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The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites

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  • Isaac Vaghefi

    (Zicklin School of Business, Baruch College, City University of New York, New York, New York 10010)

  • Bogdan Negoita

    (HEC Montréal, Montréal, Québec H3T 2A7, Canada)

  • Liette Lapointe

    (Desautels Faculty of Management, McGill University, Montréal, Québec H3A 1G5, Canada)

Abstract

This study answers the call for a longitudinal view of addiction to hedonic information systems (IS) use by proposing a process model of its development, in the context of social networking site use. Through inductive and iterative analyses of primary data collected via interviews and surveys, and secondary data in the form of narrative accounts, we explain the process of addiction development via three phases associated with nominal, compulsive, and addicted use. In each phase, combinations of salient individual needs, affordances, technology features, IS use behaviors, and control mechanism outcomes (successful or unsuccessful) influence an individual’s trajectory toward hedonic IS use addiction. Drawing on cybernetic theory, we explain the role of users’ control mechanisms. We show how deficiencies related to the sensing, comparing, or regulating act, in conjunction with salient affordances, influence the development of addiction. The findings extend variance-based research on IS use addiction. They carry implications for research, users, technology providers, and policy makers in relation to hedonic IS use addiction.

Suggested Citation

  • Isaac Vaghefi & Bogdan Negoita & Liette Lapointe, 2023. "The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites," Information Systems Research, INFORMS, vol. 34(1), pages 85-110, March.
    • Handle: RePEc:inm:orisre:v:34:y:2023:i:1:p:85-110
    DOI: 10.1287/isre.2022.1109
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    References listed on IDEAS

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