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Does Intellectual Capital Boost Firm Resilience Capability? Conceptualizing Logistic Service Quality as a Moderating Factor Between Resilience Capability and Firm Performance

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  • Omima Abdalla Abass Abdalatif

    (Department of Human Resources Management, College of Business, University of Jeddah, Jeddah 23218, Saudi Arabia)

  • Mohammad Ali Yousef Yamin

    (Department of Human Resources Management, College of Business, University of Jeddah, Jeddah 23218, Saudi Arabia)

Abstract

The increasing number of catastrophic events has relentlessly disrupted production and distribution processes across the globe. To address this issue, the current study developed a research model that combines factors such as human capital, relational capital, structural capital, HR practices, risk management capability, and artificial intelligence to investigate logistic firm resilience capability. The research design was based on quantitative methods. Data were collected from logistic managers. A total of 213 questionnaires were retrieved for the research survey. Statistical findings revealed that human capital, relational capital, structural capital, HR practices, and artificial intelligence explained R 2 86.5% of the variance in logistic firm resilience capability. Nevertheless, the relationship between risk management and resilience capabilities was found to be insignificant. On the other hand, logistic service quality and firm resilience capability explained R 2 79.5% of the variance in logistic firm performance. Practically, this study suggests that adequate logistic service quality, appropriate intellectual capital, good HR practices, and the deployment of artificial intelligence in logistic operations could boost firm resilience capability, resulting in better performance during catastrophic events. The present study is original in that it investigated logistic firms’ resilience capability with intellectual capital, HR practices, and artificial intelligence. Another unique aspect of this study is that it established the moderating impact of logistic service quality on the relationship between logistic firm resilience capability and firm performance.

Suggested Citation

  • Omima Abdalla Abass Abdalatif & Mohammad Ali Yousef Yamin, 2025. "Does Intellectual Capital Boost Firm Resilience Capability? Conceptualizing Logistic Service Quality as a Moderating Factor Between Resilience Capability and Firm Performance," Sustainability, MDPI, vol. 17(17), pages 1-17, September.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:17:p:7948-:d:1741574
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    References listed on IDEAS

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    1. Ali Falah Dalain & Mohammad Ali Yamin, 2025. "Examining the Influence of AI-Supporting HR Practices Towards Recruitment Efficiency with the Moderating Effect of Anthropomorphism," Sustainability, MDPI, vol. 17(6), pages 1-16, March.
    2. Dr. Aamir Rashid & Dr. Rizwana Rasheed, 2024. "Logistics Service Quality and Product Satisfaction in E-Commerce," SAGE Open, , vol. 14(1), pages 21582440231, February.
    3. Daniel Winter Fernandes & Roberto Giro Moori & Valdir Antonio Vitorino Filho, 2018. "Logistic service quality as a mediator between logistics capabilities and customer satisfaction," Revista de Gestão, Emerald Group Publishing Limited, vol. 25(4), pages 358-372, July.
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    5. Usman Sarwar & Waqas Baig & Samar Rahi & Sonia Sattar, 2025. "Fostering Green Behavior in the Workplace: The Role of Ethical Climate, Motivation States, and Environmental Knowledge," Sustainability, MDPI, vol. 17(9), pages 1-19, May.
    6. Mohammad Ali Yamin, 2021. "Investigating the Drivers of Supply Chain Resilience in the Wake of the COVID-19 Pandemic: Empirical Evidence from an Emerging Economy," Sustainability, MDPI, vol. 13(21), pages 1-16, October.
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