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Design Principles of Integrated Information Platform for Emergency Responses: The Case of 2008 Beijing Olympic Games

Author

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  • Lili Yang

    (School of Business and Economics, Loughborough University, Loughborough LE11 3TU, United Kingdom)

  • Guofeng Su

    (Centre for Public Safety Research, Tsinghua University, 100084 Beijing, China)

  • Hongyong Yuan

    (Centre for Public Safety Research, Tsinghua University, 100084 Beijing, China)

Abstract

This paper investigates the challenges faced in designing an integrated information platform for emergency response management and uses the Beijing Olympic Games as a case study. The research methods are grounded in action research, participatory design, and situation-awareness oriented design. The completion of a more than two-year industrial secondment and six-month field studies ensured that a full understanding of user requirements had been obtained. A service-centered architecture was proposed to satisfy these user requirements. The proposed architecture consists mainly of information gathering, database management, and decision support services. The decision support services include situational overview, instant risk assessment, emergency response preplan, and disaster development prediction. Abstracting from the experience obtained while building this system, we outline a set of design principles in the general domain of information systems (IS) development for emergency management. These design principles form a contribution to the information systems literature because they provide guidance to developers who are aiming to support emergency response and the development of such systems that have not yet been adequately met by any existing types of IS. We are proud that the information platform developed was deployed in the real world and used in the 2008 Beijing Olympic Games.

Suggested Citation

  • Lili Yang & Guofeng Su & Hongyong Yuan, 2012. "Design Principles of Integrated Information Platform for Emergency Responses: The Case of 2008 Beijing Olympic Games," Information Systems Research, INFORMS, vol. 23(3-part-1), pages 761-786, September.
    • Handle: RePEc:inm:orisre:v:23:y:2012:i:3-part-1:p:761-786
    DOI: 10.1287/isre.1110.0387
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    References listed on IDEAS

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    2. Liu, Fei & Ngai, Eric & Ju, Xiaofeng, 2019. "Understanding mobile health service use: An investigation of routine and emergency use intentions," International Journal of Information Management, Elsevier, vol. 45(C), pages 107-117.

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