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Critical Challenges in Enterprise Resource Planning (ERP) Implementation

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  • Sreekumar A. Menon
  • Marc Muchnick
  • Clifford Butler
  • Tony Pizur

Abstract

This research paper explores critical challenges in Enterprise Resource Planning (ERP) implementation based on insights from an exploratory qualitative single case study in the Canadian Oil and Gas Industry. The study was conducted in a Canadian case organization using twenty interviews from members of four project role groups of senior leaders, project managers, project team members, and business users. The study further collected and reviewed project documents from the ERP implementation for triangulation. The research evoked a comprehensive list of sixty critical challenges and out of which, the top twelve challenges discussed in detail were drawn from the responses of participants from all four project role groups. The study findings indicated that critical challenges were significant during ERP implementation. This research is one of first case studies in the Canadian oil and gas industry that focuses on critical challenges in ERP implementation projects.

Suggested Citation

  • Sreekumar A. Menon & Marc Muchnick & Clifford Butler & Tony Pizur, 2021. "Critical Challenges in Enterprise Resource Planning (ERP) Implementation," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(7), pages 1-54, July.
    • Handle: RePEc:ibn:ijbmjn:v:14:y:2021:i:7:p:54
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    References listed on IDEAS

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    4. Archana Sar & Poonam Garg, 2012. "Analysis of critical failure factors in ERP implementation: an Indian experience," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 11(3), pages 360-378.
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    Cited by:

    1. Sreekumar Menon, 2019. "Effective Strategies to Overcome Challenges in ERP Projects: Perspectives from a Canadian Exploratory Study," International Business Research, Canadian Center of Science and Education, vol. 12(7), pages 12-23, July.

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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