Exploring total quality management applications under uncertainty: A research agenda for the shipping industry
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References listed on IDEAS
- T C E Cheng & Petrus W C Choy, 2013. "A study of the relationships between quality management practices and organizational performance in the shipping industry," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 15(1), pages 1-31, March.
- Vinh V Thai, 2007. "Impacts of Security Improvements on Service Quality in Maritime Transport: An Empirical Study of Vietnam," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 9(4), pages 335-356, December.
- Alok Kumar Singh & null Sushil, 2013. "Modeling enablers of TQM to improve airline performance," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 62(3), pages 250-275, March.
- Warren E. Walker & Marjolijn Haasnoot & Jan H. Kwakkel, 2013. "Adapt or Perish: A Review of Planning Approaches for Adaptation under Deep Uncertainty," Sustainability, MDPI, Open Access Journal, vol. 5(3), pages 1-25, March.
- Beatriz Tovar & Alan Wall, 2012. "Economies of scale and scope in service firms with demand uncertainty: An application to a Spanish port," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 14(3), pages 362-385, September.
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Keywordstotal quality management; shipping; uncertainty;
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