IDEAS home Printed from https://ideas.repec.org/a/mup/actaun/actaun_2015063020499.html
   My bibliography  Save this article

The Main Factors Influencing the Destination Choice, Satisfaction and the Loyalty of Ski Resorts Customers in the Context of Different Research Approaches

Author

Listed:
  • Monika Bédiová

    (Department of Marketing and Trade, Faculty of Business and Economics, Mendel University in Brno, Zemědělská 1, 613 00 Brno, Czech Republic)

  • Kateřina Ryglová

    (Department of Marketing and Trade, Faculty of Business and Economics, Mendel University in Brno, Zemědělská 1, 613 00 Brno, Czech Republic)

Abstract

The paper summarizes scientific approaches to researches in the field of destination choice, satisfaction and the loyalty of ski resorts customers. Information about existing models and trends from scientific journals are analysed. Multiattribute models are widely used in researches dealing with satisfaction and loyalty. It can be presumed that tourist overall satisfaction is determined by destination image and attribute satisfaction. Tourist attribute satisfaction is also directly influenced by destination image, and destination loyalty is in turn influenced by overall satisfaction. The results will be useful for researchers and practitioners who deal with tourist satisfaction and loyalty in particular for ski resorts operators. This paper represents the initial phase of the project aimed at researching the topical factors with their relationships and links influencing satisfaction and loyalty of ski resort customers in selected countries.

Suggested Citation

  • Monika Bédiová & Kateřina Ryglová, 2015. "The Main Factors Influencing the Destination Choice, Satisfaction and the Loyalty of Ski Resorts Customers in the Context of Different Research Approaches," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 63(2), pages 499-505.
    • Handle: RePEc:mup:actaun:actaun_2015063020499
    DOI: 10.11118/actaun201563020499
    as

    Download full text from publisher

    File URL: http://acta.mendelu.cz/doi/10.11118/actaun201563020499.html
    Download Restriction: free of charge
    File URL: http://acta.mendelu.cz/doi/10.11118/actaun201563020499.pdf
    Download Restriction: free of charge
    File URL: https://libkey.io/10.11118/actaun201563020499?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Geoff Riddington & Colin Sinclair & Nicola Milne, 2000. "Modelling choice and switching behaviour between Scottish ski centres," Applied Economics, Taylor & Francis Journals, vol. 32(8), pages 1011-1018.
    2. Jianan Wu & Wayne DeSarbo & Pu-Ju Chen & Yao-Yi Fu, 2006. "A latent structure factor analytic approach for customer satisfaction measurement," Marketing Letters, Springer, vol. 17(3), pages 221-238, July.
    3. Sara Campo-Martínez & Joan B. Garau-Vadell, 2010. "The Generation of Tourism Destination Satisfaction," Tourism Economics, , vol. 16(3), pages 461-475, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nenycz-Thiel, Magda & Romaniuk, Jenni, 2011. "The nature and incidence of private label rejection," Australasian marketing journal, Elsevier, vol. 19(2), pages 93-99.
    2. Zhijian Bai & Yang Zhang, 2021. "Sustainability of Ski Tourism in China: An Integrated Model of Skiing Tourists’ Willingness to Pay for Environmental Protection," Sustainability, MDPI, vol. 13(16), pages 1-16, August.
    3. Vincenzo Asero, Rosario D�Agata, Venera Tomaselli, 2012. "Tourism demand in Sicilian Tourist Districts," RIEDS - Rivista Italiana di Economia, Demografia e Statistica - The Italian Journal of Economic, Demographic and Statistical Studies, SIEDS Societa' Italiana di Economia Demografia e Statistica, vol. 66(2), pages 191-212.
    4. Paul Diederen & Hans Van Meijl & Arjan Wolters & Katarzyna Bijak, 2003. "Innovation adoption in agriculture : innovators, early adopters and laggards," Cahiers d'Economie et Sociologie Rurales, INRA Department of Economics, vol. 67, pages 29-50.
    5. Ida Rašovská & Marketa Kubickova & Kateřina Ryglová, 2021. "Importance–performance analysis approach to destination management," Tourism Economics, , vol. 27(4), pages 777-794, June.
    6. Machiel van Dijk & Michiel Bijlsma & Marc Pomp, 2006. "The price of free advice," CPB Discussion Paper 66, CPB Netherlands Bureau for Economic Policy Analysis.
    7. Ek, Kristina & Söderholm, Patrik, 2008. "Households' switching behavior between electricity suppliers in Sweden," Utilities Policy, Elsevier, vol. 16(4), pages 254-261, December.
    8. Ryglová Kateřina & Vajčnerová Ida & Šácha Jakub, 2016. "Destination Quality Perception in the Context of Different Behavioural Characteristics of Visitors," Czech Journal of Tourism, Sciendo, vol. 5(1), pages 5-20, June.
    9. Yoo Ri Kim & Anyu Liu & Allan M Williams, 2022. "Competitiveness in the visitor economy: A systematic literature review," Tourism Economics, , vol. 28(3), pages 817-842, May.
    10. Oralhan Burcu & Kirdök Nur & Oralhan Zeki, 2022. "Evaluation of Ski Centers’ Performance Using Multiple-Criteria Decision-Making Methods," Polish Journal of Sport and Tourism, Sciendo, vol. 29(3), pages 29-35, September.
    11. Chihkang Kenny Wu & Minh-Thu Ho & Thi Kim Trang Le & Mai-Uyen Nguyen, 2022. "The COVID-19 Pandemic and Factors Influencing the Destination Choice of International Visitors to Vietnam," Sustainability, MDPI, vol. 15(1), pages 1-19, December.
    12. Ryglová Kateřina & Rašovská Ida & Šácha Jakub, 2017. "Rural Tourism – Evaluating the Quality of Destination," European Countryside, Sciendo, vol. 9(4), pages 769-788, December.
    13. Eduard Cristobal-Fransi & Natalia Daries & Antoni Serra-Cantallops & José Ramón-Cardona & Maria Zorzano, 2018. "Ski Tourism and Web Marketing Strategies: The Case of Ski Resorts in France and Spain," Sustainability, MDPI, vol. 10(8), pages 1-24, August.
    14. Ubais Parayil Iqbal & V. K. Hamza & Lenin Kumar Nooney & Shajeer Sainudeen, 2023. "Exploring the determinants of destination satisfaction: a multidimensional approach," Future Business Journal, Springer, vol. 9(1), pages 1-14, December.
    15. Ida Vajčnerová & Kateřina Ryglová, 2014. "Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 62(6), pages 1493-1497.
    16. Jordi Suriñach & Josep A. Casanovas & Marién André & Joaquim Murillo & Javier Romaní, 2017. "How to quantify and characterize day trippers at the local level," Tourism Economics, , vol. 23(2), pages 360-386, March.
    17. Steiger, Robert & Posch, Eva & Tappeiner, Gottfried & Walde, Janette, 2020. "The impact of climate change on demand of ski tourism - a simulation study based on stated preferences," Ecological Economics, Elsevier, vol. 170(C).
    18. José Felipe Jiménez-Guerrero & Jerónimo de Burgos-Jiménez & Jorge Tarifa-Fernández, 2020. "Measurement of Service Quality in Trade Fair Organization," Sustainability, MDPI, vol. 12(22), pages 1-16, November.
    19. Kevin R. Caskey, 2011. "When Should a Ski Resort Make Snow?," Tourism Economics, , vol. 17(6), pages 1219-1234, December.
    20. Gower, J.C. & Groenen, P.J.F. & van de Velden, M. & Vines, K., 2010. "Perceptual maps: the good, the bad and the ugly," ERIM Report Series Research in Management ERS-2010-011-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mup:actaun:actaun_2015063020499. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ivo Andrle (email available below). General contact details of provider: https://mendelu.cz/en/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.