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Asymmetric Information, Tourist Satisfaction and Quality in Tourism

Author

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  • Vincenzo Asero

    (University of Catania, Italy)

  • Sebastiano Patti

    (University of Catania, Italy)

Abstract

Quality is adopted by the market to resolve asymmetric information problems concerning the relationships between sellers and buyers. Also in the tourist market the quality assumes a particular importance, although its measurement needs different identification criterions. Tourism firms invest in quality and use it as mechanism of signalling, because of increasing market competitiveness. Nevertheless, it is argued in this paper that tourist satisfaction cannot depend directly on high quality good/services, but on the relationship between their expectations and satisfactions. This can explain why tourism market is characterized by different quality standard services.

Suggested Citation

  • Vincenzo Asero & Sebastiano Patti, 2009. "Asymmetric Information, Tourist Satisfaction and Quality in Tourism," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 9(3), pages 5-16.
    • Handle: RePEc:pet:annals:v:9:i:3:y:2009:p:5-16
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    References listed on IDEAS

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    8. Rachel E. Kranton, 2003. "Competition and the Incentive to Produce High Quality," Economica, London School of Economics and Political Science, vol. 70(279), pages 385-404, August.
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    Cited by:

    1. Ra¡¯ed Masa¡¯deh & Mohammed Abdullah Nasseef & Ala Alkoudary & Hanaa Mansour & Mervat Aldarabah, 2017. "The Impact of Motivation for Attendance on Destination Loyalty via the Mediating Effect of Tourist Satisfaction," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 8(4), pages 34-48, June.
    2. Monica Pătruţescu & Dalia Simion & Claudiu Şerban & Sabin Armăşelu, 2012. "Advantages Obtained by The Small Companies by Appealing To Managerial and Financial Consultancy in A Competitive Environment on The Tourism Services Market," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 12(2), pages 179-192.

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