IDEAS home Printed from https://ideas.repec.org/a/jfr/ijba11/v4y2013i5p1-14.html
   My bibliography  Save this article

Innovation Process Model of the Meaning of a Service - A Case Study in Home Automation

Author

Listed:
  • Hubert C.Y. Chan

Abstract

Instead of a market-pull and technology-push dichotomy, applying one of the Six Senses posited by Pink (2006), the ¡®Meaning¡¯ in product innovation, this study proposes an Service Innovation Process Model based on the Design Driven innovation (DDI) process advocated by Verganti (2009), and business model configuration depicted by Battistella et al., (2012). The latter is already an extension of the former; this study further extends the model to a service design, value co-creation with stakeholders, market penetration, and market feedback as a complete cycle. The objective is to bring in radical service innovation with minimum possible risk. Repertory Grid technique had been employed to explore the affordance of the proposed new applications in the DDI process in a case study of Home Automation. It was found that the findings in the Repertory Grid were quite aligned with those in the DDI process. The case study illustrated stakeholders¡¯ involvement throughout the process is required in order to achieve the objective. It also reveals a real life example in designing the detail workflow/process/user experience of a new service after the DDI process. Product-focused had to be complemented with service-focused innovation in order to be sustainable. Although there is no one-size-fits all Innovation process model, this study demonstrates a practical way to explore the ¡®Meaning¡¯ of a Service in a holistic practical approach.

Suggested Citation

  • Hubert C.Y. Chan, 2013. "Innovation Process Model of the Meaning of a Service - A Case Study in Home Automation," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 4(5), pages 1-14, September.
    • Handle: RePEc:jfr:ijba11:v:4:y:2013:i:5:p:1-14
    as

    Download full text from publisher

    File URL: http://www.sciedu.ca/journal/index.php/ijba/article/view/3298/1951
    Download Restriction: no
    File URL: http://www.sciedu.ca/journal/index.php/ijba/article/view/3298
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ng, Irene C.L. & Maull, Roger & Yip, Nick, 2009. "Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry," European Management Journal, Elsevier, vol. 27(6), pages 377-387, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Barile, Sergio & Carrubbo, Luca & Iandolo, Francesca & Caputo, Francesco, 2013. "From 'EGO' to 'ECO' in B2B relationships," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 6(4), pages 228-253.
    2. Kindström, Daniel & Kowalkowski, Christian & Sandberg, Erik, 2013. "Enabling service innovation: A dynamic capabilities approach," Journal of Business Research, Elsevier, vol. 66(8), pages 1063-1073.
    3. Li, Ai Qiang & Kumar, Maneesh & Claes, Björn & Found, Pauline, 2020. "The state-of-the-art of the theory on Product-Service Systems," International Journal of Production Economics, Elsevier, vol. 222(C).
    4. Green, Maxwell H. & Davies, Philip & Ng, Irene C.L., 2017. "Two strands of servitization: A thematic analysis of traditional and customer co-created servitization and future research directions," International Journal of Production Economics, Elsevier, vol. 192(C), pages 40-53.
    5. Raja, Jawwad Z. & Frandsen, Thomas & Mouritsen, Jan, 2017. "Exploring the managerial dilemmas encountered by advanced analytical equipment providers in developing service-led growth strategies," International Journal of Production Economics, Elsevier, vol. 192(C), pages 120-132.
    6. Visnjic, Ivanka & Jovanovic, Marin & Neely, Andy & Engwall, Mats, 2017. "What brings the value to outcome-based contract providers? Value drivers in outcome business models," International Journal of Production Economics, Elsevier, vol. 192(C), pages 169-181.
    7. Maximilian Bock & Martin Wiener & Carol Saunders, 2023. "Non-ownership business models in the manufacturing industry: Uncertainty-exploiting versus uncertainty-mitigating designs and the role of context factors," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-18, December.
    8. Öhman, Mikael & Finne, Max & Holmström, Jan, 2015. "Measuring service outcomes for adaptive preventive maintenance," International Journal of Production Economics, Elsevier, vol. 170(PB), pages 457-467.
    9. Kieliszewski, Cheryl A. & Maglio, Paul P. & Cefkin, Melissa, 2012. "On modeling value constellations to understand complex service system interactions," European Management Journal, Elsevier, vol. 30(5), pages 438-450.
    10. Alina Neamtu Idorasi & Stelian Stancu & Oana Madalina Popescu & Ionut Constantin, 2019. "The customer perspective – an effective and efficient way to differentiate for companies in the globalization era," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 30(1), pages 31-51, December.
    11. Taillard, Marie & Peters, Linda D. & Pels, Jaqueline & Mele, Cristina, 2016. "The role of shared intentions in the emergence of service ecosystems," Journal of Business Research, Elsevier, vol. 69(8), pages 2972-2980.
    12. Alves, Helena & Fernandes, Cristina & Raposo, Mário, 2016. "Value co-creation: Concept and contexts of application and study," Journal of Business Research, Elsevier, vol. 69(5), pages 1626-1633.
    13. Chen, Kaui-Hwang & Wang, Chun-Hsien & Huang, Shi-Zheng & Shen, George C., 2016. "Service innovation and new product performance: The influence of market-linking capabilities and market turbulence," International Journal of Production Economics, Elsevier, vol. 172(C), pages 54-64.
    14. Datta, Partha Priya, 2020. "Hidden costs in different stages of advanced services – A multi-actor perspective of performance based contracts," Journal of Business Research, Elsevier, vol. 121(C), pages 667-685.
    15. Kumar Rakesh Ranjan & Stuart Read, 2016. "Value co-creation: concept and measurement," Journal of the Academy of Marketing Science, Springer, vol. 44(3), pages 290-315, May.
    16. Jason M. Rathje & Riitta Katila, 2021. "Enabling Technologies and the Role of Private Firms: A Machine Learning Matching Analysis," Strategy Science, INFORMS, vol. 6(1), pages 5-21, March.
    17. Eduard Stoppel & Stefan Roth, 2017. "The conceptualization of pricing schemes: From product-centric to customer-centric value approaches," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 16(1), pages 76-90, February.
    18. Grubic, Tonci & Jennions, Ian, 2018. "Do outcome-based contracts exist? The investigation of power-by-the-hour and similar result-oriented cases," International Journal of Production Economics, Elsevier, vol. 206(C), pages 209-219.
    19. Oana Madalina Popescu & Stelian Stancu & Alina Neamtu Idorasi & Paul Marinescu, 2019. "Customer solutions – new sources of sustainable competitive advantage in times of global economic crisis," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 30(1), pages 7-30, December.
    20. Batista, Luciano & Davis-Poynter, Simon & Ng, Irene & Maull, Roger, 2017. "Servitization through outcome-based contract – A systems perspective from the defence industry," International Journal of Production Economics, Elsevier, vol. 192(C), pages 133-143.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jfr:ijba11:v:4:y:2013:i:5:p:1-14. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Jenny Zhang (email available below). General contact details of provider: http://ijba.sciedupress.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.