IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i21p15213-d1266213.html
   My bibliography  Save this article

Exploring Factors Affecting Residential Satisfaction in Old Neighborhoods and Sustainable Design Strategies Based on Post-Occupancy Evaluation

Author

Listed:
  • Tao Chen

    (School of Art and Design, Guangdong University of Technology, Guangzhou 510062, China)

  • Dingbang Luh

    (School of Art and Design, Guangdong University of Technology, Guangzhou 510062, China)

  • Linhui Hu

    (School of Art and Design, Guangdong University of Technology, Guangzhou 510062, China
    Faculty of Innovation and Design, City University of Macau, Macau 999078, China)

  • Qian Shan

    (School of Art and Design, Guangdong University of Technology, Guangzhou 510062, China)

Abstract

Residential satisfaction has always been a crucial concern in urban planning and community management. This paper conducts a study of key factors affecting residential satisfaction in settlements with multiple build periods coexisting in old neighborhoods. This study aims to comprehensively analyze the influencing factors of residential satisfaction in order to obtain the post-occupancy evaluation of the residential environment by residents in different communities and propose sustainable design strategies based on the evaluation analysis. By constructing an evaluation system of residential satisfaction with 19 evaluation indicators and based on the questionnaire, the sample frequency analysis, reliability and validity test, IPA analysis, and evaluation factor analysis of the data, the IPA mean distribution results of residential satisfaction in the four communities are obtained. The study reveals that residents are most satisfied with the surrounding services in their communities but generally less satisfied with the internal residential environment. Among the factors, fitness facilities and space in the community have a significant impact on residents’ satisfaction; community activities and neighbor relationships are also key influencing factors, which become more prominent as the construction period of the community approaches. Additionally, community residents’ self-organizational governance will affect their satisfaction with community conventions and social capital. Therefore, this study proposes improvement suggestions, including planning community life circles to fully utilize available resources in the surrounding area, establishing community self-organization for community governance and improving the quality of community life, and implementing mobile service stations to flexibly adapt to community space and service needs. This study provides a valuable reference for urban community renewal and sustainable development. The research findings are expected to provide practical guidance for improving the residential environment within old neighborhoods and enhancing residents’ satisfaction.

Suggested Citation

  • Tao Chen & Dingbang Luh & Linhui Hu & Qian Shan, 2023. "Exploring Factors Affecting Residential Satisfaction in Old Neighborhoods and Sustainable Design Strategies Based on Post-Occupancy Evaluation," Sustainability, MDPI, vol. 15(21), pages 1-22, October.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:21:p:15213-:d:1266213
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/21/15213/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/21/15213/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Honghao Ren & Henk Folmer, 2017. "Determinants of residential satisfaction in urban China: A multi-group structural equation analysis," Urban Studies, Urban Studies Journal Limited, vol. 54(6), pages 1407-1425, May.
    2. Kurt Matzler & Elmar Sauerwein & Kenneth Heischmidt, 2003. "Importance-performance analysis revisited: the role of the factor structure of customer satisfaction," The Service Industries Journal, Taylor & Francis Journals, vol. 23(2), pages 112-129, March.
    3. Nevnihal Erdogan & Ayse Akyol & Berk Ataman & Vedia Dokmeci, 2007. "Comparison of Urban Housing Satisfaction in Modern and Traditional Neighborhoods in Edirne, Turkey," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 81(1), pages 127-148, March.
    4. Fan Wu & Yue Liu & Yingyan Zeng & Hui Yan & Yi Zhang & Ling-Hin Li, 2020. "Evaluation of the Human Settlements Environment of Public Housing Community: A Case Study of Guangzhou," Sustainability, MDPI, vol. 12(18), pages 1-17, September.
    5. Tina Davoodi & Uğur Ulaş Dağlı, 2019. "Exploring the Determinants of Residential Satisfaction in Historic Urban Quarters: Towards Sustainability of the Walled City Famagusta, North Cyprus," Sustainability, MDPI, vol. 11(22), pages 1-25, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lei Qi & Yong Adilah Shamsul Harumain & Melasutra Md Dali, 2025. "Enhancing Sustainability: A Systematic Review of the Livable Neighborhood Life Circle and Its Prospects in China," Sustainability, MDPI, vol. 17(19), pages 1-25, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tina Davoodi & Uğur Ulaş Dağlı, 2019. "Exploring the Determinants of Residential Satisfaction in Historic Urban Quarters: Towards Sustainability of the Walled City Famagusta, North Cyprus," Sustainability, MDPI, vol. 11(22), pages 1-25, November.
    2. Jiacong Wu & Yu Wang & Ru Zhang & Jing Cai, 2018. "An Approach to Discovering Product/Service Improvement Priorities: Using Dynamic Importance-Performance Analysis," Sustainability, MDPI, vol. 10(10), pages 1-26, October.
    3. Michele Preziosi & Alessia Acampora & Maria Claudia Lucchetti & Roberto Merli, 2022. "Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction," Sustainability, MDPI, vol. 14(6), pages 1-20, March.
    4. Xian Ji & Furui Shang & Chang Liu & Qinggong Kang & Rui Wang & Chenxi Dou, 2024. "Prioritizing Environmental Attributes to Enhance Residents’ Satisfaction in Post-Industrial Neighborhoods: An Application of Machine Learning-Augmented Asymmetric Impact-Performance Analysis," Sustainability, MDPI, vol. 16(10), pages 1-26, May.
    5. Zhang, Wenke & Zhang, Zhichao & Wang, Tao & Nong, Tingting & Ma, Yueyao & Lee, Eric Wai Ming & Shi, Meng, 2024. "Effects of risk information on pedestrian evacuation during fire emergencies: Virtual experiments and survey," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 656(C).
    6. Rubensson, Isak & Börjesson, Maria, 2018. "Satisfaction with crowding in public transport," Working papers in Transport Economics 2018:6, CTS - Centre for Transport Studies Stockholm (KTH and VTI).
    7. Wang, Xia & Li, Xiang (Robert) & Zhen, Feng & Zhang, JinHe, 2016. "How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach," Tourism Management, Elsevier, vol. 54(C), pages 309-320.
    8. Yan Xu & Huajie Yang & Zibin Ye & Xiaobo Ma & Lei Tong & Xinyi Yu, 2025. "Leveraging Advanced Mathematical Methods in Artificial Intelligence to Explore Heterogeneity and Asymmetry in Cross-Border Travel Satisfaction," Mathematics, MDPI, vol. 13(11), pages 1-23, June.
    9. Lai, Ivan Ka Wai & Hitchcock, Michael, 2015. "Importance–performance analysis in tourism: A framework for researchers," Tourism Management, Elsevier, vol. 48(C), pages 242-267.
    10. Asep Saifuddin Chalim & Mauhibur Rakhman & Fadly Usman, 2016. "Improving the Service Quality of Islamic Boarding School based on Importance Performance Analysis Results," Review of Social Sciences, LAR Center Press, vol. 1(2), pages 1-6, February.
    11. Esmailpour, Javad & Aghabayk, Kayvan & Abrari Vajari, Mohammad & De Gruyter, Chris, 2020. "Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 129-150.
    12. Phadermrod, Boonyarat & Crowder, Richard M. & Wills, Gary B., 2019. "Importance-Performance Analysis based SWOT analysis," International Journal of Information Management, Elsevier, vol. 44(C), pages 194-203.
    13. Jingjing Lin & Xinyang Li & Jinghan Lin, 2024. "Evaluation of Age-Appropriate Public Seats in Comprehensive Parks and Sustainable Design Strategies Based on the Kano-Importance–Performance Analysis Model," Sustainability, MDPI, vol. 16(16), pages 1-25, August.
    14. Alvaro Rodriguez-Valencia & Daniel Rosas-Satizábal & Darío Hidalgo, 2023. "Big effort, little gain for users: lessons from the public transport system reform in Bogotá," Public Transport, Springer, vol. 15(2), pages 411-433, June.
    15. Xue Bai & Zhaoyu Xie & Bart Julien Dewancker, 2022. "Exploring the Factors Affecting User Satisfaction in Poverty Alleviation Relocation Housing for Minorities through Post-Occupancy Evaluation: A Case Study of Pu’er," Sustainability, MDPI, vol. 14(22), pages 1-19, November.
    16. Raky Julio & Andres Monzon & Yusak O. Susilo, 2024. "Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations," Transportation, Springer, vol. 51(2), pages 407-438, April.
    17. Lai, Ivan Ka Wai & Hitchcock, Michael, 2016. "A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis," Tourism Management, Elsevier, vol. 55(C), pages 139-159.
    18. Tsung-Chi Cheng & Chao-Yin Lin & Shu-Chen Wang, 2023. "Exploring factors related to agreement between importance and satisfaction of subjective well-being indicators: evidence from Taiwan," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 2811-2839, June.
    19. Dietrich, Stephan & Nichols, Stafford, 2023. "More than a feeling," MERIT Working Papers 2023-005, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    20. Michelle-Ángela Zea-de la Torre & Juan-Antonio Jimber-del Río & Julia Nuñez-Tabales & Francisco-José Rey-Carmona & Arnaldo Vergara-Romero, 2024. "Residential Customer Satisfaction in a Latin American Urban Context," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 17881-17900, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:21:p:15213-:d:1266213. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.