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Digital Business Value Creation with Robotic Process Automation (rpa) in Northern and Central Europe

Author

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  • Damian Kedziora

    (Maria Curie-Sklodowska University in Lublin, Poland)

  • Hanna-Maija Kiviranta

    (University of Jyväskylä, Finlad)

Abstract

In the rapidly changing global economy, robotics process automation (rpa) became one of the most important and fastest growing concepts. Digital value co-creation within service businesses and networks, sets value for end customer experience within more efficient operations, focusing on core business development with the use of modern technology. This pilot study approaches the topic from the practical perspective, presenting the results of empirical work conducted with experts working at the Intelligent Automation unit at one of the leading Nordic providers of financial and accounting services. It is examining the RPA transformation from the perspective of its impact on resourcing, operations and business value.

Suggested Citation

  • Damian Kedziora & Hanna-Maija Kiviranta, 2018. "Digital Business Value Creation with Robotic Process Automation (rpa) in Northern and Central Europe," Management, University of Primorska, Faculty of Management Koper, vol. 13(2), pages 161-174.
    • Handle: RePEc:mgt:youmng:v:13:y:2018:i:2:p:161-174
    DOI: 10.26493/1854-4231.13.161-174
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    References listed on IDEAS

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    1. Silvio Cardinali & Gian Luca Gregori & Paola Palanga, 2014. "SFA Adoption: Empirical Evidences from a Case Study," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 4(6), pages 123-136, June.
    2. Damian Kedziora & Andrzej Kraslawski & Timo Kärri, 2017. "Reengineering of offshored IT helpdesk operational model for transitional optimisation," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 16(4), pages 375-406.
    3. Wajcman, Judy, 2017. "Automation: is it really different this time?," LSE Research Online Documents on Economics 69811, London School of Economics and Political Science, LSE Library.
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    Cited by:

    1. Wojciech Piotrowicz & Damian Kedziora, 2018. "Outsourcing of Information Technology and Business Processes in Poland: Motivations and Environmental Factors," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 16(4 (Winter), pages 307-333.

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    Keywords

    RPA; value; digital; business;
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