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Integrating Analytic Hierarchy Process (AHP) and Balanced Scorecard (BSC) Framework for Sustainable Business in a Software Factory in the Financial Sector

Author

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  • César Álvarez Pérez

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain)

  • Vicente Rodríguez Montequín

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain)

  • Francisco Ortega Fernández

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain)

  • Joaquín Villanueva Balsera

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain)

Abstract

A balanced scorecard (BSC) framework for a factory that develops software for banking was proposed by us at the end of 2015 to ensure its sustainability, and was focused on improving its productivity and cost. Based on this framework, the aim of this study is to construct an approach using the analytic hierarchy process (AHP) and BSC for evaluating a factory’s performance in order for it to become a sustainable business. In this study, AHP is proposed to prioritise and determine weights for the perspectives and indicators included in the BSC for a financial software factory (FSF). The combination of these weights with different indicator measures produces a model that provides an effective assessment tool for FSF managers. The results of the study, which are shown both globally and disaggregated according to the different roles of FSF stakeholders, show that user satisfaction is the main pillar for making decisions. In addition, the result considering roles shows differences according to the relationship of each stakeholder with the software factory. The current study has been validated in a Spanish factory that develops software for several financial entities.

Suggested Citation

  • César Álvarez Pérez & Vicente Rodríguez Montequín & Francisco Ortega Fernández & Joaquín Villanueva Balsera, 2017. "Integrating Analytic Hierarchy Process (AHP) and Balanced Scorecard (BSC) Framework for Sustainable Business in a Software Factory in the Financial Sector," Sustainability, MDPI, vol. 9(4), pages 1-16, March.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:4:p:486-:d:93960
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    References listed on IDEAS

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    1. Bentes, Alexandre Veronese & Carneiro, Jorge & da Silva, Jorge Ferreira & Kimura, Herbert, 2012. "Multidimensional assessment of organizational performance: Integrating BSC and AHP," Journal of Business Research, Elsevier, vol. 65(12), pages 1790-1799.
    2. Fabio De Felice & Antonella Petrillo & Claudio Autorino, 2015. "Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC)," Sustainability, MDPI, vol. 7(7), pages 1-21, June.
    3. MALLERET, Veronique & BOURGUIGNON, Annick & NORREKLIT, Hanne, 2001. "Balanced scorecard versus French tableau de bord:beyond dispute, a cultural and ideological perspective," HEC Research Papers Series 724, HEC Paris.
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    Cited by:

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    2. Beata Zyznarska-Dworczak, 2018. "The Development Perspectives of Sustainable Management Accounting in Central and Eastern European Countries," Sustainability, MDPI, vol. 10(5), pages 1-21, May.
    3. Vicente Rodríguez Montequín & Joaquín Manuel Villanueva Balsera & Marina Díaz Piloñeta & César Álvarez Pérez, 2020. "A Bradley-Terry Model-Based Approach to Prioritize the Balance Scorecard Driving Factors: The Case Study of a Financial Software Factory," Mathematics, MDPI, vol. 8(2), pages 1-15, February.
    4. Munjae Lee & Sewon Park & Kyu-Sung Lee, 2019. "What Are the Features of Successful Medical Device Start-Ups? Evidence from KOREA," Sustainability, MDPI, vol. 11(7), pages 1-17, April.
    5. Chieh-Yu Lin & Fu-Chiang Shih & Yi-Hui Ho, 2023. "Applying the Balanced Scorecard to Build Service Performance Measurements of Medical Institutions: An AHP-DEMATEL Approach," IJERPH, MDPI, vol. 20(2), pages 1-17, January.
    6. Amélia Silva & Isabel Maldonado & Manuel da Silva & Catarina Cepeda, 2025. "Sustainability Balanced Scorecard: Systematic Literature Review," JRFM, MDPI, vol. 18(6), pages 1-27, June.
    7. Jau-Yang Liu, 2018. "An Internal Control System that Includes Corporate Social Responsibility for Social Sustainability in the New Era," Sustainability, MDPI, vol. 10(10), pages 1-27, September.
    8. Mohannad Ahmed Almomoni & We’am Aref Alkhalayleh, 2021. "The Usage of Balanced Scorecard (BSC) in Evaluating the Performance of the University of Jordan/Aqaba Branch from the Academic Staff Perspective," Journal of Social Sciences (COES&RJ-JSS), , vol. 10(2), pages 232-247, April.
    9. Elena Fleacă & Bogdan Fleacă & Sanda Maiduc, 2018. "Aligning Strategy with Sustainable Development Goals (SDGs): Process Scoping Diagram for Entrepreneurial Higher Education Institutions (HEIs)," Sustainability, MDPI, vol. 10(4), pages 1-17, March.

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