Standaert & Steve Muylle & Amit Basu, 2016. "An empirical study of the effectiveness of telepresence as a business meeting mode," Information Technology and Management, Springer, vol. 17(4), pages 323-339, December.
    5. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    6. Jason A. Williams & Saurabh Gupta, 2025. "Integrating the IT Use Literature: Construct Validity and a Holistic Nomological Framework," Information Systems Frontiers, Springer, vol. 27(2), pages 563-583, April.
    7. Mariek Vanden Abeele & Ralf De Wolf & Rich Ling, 2018. "Mobile Media and Social Space: How Anytime, Anyplace Connectivity Structures Everyday Life," Media and Communication, Cogitatio Press, vol. 6(2), pages 5-14.
    8. Emmanuelle Vaast & Geoff Walsham, 2009. "Trans-Situated Learning: Supporting a Network of Practice with an Information Infrastructure," Information Systems Research, INFORMS, vol. 20(4), pages 547-564, December.
    9. Ofir Turel & Catherine E. Connelly, 2012. "Team Spirit: The Influence of Psychological Collectivism on the Usage of E-Collaboration Tools," Group Decision and Negotiation, Springer, vol. 21(5), pages 703-725, September.
    10. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    11. Wanda J. Orlikowski & C. Suzanne Iacono, 2001. "Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact," Information Systems Research, INFORMS, vol. 12(2), pages 121-134, June.
    12. Helene Tenzer & Siri Terjesen & Anne-Wil Harzing, 2017. "Language in International Business: A Review and Agenda for Future Research," Management International Review, Springer, vol. 57(6), pages 815-854, December.
    13. Sumita Raghuram & Philipp Tuertscher & Raghu Garud, 2010. "Research Note ---Mapping the Field of Virtual Work: A Cocitation Analysis," Information Systems Research, INFORMS, vol. 21(4), pages 983-999, December.
    14. Daniel Beverungen, 2014. "Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(4), pages 191-202, August.
    15. Michiel Bal & Jos Benders & Lander Vermeerbergen, 2022. "‘Bringing the Covert into the Open’: A Case Study on Technology Appropriation and Continuous Improvement," IJERPH, MDPI, vol. 19(10), pages 1-17, May.
    16. Fatuma Namisango & Kyeong Kang & Ghassan Beydoun, 2022. "How the Structures Provided by Social Media Enable Collaborative Outcomes: A Study of Service Co-creation in Nonprofits," Information Systems Frontiers, Springer, vol. 24(2), pages 517-535, April.
    17. Kummitha, Rama Krishna Reddy, 2020. "Why distance matters: The relatedness between technology development and its appropriation in smart cities," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    18. Mariek Vanden Abeele & Ralf De Wolf & Rich Ling, 2018. "Mobile Media and Social Space: How Anytime, Anyplace Connectivity Structures Everyday Life," Media and Communication, Cogitatio Press, vol. 6(2), pages 5-14.
    19. Khuong, Le-Nguyen & Harindranath, G. & Dyerson, Romano, 2014. "Understanding knowledge management software-organisation misalignments from an institutional perspective: A case study of a global IT-management consultancy firm," International Journal of Information Management, Elsevier, vol. 34(2), pages 226-247.
    20. Terri L. Griffith & John E. Sawyer, 2006. "Supporting Technologies and Organizational Practices for the Transfer of Knowledge in Virtual Environments," Group Decision and Negotiation, Springer, vol. 15(4), pages 407-423, July.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00789-5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.