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Critical Success Factors For Knowledge Management Implementation In Life Insurance Enterprises

Author

Listed:
  • Li-Su Huang
  • Cheng-Po Lai

Abstract

This study investigates the critical success factors for knowledge management implementation via empirical surveys among Taiwan’s life insurance enterprises using structure equation modeling. We find that individual characteristics, knowledge management characteristics and organizational characteristics significantly affect knowledge management implementation. Environments significantly influence knowledge management characteristics and organizational characteristics. Information technology infrastructure significantly affects knowledge management characteristics. This study provides directions for future research and practical implications for the life insurance business in having knowledge management into place

Suggested Citation

  • Li-Su Huang & Cheng-Po Lai, 2014. "Critical Success Factors For Knowledge Management Implementation In Life Insurance Enterprises," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 7(2), pages 79-89.
    • Handle: RePEc:ibf:ijmmre:v:7:y:2014:i:2:p:79-89
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    References listed on IDEAS

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    1. Hwan-Yann Su & Yichen Lin, 2006. "Enhancing knowledge-based service quality: A knowledge management perspective," The Service Industries Journal, Taylor & Francis Journals, vol. 26(7), pages 787-800, October.
    2. Belassi, W & Fadlalla, A, 1998. "An integrative framework for FMS diffusion," Omega, Elsevier, vol. 26(6), pages 699-713, December.
    3. Zheng, Wei & Yang, Baiyin & McLean, Gary N., 2010. "Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management," Journal of Business Research, Elsevier, vol. 63(7), pages 763-771, July.
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    Cited by:

    1. Himanshu Joshi & Jamal A. Farooquie & Deepak Chawla, 2016. "Use of Knowledge Management for Competitive Advantage: The Case Study of Max Life Insurance," Global Business Review, International Management Institute, vol. 17(2), pages 450-469, April.
    2. Shamshul Nur Fatinah Shamsul Ariffin & Nurmalina Zainal Abidin & Mohamad Allif Rosly & Shamsul Baharin Saihani, 2023. "Factors Inducing the Adoption of Knowledge Management System (KMS) In SMEs, Large and Government Organizations. What Are the Intercepting Factors? A Systematic Review," Information Management and Business Review, AMH International, vol. 15(1), pages 140-148.

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    More about this item

    Keywords

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    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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