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Critical Success Factors in the Implementation of Performance Management Systems in UAE Government Organisations

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  • Salem Jraib Alharthi

Abstract

This study undertook research on government organisations in the UAE with a view toward identifying the most important Critical Success Factors (CSFs) that support the successful implementation of performance management systems (PMSs). However, the study was not limited to the identification of such CSFs, but also sought to examine their relevance and criticality. The remit of the research focus was narrowed to an attempt to understand the causes of PMS failure and to avoid possible obstacles to PMS implementation. Qualitative research took the form of case studies involving interviews, observations and document reviews. This study makes several contributions to the literature on CSFs that influence successful PMS implementation in the government sector, principally in the UAE and other developing countries. Further, it presents a theoretical model of CSFs for the successful implementation of PMS. The findings and recommendations presented in this paper could serve as guidelines for practitioners in the field of PMSs and for government and public organisations to fully benefit from the implementation of PMSs.

Suggested Citation

  • Salem Jraib Alharthi, 2016. "Critical Success Factors in the Implementation of Performance Management Systems in UAE Government Organisations," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(4), pages 203-203, March.
    • Handle: RePEc:ibn:ijbmjn:v:11:y:2016:i:4:p:203
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    References listed on IDEAS

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    3. Zoe J. Radnor & David Barnes, 2007. "Historical analysis of performance measurement and management in operations management," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(5/6), pages 384-396, June.
    4. Cavalluzzo, Ken S. & Ittner, Christopher D., 2004. "Implementing performance measurement innovations: evidence from government," Accounting, Organizations and Society, Elsevier, vol. 29(3-4), pages 243-267.
    5. Amizawati Mohd Amir & Nik Nazli Nik Ahmad & Muslim Har Sani Mohamad, 2010. "An investigation on PMS attributes in service organisations in Malaysia," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 59(8), pages 734-756, November.
    6. Lewis Hawke, 2012. "Australian public sector performance management: success or stagnation?," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 61(3), pages 310-328, March.
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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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