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Pay for performance, satisfaction and retention in longitudinal crowdsourced research

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  • Elena M Auer
  • Tara S Behrend
  • Andrew B Collmus
  • Richard N Landers
  • Ahleah F Miles

Abstract

In the social and cognitive sciences, crowdsourcing provides up to half of all research participants. Despite this popularity, researchers typically do not conceptualize participants accurately, as gig-economy worker-participants. Applying theories of employee motivation and the psychological contract between employees and employers, we hypothesized that pay and pay raises would drive worker-participant satisfaction, performance, and retention in a longitudinal study. In an experiment hiring 359 Amazon Mechanical Turk Workers, we found that initial pay, relative increase of pay over time, and overall pay did not have substantial influence on subsequent performance. However, pay significantly predicted participants' perceived choice, justice perceptions, and attrition. Given this, we conclude that worker-participants are particularly vulnerable to exploitation, having relatively low power to negotiate pay. Results of this study suggest that researchers wishing to crowdsource research participants using MTurk might not face practical dangers such as decreased performance as a result of lower pay, but they must recognize an ethical obligation to treat Workers fairly.

Suggested Citation

  • Elena M Auer & Tara S Behrend & Andrew B Collmus & Richard N Landers & Ahleah F Miles, 2021. "Pay for performance, satisfaction and retention in longitudinal crowdsourced research," PLOS ONE, Public Library of Science, vol. 16(1), pages 1-17, January.
    • Handle: RePEc:plo:pone00:0245460
    DOI: 10.1371/journal.pone.0245460
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    References listed on IDEAS

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    1. Neil Stewart & Jesse Chandler & Gabriele Paolacci, "undated". "Crowdsourcing Samples in Cognitive Science," Mathematica Policy Research Reports c63e922cf7554604a919e1f18, Mathematica Policy Research.
    2. Johnston, Hannah & Land-Kazlauskas, Chris., 2018. "Organizing on-demand representation, voice, and collective bargaining in the gig economy," ILO Working Papers 994981993502676, International Labour Organization.
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    Cited by:

    1. Lars Hornuf & Daniel Vrankar, 2022. "Hourly Wages in Crowdworking: A Meta-Analysis," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(5), pages 553-573, October.
    2. Andersson, Henrik & Scholtz, Henrik & Zheng, Jiakun, 2023. "Measuring regret theory in the health and financial domain," TSE Working Papers 23-1449, Toulouse School of Economics (TSE).

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