Age-dependent differences in using FinTech products and services—Young customers versus other adults

The purpose of this paper was to identify and evaluate differences in the attitudes to using FinTech products and services in Poland adopted by two study cohorts–one comprised of young customers, born no earlier than in 1990, and the other comprised of other adults. The main motivation for our research was to answer the question if young people growing up in the market economy will behave differently in the use of FinTech than older generations living in the former political and economic system. We also wanted to find the factors that determine the perception and willingness to use FinTech in the mentioned age groups. The data discussed in the paper were provided by the CAWI survey that was conducted in 2020 and covered a sample of 1,153 adult Poles. To achieve our goal, we used nonparametric statistical testing and the backward stepwise logistic regression models. The research demonstrated that young customers showed considerably more interest in all the aspects of the use of FinTech within the framework of our study than the other adults. Regarding the experience of using FinTech, such determinants as the male gender, the larger household in which a given respondent lives, and the possibility of making financial decisions independently exerted more impact on the young customers cohort than on the other adults. Irrespective of their opinion about FinTech, the persons under 30 years of age are more likely to use FinTech beyond average than the other adults whereas the persons over 30 years of age will do so only if they evaluate FinTech very well.