IDEAS home Printed from https://ideas.repec.org/a/pal/marecl/v18y2016i4d10.1057_mel.2015.6.html
   My bibliography  Save this article

Exploring total quality management applications under uncertainty: A research agenda for the shipping industry

Author

Listed:
  • Angelos Pantouvakis

    (Department of Maritime Studies, University of Piraeus)

  • Evangelos Psomas

    (Department of Business Administration of Food and Agricultural Enterprises, University of Patras, 2, G. Seferis str)

Abstract

Abstract The present study explores total quality management (TQM) implementation in shipping companies by identifying the TQM practices adopted by them as well as the respective TQM management results. Determining the relationships among TQM factors and results, especially under the moderating effect of market or environmental uncertainty, is also an aim of this study. Evidence is drawn using data from 87 major shipping companies based in Piraeus/Greece, and exploratory factor analyses are carried out to extract five TQM practices and four TQM results latent factors. The TQM factors that significantly influence quality management results are further determined through multiple linear regression analyses. Results reveal a set of strategic choices focusing not only on the strict implementation of ISM rules and procedures, but also toward a continuous change in management and leadership culture aiming to achieve better results. Finally when uncertain environments are experienced or perceived, a shift toward a more agile management approach is a prerequisite for success. This article describes a reliable and valid TQM model applied in the shipping service sector and a way for shipping companies to improve their business performance.

Suggested Citation

  • Angelos Pantouvakis & Evangelos Psomas, 2016. "Exploring total quality management applications under uncertainty: A research agenda for the shipping industry," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 18(4), pages 496-512, December.
  • Handle: RePEc:pal:marecl:v:18:y:2016:i:4:d:10.1057_mel.2015.6
    DOI: 10.1057/mel.2015.6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/mel.2015.6
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Alok Kumar Singh & null Sushil, 2013. "Modeling enablers of TQM to improve airline performance," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 62(3), pages 250-275, March.
    2. Warren E. Walker & Marjolijn Haasnoot & Jan H. Kwakkel, 2013. "Adapt or Perish: A Review of Planning Approaches for Adaptation under Deep Uncertainty," Sustainability, MDPI, Open Access Journal, vol. 5(3), pages 1-25, March.
    3. T C E Cheng & Petrus W C Choy, 2013. "A study of the relationships between quality management practices and organizational performance in the shipping industry," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 15(1), pages 1-31, March.
    4. Vinh V Thai, 2007. "Impacts of Security Improvements on Service Quality in Maritime Transport: An Empirical Study of Vietnam," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 9(4), pages 335-356, December.
    5. Beatriz Tovar & Alan Wall, 2012. "Economies of scale and scope in service firms with demand uncertainty: An application to a Spanish port," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 14(3), pages 362-385, September.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    total quality management; shipping; uncertainty;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:marecl:v:18:y:2016:i:4:d:10.1057_mel.2015.6. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Sonal Shukla) or (Rebekah McClure). General contact details of provider: http://www.palgrave-journals.com/ .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.