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Technologies In Retail – With A Focus On Chatbots. A Bibliometric Analysis And Systematic Review

Author

Listed:
  • Miriam Tiutiu

    (Babes-Bolyai University, FSEGA, Cluj-Napoca, Romania)

  • Luiza Souca

    (Babes-Bolyai University, FSEGA, Cluj-Napoca, Romania)

Abstract

This paper aims to carry out a bibliometric mapping and review of technology's importance in the retail industry, especially chatbots. This study delves into the characteristics of the articles published between 2019 and 2024 on artificial intelligence, chatbots, and retail. Through a comprehensive bibliometric analysis, we aim to uncover the trends in scientific literature. We used VOSviewer software for bibliometric analysis. We used search terms associated with retail chatbots and retail technologies. Based on the specialized literature review, the paper also presents possible future research directions, highlighting the opportunities for scientific exploitation of this research topic.

Suggested Citation

  • Miriam Tiutiu & Luiza Souca, 2025. "Technologies In Retail – With A Focus On Chatbots. A Bibliometric Analysis And Systematic Review," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 24(1), pages 17-24.
    • Handle: RePEc:pts:journl:y:2025:i::p1:17-24
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    Keywords

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    JEL classification:

    • A1 - General Economics and Teaching - - General Economics
    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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