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A Survey of Critical Success Factors of Private Banks in Electronic Banking Services

Author

Listed:
  • Nour Mohammad Yaghoubi
  • Reza Siavashi
  • Roohollah Bahmaei

Abstract

One of the key problems in development of electronic banking services, is the lack of a comprehensive framework to recognize and evaluate the crucial factors of banking success in offering electronic services, which in this study it has been addressed directly. By exploratory factor analysis, the main variables of model are determined and a comprehensive model to identify the key elements of private banks successes in offering electronic services, have been discovered and delineated. This comprehensive model, falls the key elements in six main groups of technical- structural factors, financial factors, cultural- cognitive factors, managerial factors (macro and micro), legal  -lawful Factors and qualitative - Security Factors of the System. On the other hand, in each group, the most important items in terms of correlation with the success of electronic banking services are determined. And at last, a comprehensive framework and constructive suggestions in order to solve the issue in electronic banking industry is presented. The model can be an appropriate and valid basis for conducting future researches in the mentioned field.

Suggested Citation

  • Nour Mohammad Yaghoubi & Reza Siavashi & Roohollah Bahmaei, 2016. "A Survey of Critical Success Factors of Private Banks in Electronic Banking Services," Modern Applied Science, Canadian Center of Science and Education, vol. 10(7), pages 115-115, July.
    • Handle: RePEc:ibn:masjnl:v:10:y:2016:i:7:p:115
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    References listed on IDEAS

    as
    1. Ding, David Xin & Hu, Paul Jen-Hwa & Sheng, Olivia R. Liu, 2011. "e-SELFQUAL: A scale for measuring online self-service quality," Journal of Business Research, Elsevier, vol. 64(5), pages 508-515, May.
    2. Martins, Carolina & Oliveira, Tiago & Popovič, Aleš, 2014. "Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application," International Journal of Information Management, Elsevier, vol. 34(1), pages 1-13.
    3. Bauer, Keldon & Hein, Scott E., 2006. "The effect of heterogeneous risk on the early adoption of Internet banking technologies," Journal of Banking & Finance, Elsevier, vol. 30(6), pages 1713-1725, June.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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