Digitalization Model Of Informationand Documents Flows In Goods Movement Processes In Supply Chains - Determinants Of Implementation And Measurement Efficiency

Companies along the supply chain are increasingly adopting digitalisation solutions to improve the flow of goods and accompanying information. Among other things, the digitisation of supply chains aims to eliminate traditional paper documents and move towards Electronic Data Interchange (EDI). Electronic documents provide a standardised and automatic exchange of information necessary for e.g. ordering or delivery processes and enable a direct link between the flow of goods and the information concerning this flow. Ultimately, companies can achieve several benefits such as eliminating errors in manual data entry, eliminating delays in information processing, shortening the time of operations, and thus reducing their costs. In the paper, the authors present a model describing the digitisation of key documents in the process of order and service in supply chains and the concept of measuring the efficiency indicators of the implementation of the developed model. The research carried out in this area is the result of cooperation between Lukasiewicz Research Network – Poznan Institute of Technology and Poznan School of Logistics. The research was conducted in 2021 and the first half of 2022 with a conceptual approach, pilot implementation and ultimately a benefits analysis. The research was performed as part of a research project carried out for GS1 Poland.