Customer Satisfaction on Service Quality of Bus Transport: A Survey of Passengers from Phnom Penh to Poipet in Cambodia
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- Oliver, Richard L & Swan, John E, 1989. "Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 16(3), pages 372-383, December.
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- Adler Hilary Laisak & Anita Rosli & Nurzalikha Sa’adi, 2021. "The Effect of Service Quality on Customers’ Satisfaction of Inter-District Public Bus Companies in the Central Region of Sarawak, Malaysia," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 13(2), pages 1-53, June.
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