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Gender and Ethical Conduct of Hotel Employees in Kumasi Metropolis, Ghana

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  • Foster Frempong

    (Kwame Nkrumah University of Science and Technology)

Abstract

Increasingly it is recognised that the background characteristics of employees in the hotel industry affect their ethical behaviour in the service delivery process. In particular, the gender of employees in the hotel industry has been shown to affect the ethical conduct of employees. Despite this recognition, few empirical studies in Ghana have examined the relationship between the gender of employees in the hotel industry and their ethical behaviour. Based on a cross-sectional survey of 320 randomly sampled hotel employees in the Kumasi Metropolis, Ghana, this paper will investigate the relationship between the gender of hotel employees and ethical behaviour in the performance of their daily service delivery roles. Data will be analysed using descriptive statistics and correlation analysis. Findings suggest that there are more male (60%) employees than females (40%) in the hotel industry in Kumasi. More males than females (66.4 versus 33.6%) also occupy managerial positions. However, females were more likely to exhibit ethical conduct in the service delivery process than their male counterparts. The implications of these findings will be discussed. Conclusions will be drawn and recommendation for further research will also be indicated.

Suggested Citation

  • Foster Frempong, 2019. "Gender and Ethical Conduct of Hotel Employees in Kumasi Metropolis, Ghana," Journal of Business Ethics, Springer, vol. 154(3), pages 721-731, February.
    • Handle: RePEc:kap:jbuset:v:154:y:2019:i:3:d:10.1007_s10551-017-3476-8
    DOI: 10.1007/s10551-017-3476-8
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    References listed on IDEAS

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    1. Richard Bernardi, 2006. "Associations between Hofstede’s Cultural Constructs and Social Desirability Response Bias," Journal of Business Ethics, Springer, vol. 65(1), pages 43-53, April.
    2. Derek Dalton & Marc Ortegren, 2011. "Gender Differences in Ethics Research: The Importance of Controlling for the Social Desirability Response Bias," Journal of Business Ethics, Springer, vol. 103(1), pages 73-93, September.
    3. Iris Vermeir & Patrick Kenhove, 2008. "Gender Differences in Double Standards," Journal of Business Ethics, Springer, vol. 81(2), pages 281-295, August.
    4. Richard Bernardi & Steven Guptill, 2008. "Social Desirability Response Bias, Gender, and Factors Influencing Organizational Commitment: An International Study," Journal of Business Ethics, Springer, vol. 81(4), pages 797-809, September.
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