IDEAS home Printed from https://ideas.repec.org/a/jfr/ijfr11/v11y2020i3p1-17.html
   My bibliography  Save this article

Leaders¡¯ Emotional Intelligence and Employee Retention: Mediation of Job Satisfaction in the Hospitality Industry

Author

Listed:
  • Adel Ali Yassin Alzyoud
  • Umair Ahmed
  • Mahmoud Radhwan Hussein Alzgool
  • Munwar Hussain Pahi

Abstract

The present study has catered to one of the major issues faced by organizations across the globe, employee retention. Therein, the study attempted to examine the relationship of leaders¡¯ emotional intelligence with employee retention. In parallel, the study also tested to underline if job satisfaction could mediate this relationship. Through targeting non-managerial employees working in the four- and five-star hotels in Jordan, the present study sampled 380 employees from the 56 hotels. Through using structural equation modelling approach via Smart PLS 2.0 M3, the present study found significant relationship between leaders¡¯ emotional intelligence and employee retention hence suggesting that leaders¡¯ emotional awareness and management of employees whilst enriching their emotional expression and skills can significantly help boost employee retention. Accordingly, the study also reported significant mediation of job satisfaction in the relationship between leaders¡¯ emotional intelligence and employee retention. The study has reported that leaders¡¯ emotional intelligence can induce sense of belongingness leading to enhance job satisfaction which further results in harnessing employee retention. The study forwards notable implications for practice and scope for future studies in light of the findings.

Suggested Citation

  • Adel Ali Yassin Alzyoud & Umair Ahmed & Mahmoud Radhwan Hussein Alzgool & Munwar Hussain Pahi, 2020. "Leaders¡¯ Emotional Intelligence and Employee Retention: Mediation of Job Satisfaction in the Hospitality Industry," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(3), pages 1-17, June.
    • Handle: RePEc:jfr:ijfr11:v:11:y:2020:i:3:p:1-17
    DOI: 10.5430/ijfr.v11n3p1
    as

    Download full text from publisher

    File URL: http://www.sciedu.ca/journal/index.php/ijfr/article/view/18234/11190
    Download Restriction: no
    File URL: http://www.sciedu.ca/journal/index.php/ijfr/article/view/18234
    Download Restriction: no
    File URL: https://libkey.io/10.5430/ijfr.v11n3p1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Azleen Ilias & Erlane K Ghani & Zubir Azhar, 2019. "Factors Influencing Knowledge and Persuasion of Financial Regulators in the XBRL Adoption Process: The Technological Perspective," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 10(3), pages 170-180, May.
    2. Henderson, Dave & Sheetz, Steven D. & Trinkle, Brad S., 2012. "The determinants of inter-organizational and internal in-house adoption of XBRL: A structural equation model," International Journal of Accounting Information Systems, Elsevier, vol. 13(2), pages 109-140.
    3. Dunne, Theresa & Helliar, Christine & Lymer, Andy & Mousa, Rania, 2013. "Stakeholder engagement in internet financial reporting: The diffusion of XBRL in the UK," The British Accounting Review, Elsevier, vol. 45(3), pages 167-182.
    4. Indrit Troshani & Sally Rao, 2007. "Drivers and Inhibitors to XBRL adoption: A Qualitative Approach to Build a Theory in Under-Researched Areas," International Journal of E-Business Research (IJEBR), IGI Global, vol. 3(4), pages 98-111, October.
    5. Jap Efendi & L. Murphy Smith & Jeffrey Wong, 2011. "Longitudinal analysis of voluntary adoption of XBRL on financial reporting," International Journal of Economics and Accounting, Inderscience Enterprises Ltd, vol. 2(2), pages 173-189.
    6. Yoon, Hyungwook & Zo, Hangjung & Ciganek, Andrew P., 2011. "Does XBRL adoption reduce information asymmetry?," Journal of Business Research, Elsevier, vol. 64(2), pages 157-163, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Indrit Troshani & Nick Rowbottom, 2021. "Digital Corporate Reporting: Research Developments and Implications," Australian Accounting Review, CPA Australia, vol. 31(3), pages 213-232, September.
    2. Diego Valentinetti & Michele A. Rea, 2013. "XBRL for Financial Reporting: Evidence on Italian GAAP versus IFRS," Accounting Perspectives, John Wiley & Sons, vol. 12(3), pages 237-259, September.
    3. Songsheng Chen & Jun Guo & Qingqing Liu & Xiaoxiao Tong, 2021. "The impact of XBRL on real earnings management: unexpected consequences of the XBRL implementation in China," Review of Quantitative Finance and Accounting, Springer, vol. 56(2), pages 479-504, February.
    4. Omar Ikbal Tawfik1 & Ahmad Faisal Hayek & Ahnaf Ali Al-Smadi, 2017. "The Extend of Applying the Extensible Business Reporting Language at Jordanian Industrial Companies," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 66-75.
    5. Wafa Sassi & Hakim Ben Othman & Khaled Hussainey, 2023. "The determinants of eXtensible Business Reporting Language (XBRL) adoption : a cross-country study," Post-Print hal-04191489, HAL.
    6. Laura Grassi & Davide Lanfranchi, 2022. "RegTech in public and private sectors: the nexus between data, technology and regulation," Economia e Politica Industriale: Journal of Industrial and Business Economics, Springer;Associazione Amici di Economia e Politica Industriale, vol. 49(3), pages 441-479, September.
    7. Miścikowska Daria, 2022. "An Exploratory Study on Preparers’ Perception of ESEF Reporting: Evidence from the Warsaw Stock Exchange," Folia Oeconomica Stetinensia, Sciendo, vol. 22(1), pages 191-218, June.
    8. Alkhatib, Esra'a & Ojala, Hannu & Collis, Jill, 2019. "Determinants of the voluntary adoption of digital reporting by small private companies to Companies House: Evidence from the UK," International Journal of Accounting Information Systems, Elsevier, vol. 34(C), pages 1-1.
    9. Ryan D. Leece & Todd P. White, 2017. "The effects of firms’ information environment on analysts’ herding behavior," Review of Quantitative Finance and Accounting, Springer, vol. 48(2), pages 503-525, February.
    10. Eierle, Brigitte & Ojala, Hannu & Penttinen, Esko, 2014. "XBRL to enhance external financial reporting: Should we implement or not? Case Company X," Journal of Accounting Education, Elsevier, vol. 32(2), pages 160-170.
    11. Saiful Azam, 2014. "Perceived Environmental Factors And The Intention To Adopt A Standard Business Reporting Facility: A Survey Of Australian Corporate Cfos," Asian Academy of Management Journal of Accounting and Finance (AAMJAF), Penerbit Universiti Sains Malaysia, vol. 10(2), pages 147-173.
    12. Hyunjung Nam & Won Gyun No & Youngsu Lee, 2017. "Are Commercial Financial Databases Reliable? New Evidence from Korea," Sustainability, MDPI, vol. 9(8), pages 1-23, August.
    13. Zhenyang Bai & Manabu Sakaue & Fumiko Takeda, 2014. "The Impact of XBRL Adoption on the Information Environment: Evidence from Japan," The Japanese Accounting Review, Research Institute for Economics & Business Administration, Kobe University, vol. 4, pages 49-74, December.
    14. Henderson, Dave & Sheetz, Steven D. & Trinkle, Brad S., 2012. "The determinants of inter-organizational and internal in-house adoption of XBRL: A structural equation model," International Journal of Accounting Information Systems, Elsevier, vol. 13(2), pages 109-140.
    15. Nicola Moscariello & Michele Pizzo & Dmytro Govorun & Alexander Kostyuk, 2019. "Independent minority directors and firm value in a principal–principal agency setting: evidence from Italy," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 23(1), pages 165-194, March.
    16. Pham Quoc Thuan & Nguyen Vinh Khuong & Nguyen Duong Cam Anh & Nguyen Thi Xuan Hanh & Vo Huynh Anh Thi & Tieu Ngoc Bao Tram & Chu Gia Han, 2022. "The Determinants of the Usage of Accounting Information Systems toward Operational Efficiency in Industrial Revolution 4.0: Evidence from an Emerging Economy," Economies, MDPI, vol. 10(4), pages 1-19, April.
    17. Shan, Yuan George & Troshani, Indrit & Richardson, Grant, 2015. "An empirical comparison of the effect of XBRL on audit fees in the US and Japan," Journal of Contemporary Accounting and Economics, Elsevier, vol. 11(2), pages 89-103.
    18. Taipaleenmäki, Jani & Ikäheimo, Seppo, 2013. "On the convergence of management accounting and financial accounting – the role of information technology in accounting change," International Journal of Accounting Information Systems, Elsevier, vol. 14(4), pages 321-348.
    19. Valentinetti, Diego & Flores Muñoz, Francisco, 2021. "Internet of things: Emerging impacts on digital reporting," Journal of Business Research, Elsevier, vol. 131(C), pages 549-562.
    20. McLaren, Josie & Appleyard, Tony & Mitchell, Falconer, 2016. "The rise and fall of management accounting systems: A case study investigation of EVA™," The British Accounting Review, Elsevier, vol. 48(3), pages 341-358.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jfr:ijfr11:v:11:y:2020:i:3:p:1-17. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gina Perry (email available below). General contact details of provider: http://ijfr.sciedupress.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.