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Improving Performance and Flexibility at Jeppesen: The World's Leading Aviation-Information Company

Author

Listed:
  • Elena Katok

    (Department of Management Science and Information Systems, Pennsylvania State University, University Park, Pennsylvania 16802)

  • William Tarantino

    (Center for Army Analysis, Fort Belvoir, Virginia 22060)

  • Ralph Tiedeman

    (Jeppesen Sanderson, Inc., 55 Inverness Drive East, Engelwood, Colorado 80112)

Abstract

Jeppesen Sanderson, Inc. maintains, manufactures, and distributes flight manuals containing safety information for over 300,000 pilots and 400 airlines worldwide. Its service deteriorated when a growing line of over 100,000 aviation charts overwhelmed its production system. We developed optimization-based decision support tools that improved production planning. Concurrently, we developed a method for evaluating investments in production technology. Our work reduced lateness and improved production processes, which led to a decrease in customer complaints, a reduction in costs of nearly 10 percent, an increase in profit of 24 percent, and the creation of a new OR group. Today, OR-based decision support systems are spreading to all areas of the company.

Suggested Citation

  • Elena Katok & William Tarantino & Ralph Tiedeman, 2001. "Improving Performance and Flexibility at Jeppesen: The World's Leading Aviation-Information Company," Interfaces, INFORMS, vol. 31(1), pages 7-29, February.
    • Handle: RePEc:inm:orinte:v:31:y:2001:i:1:p:7-29
    DOI: 10.1287/inte.31.1.7.9690
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    References listed on IDEAS

    as
    1. Elena Katok & Holly S. Lewis & Terry P. Harrison, 1998. "Lot Sizing in General Assembly Systems with Setup Costs, Setup Times, and Multiple Constrained Resources," Management Science, INFORMS, vol. 44(6), pages 859-877, June.
    2. Robert E. D. Woolsey, 1998. "The Fifth Column: On Doing Well by Doing Good and an Offer of Free Education," Interfaces, INFORMS, vol. 28(2), pages 99-103, April.
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    Cited by:

    1. Ying Ding & Yanping Tu & Jingchuan Pu & Liangfei Qiu, 2021. "Environmental Factors in Operations Management: The Impact of Air Quality on Product Demand," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 2910-2924, September.
    2. Stefan E. Karisch & William J. Tarantino, 2013. "ASP, The Art and Science of Practice: From Edelman Award to INFORMS Prize—Jeppesen’s 15-Year Journey Toward Analytics Excellence and Lessons Learned Along the Way," Interfaces, INFORMS, vol. 43(6), pages 554-565, December.

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