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Performance Approximation of Emergency Service Systems with Priorities and Partial Backups

Author

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  • Akbar Karimi

    (Department of Mathematics and Industrial Engineering, Polytechnique Montréal, Montréal, Québec H3T 1J4, Canada; Interuniversity Center for Research on Enterprise Networks, Logistics and Transportation (CIRRELT), Montréal, Québec H3T 1J4, Canada)

  • Michel Gendreau

    (Department of Mathematics and Industrial Engineering, Polytechnique Montréal, Montréal, Québec H3T 1J4, Canada; Interuniversity Center for Research on Enterprise Networks, Logistics and Transportation (CIRRELT), Montréal, Québec H3T 1J4, Canada)

  • Vedat Verter

    (Interuniversity Center for Research on Enterprise Networks, Logistics and Transportation (CIRRELT), Montréal, Québec H3T 1J4, Canada; Desautels Faculty of Management, McGill University, Montréal, Québec H3A 1G5, Canada)

Abstract

An approximate procedure is presented for priority emergency service systems with partial backups where requests for service with a given origin and priority can be responded to by a certain subset of response units. We introduce and analyze the family of queuing and loss systems with partial service and use them to approximate the distribution of the number of busy response units, which in turn enables us to estimate the average server workloads, immediate and delayed dispatch rates, and waiting delays as system performance measures. We consider systems with zero and infinite queue capacities and let the dispatching policies and service times depend on call priority and customer and server locations. The validity of the approximation model and its computational aspects are studied through numerous tests and a realistic application of locating a fleet of ambulances in downtown Montréal.

Suggested Citation

  • Akbar Karimi & Michel Gendreau & Vedat Verter, 2018. "Performance Approximation of Emergency Service Systems with Priorities and Partial Backups," Transportation Science, INFORMS, vol. 52(5), pages 1235-1252, October.
    • Handle: RePEc:inm:ortrsc:v:52:y:2018:i:5:p:1235-1252
    DOI: 10.1287/trsc.2017.0810
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    References listed on IDEAS

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