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Critical Success Factors and Challenges in Adopting Digital Transformation in the Saudi Ministry of Education

Author

Listed:
  • Mohammed Alojail

    (Department of Management Information Systems, College of Business Administration, King Saud University, P.O. Box 28095, Riyadh 11437, Saudi Arabia)

  • Jawaher Alshehri

    (Department of Management Information Systems, College of Business Administration, King Saud University, P.O. Box 28095, Riyadh 11437, Saudi Arabia)

  • Surbhi Bhatia Khan

    (Department of Data Science, School of Science, Engineering and Environment, University of Salford, Salford M5 4WT, UK)

Abstract

Many countries are using digital transformation to increase their productivity and organizational performance. In Saudi Arabia, digital transformation is a crucial part of their Saudi Vision 2030 plan, but it is still in its early stages. To understand the factors that affect the adoption of digital transformation. The study used a qualitative interview to identify the critical success factors and challenges in adopting digital transformation at the Ministry of Education of Saudi Arabia. The main results of the study show, first, the seven main success factors include technology, employee engagement, vendor partnerships, budget, top management support, culture, and strategy. Second, the main seven challenges include organizational and strategic stakes, resistance to change, governance, data, cost, and IT infrastructure. The study developed a framework that shows the main success factors and challenges that affect adopting digital transformation in the Ministry of Education. These findings can benefit many individuals and groups, such as academics, business people, and the public, and can apply this research in other contexts. This research aimed to determine the primary factors contributing to the success of digital transformation in the Ministry of Education and the challenges that arise when implementing it, specifically within the Saudi Arabian Ministry of Education.

Suggested Citation

  • Mohammed Alojail & Jawaher Alshehri & Surbhi Bhatia Khan, 2023. "Critical Success Factors and Challenges in Adopting Digital Transformation in the Saudi Ministry of Education," Sustainability, MDPI, vol. 15(21), pages 1-24, October.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:21:p:15492-:d:1271719
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    References listed on IDEAS

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    1. Dal Mas, Francesca & Massaro, Maurizio & Rippa, Pierluigi & Secundo, Giustina, 2023. "The challenges of digital transformation in healthcare: An interdisciplinary literature review, framework, and future research agenda," Technovation, Elsevier, vol. 123(C).
    2. Mamdouh Alenezi & Mohammad Akour, 2023. "Digital Transformation Blueprint in Higher Education: A Case Study of PSU," Sustainability, MDPI, vol. 15(10), pages 1-14, May.
    3. Masahina Sarabdeen & Hind Alofaysan, 2023. "Investigating the Impact of Digital Transformation on the Labor Market in the Era of Changing Digital Transformation Dynamics in Saudi Arabia," Economies, MDPI, vol. 11(1), pages 1-14, January.
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