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The patronage of religious tourism seen from its motivations that predict satisfaction and loyalty: The Virgin of Chaguaya in Bolivia

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  • Mauricio Carvache-Franco
  • Jose Loaiza-Torres
  • Orly Carvache-Franco
  • José Eduardo Fernández-Cruz
  • Wilmer Carvache-Franco

Abstract

This study focused on pilgrimages as part of religious tourism and aimed to achieve the following objectives: identify the main motivational factors of religious tourism focused on pilgrimages; analyze the motivational dimensions that predict satisfaction in religious tourism focused on pilgrimages; analyze the motivational dimensions that predict loyalty in religious tourism focused on pilgrimages. The study was conducted during the pilgrimage to the Virgin of Chaguaya in Bolivia. The sample consisted of 384 tourists who were surveyed on-site. The statistical techniques used included factor analysis and multiple regression. The results revealed four motivational dimensions: Tourism and Escape, Religious Experience, Belief Experience, and Shopping. Additionally, specific motivations that influence the satisfaction and loyalty of attendees at religious events such as pilgrimages have been identified, among them the "Religious Experience" and the "Belief Experience" motivational dimensions. The findings will contribute to planning and management guidelines for religious event administrators and provide information to academic literature.

Suggested Citation

  • Mauricio Carvache-Franco & Jose Loaiza-Torres & Orly Carvache-Franco & José Eduardo Fernández-Cruz & Wilmer Carvache-Franco, 2024. "The patronage of religious tourism seen from its motivations that predict satisfaction and loyalty: The Virgin of Chaguaya in Bolivia," PLOS ONE, Public Library of Science, vol. 19(8), pages 1-17, August.
    • Handle: RePEc:plo:pone00:0307664
    DOI: 10.1371/journal.pone.0307664
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    References listed on IDEAS

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    3. Ching-Cheng Shen & Hsi-Lin Liu & Dan Wang, 2023. "The Influence of Different Factors of Product Attachment on Taoist Tourism Loyalty," Sustainability, MDPI, vol. 15(3), pages 1-15, January.
    4. Amaro, Suzanne & Antunes, Angela & Henriques, Carla, 2018. "A closer look at Santiago de Compostela's pilgrims through the lens of motivations," Tourism Management, Elsevier, vol. 64(C), pages 271-280.
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