IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i24p16649-d1295990.html
   My bibliography  Save this article

Fostering Urban Walking: Strategies Focused on Pedestrian Satisfaction

Author

Listed:
  • Natalia Distefano

    (Department of Civil Engineering and Architecture, University of Catania, Viale Andrea Doria, 6, 95125 Catania, Italy)

  • Salvatore Leonardi

    (Department of Civil Engineering and Architecture, University of Catania, Viale Andrea Doria, 6, 95125 Catania, Italy)

Abstract

Urban mobility and sustainable transportation are fundamental for the European Union’s goal of achieving climate neutrality by 2050. The EU encourages national governments to prioritize zero-emission urban transport systems that emphasize safety, accessibility, and inclusiveness. Promoting walking plays a fundamental role in sustainable urban mobility, offering advantages such as emission reduction, better air quality, and enhanced public health. Recent research underscores the importance of creating appealing and safe pedestrian environments to encourage walking. These efforts align with the United Nations’ Agenda 2030 sustainability goals, particularly Objective 11, which aims to build inclusive, safe, and sustainable cities and communities. This paper explores the factors influencing pedestrians’ willingness to walk and categorizes them into basic factors, performance factors, and excitement factors, on the basis of the three factors theory. Significantly, the study reveals that the importance of these factors varies based on demographics, mainly the age of the users. Understanding these factors and their relative significance for pedestrian satisfaction is crucial for shaping effective policies and urban planning strategies aimed at promoting sustainable mobility. By prioritizing pedestrian satisfaction and addressing the specific needs and preferences of diverse groups, cities can create more walkable and environmentally friendly urban environments. These findings offer valuable insights for policymakers and urban planners working toward EU climate-neutral objectives and enhancing the well-being of citizens.

Suggested Citation

  • Natalia Distefano & Salvatore Leonardi, 2023. "Fostering Urban Walking: Strategies Focused on Pedestrian Satisfaction," Sustainability, MDPI, vol. 15(24), pages 1-17, December.
  • Handle: RePEc:gam:jsusta:v:15:y:2023:i:24:p:16649-:d:1295990
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/24/16649/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/15/24/16649/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ana Isabel Ribeiro & Elaine Hoffimann, 2018. "Development of a Neighbourhood Walkability Index for Porto Metropolitan Area. How Strongly Is Walkability Associated with Walking for Transport?," IJERPH, MDPI, vol. 15(12), pages 1-10, December.
    2. Fernando Fonseca & George Papageorgiou & Simona Tondelli & Paulo Ribeiro & Elisa Conticelli & Mona Jabbari & Rui Ramos, 2022. "Perceived Walkability and Respective Urban Determinants: Insights from Bologna and Porto," Sustainability, MDPI, vol. 14(15), pages 1-19, July.
    3. Scott E. Sampson & MICHAEL J. SHOWALTER, 1999. "The Performance-Importance Response Function: Observations and Implications," The Service Industries Journal, Taylor & Francis Journals, vol. 19(3), pages 1-25, July.
    4. Carmen Lizárraga & Cathaysa Martín-Blanco & Isabel Castillo-Pérez & Jorge Chica-Olmo, 2022. "Do University Students’ Security Perceptions Influence Their Walking Preferences and Their Walking Activity? A Case Study of Granada (Spain)," Sustainability, MDPI, vol. 14(3), pages 1-17, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rasha A. Moussa, 2025. "Humanization of Street Median Islands: Utilizing Pedestrian Quality Needs Indicators for Saudi Urban Transformation," Sustainability, MDPI, vol. 17(4), pages 1-30, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Fernando Fonseca & Escolástica Fernandes & Rui Ramos, 2022. "Walkable Cities: Using the Smart Pedestrian Net Method for Evaluating a Pedestrian Network in Guimarães, Portugal," Sustainability, MDPI, vol. 14(16), pages 1-23, August.
    2. José M. Ramírez-Hurtado & Alfredo G. Hernández-Díaz & Ana D. López-Sánchez & Víctor E. Pérez-León, 2021. "Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment," IJERPH, MDPI, vol. 18(5), pages 1-14, March.
    3. Esmailpour, Javad & Aghabayk, Kayvan & Abrari Vajari, Mohammad & De Gruyter, Chris, 2020. "Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 129-150.
    4. Jingjing Lin & Xinyang Li & Jinghan Lin, 2024. "Evaluation of Age-Appropriate Public Seats in Comprehensive Parks and Sustainable Design Strategies Based on the Kano-Importance–Performance Analysis Model," Sustainability, MDPI, vol. 16(16), pages 1-25, August.
    5. Boris Bartikowski & Sylvie Llosa, 2004. "Customer satisfaction measurement: comparing four methods of attribute categorisations," Post-Print hal-01822828, HAL.
    6. Lai, Ivan Ka Wai & Hitchcock, Michael, 2016. "A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis," Tourism Management, Elsevier, vol. 55(C), pages 139-159.
    7. Márcia Vaz & Paula Fernandes & Fernanda Ferreira & Maria José Alves & Vânia Costa & Alcina Nunes, 2023. "The Importance-Satisfaction Matrix as a strategic tool for Termas de Chaves thermal spa priority improvements," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 11(1), pages 52-64.
    8. Shang-Pin Li & Ying-Hsiang Lin & Chih-Cheng Huang, 2022. "Application of the Innovative Model NIPA to Evaluate Service Satisfaction," Sustainability, MDPI, vol. 14(16), pages 1-14, August.
    9. Roussetos-Marios Stefanidis & Alexandros Bartzokas-Tsiompras, 2024. "Pedestrian Accessibility Analysis of Sidewalk-Specific Networks: Insights from Three Latin American Central Squares," Sustainability, MDPI, vol. 16(21), pages 1-22, October.
    10. Ruey-Chyn Tsaur & Chyoug-Hwa Chen, 2018. "Sustainable Tourism Planning for Taiwanese in Administrative Effects with Respect to Chinese Arrivals," Sustainability, MDPI, vol. 10(12), pages 1-19, December.
    11. Tseng, Ming-Lang & Wu, Kuo-Jui & Chiu, Anthony SF. & Lim, Ming K. & Tan, Kimhua, 2018. "Service innovation in sustainable product service systems: Improving performance under linguistic preferences," International Journal of Production Economics, Elsevier, vol. 203(C), pages 414-425.
    12. Yang Ye & Chaozhi Jia & Stephan Winter, 2024. "Measuring Perceived Walkability at the City Scale Using Open Data," Land, MDPI, vol. 13(2), pages 1-17, February.
    13. Chen, Chun-An, 2016. "How can Taiwan create a niche in Asia's cruise tourism industry?," Tourism Management, Elsevier, vol. 55(C), pages 173-183.
    14. Muhammad Abdullah & Nazam Ali & Muhammad Ashraf Javid & Muhammad Waqar Aslam & Charitha Dias, 2023. "Signal-Free Corridor Development and Their Impact on Pedestrians: Insights from Expert and Public Surveys," Sustainability, MDPI, vol. 15(19), pages 1-22, October.
    15. Anisa Zahwa Akbara & Bee-Lia Chua & Heesup Han & António Raposo, 2021. "Investigating International Students’ Perception of Foodservice Attributes in Malaysian Research Universities," Sustainability, MDPI, vol. 13(15), pages 1-20, July.
    16. Ya Lan WANG & Tainyi LUOR & Pin LUARN & Hsi-peng LU, 2015. "Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 19(1), pages 34-45.
    17. Xiaodan Lin & Chen-Ying Lee & Chiang Ku Fan, 2025. "Analysis of Innovative Green Marketing Corresponding to Consumer Preferences: A Case Study of the Insurance Industry," Sustainability, MDPI, vol. 17(5), pages 1-18, March.
    18. Leise Kelli de Oliveira & Rui Colaço & Gracielle Gonçalves Ferreira de Araújo & João de Abreu e Silva, 2025. "The Role of Walkability in Shaping Shopping and Delivery Services: Insights into E-Consumer Behavior," Logistics, MDPI, vol. 9(3), pages 1-17, July.
    19. Taplin, Ross H., 2012. "Competitive importance-performance analysis of an Australian wildlife park," Tourism Management, Elsevier, vol. 33(1), pages 29-37.
    20. Ryglová Kateřina & Rašovská Ida & Šácha Jakub, 2017. "Rural Tourism – Evaluating the Quality of Destination," European Countryside, Sciendo, vol. 9(4), pages 769-788, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:24:p:16649-:d:1295990. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.