IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i21p15213-d1266213.html
   My bibliography  Save this article

Exploring Factors Affecting Residential Satisfaction in Old Neighborhoods and Sustainable Design Strategies Based on Post-Occupancy Evaluation

Author

Listed:
  • Tao Chen

    (School of Art and Design, Guangdong University of Technology, Guangzhou 510062, China)

  • Dingbang Luh

    (School of Art and Design, Guangdong University of Technology, Guangzhou 510062, China)

  • Linhui Hu

    (School of Art and Design, Guangdong University of Technology, Guangzhou 510062, China
    Faculty of Innovation and Design, City University of Macau, Macau 999078, China)

  • Qian Shan

    (School of Art and Design, Guangdong University of Technology, Guangzhou 510062, China)

Abstract

Residential satisfaction has always been a crucial concern in urban planning and community management. This paper conducts a study of key factors affecting residential satisfaction in settlements with multiple build periods coexisting in old neighborhoods. This study aims to comprehensively analyze the influencing factors of residential satisfaction in order to obtain the post-occupancy evaluation of the residential environment by residents in different communities and propose sustainable design strategies based on the evaluation analysis. By constructing an evaluation system of residential satisfaction with 19 evaluation indicators and based on the questionnaire, the sample frequency analysis, reliability and validity test, IPA analysis, and evaluation factor analysis of the data, the IPA mean distribution results of residential satisfaction in the four communities are obtained. The study reveals that residents are most satisfied with the surrounding services in their communities but generally less satisfied with the internal residential environment. Among the factors, fitness facilities and space in the community have a significant impact on residents’ satisfaction; community activities and neighbor relationships are also key influencing factors, which become more prominent as the construction period of the community approaches. Additionally, community residents’ self-organizational governance will affect their satisfaction with community conventions and social capital. Therefore, this study proposes improvement suggestions, including planning community life circles to fully utilize available resources in the surrounding area, establishing community self-organization for community governance and improving the quality of community life, and implementing mobile service stations to flexibly adapt to community space and service needs. This study provides a valuable reference for urban community renewal and sustainable development. The research findings are expected to provide practical guidance for improving the residential environment within old neighborhoods and enhancing residents’ satisfaction.

Suggested Citation

  • Tao Chen & Dingbang Luh & Linhui Hu & Qian Shan, 2023. "Exploring Factors Affecting Residential Satisfaction in Old Neighborhoods and Sustainable Design Strategies Based on Post-Occupancy Evaluation," Sustainability, MDPI, vol. 15(21), pages 1-22, October.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:21:p:15213-:d:1266213
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/21/15213/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/21/15213/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Honghao Ren & Henk Folmer, 2017. "Determinants of residential satisfaction in urban China: A multi-group structural equation analysis," Urban Studies, Urban Studies Journal Limited, vol. 54(6), pages 1407-1425, May.
    2. Kurt Matzler & Elmar Sauerwein & Kenneth Heischmidt, 2003. "Importance-performance analysis revisited: the role of the factor structure of customer satisfaction," The Service Industries Journal, Taylor & Francis Journals, vol. 23(2), pages 112-129, March.
    3. Nevnihal Erdogan & Ayse Akyol & Berk Ataman & Vedia Dokmeci, 2007. "Comparison of Urban Housing Satisfaction in Modern and Traditional Neighborhoods in Edirne, Turkey," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 81(1), pages 127-148, March.
    4. Fan Wu & Yue Liu & Yingyan Zeng & Hui Yan & Yi Zhang & Ling-Hin Li, 2020. "Evaluation of the Human Settlements Environment of Public Housing Community: A Case Study of Guangzhou," Sustainability, MDPI, vol. 12(18), pages 1-17, September.
    5. Tina Davoodi & Uğur Ulaş Dağlı, 2019. "Exploring the Determinants of Residential Satisfaction in Historic Urban Quarters: Towards Sustainability of the Walled City Famagusta, North Cyprus," Sustainability, MDPI, vol. 11(22), pages 1-25, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tina Davoodi & Uğur Ulaş Dağlı, 2019. "Exploring the Determinants of Residential Satisfaction in Historic Urban Quarters: Towards Sustainability of the Walled City Famagusta, North Cyprus," Sustainability, MDPI, vol. 11(22), pages 1-25, November.
    2. NaHyun Lee & Bong-Seok Kim, 2023. "Differences of Host Country-Destination Image Assessment for International Students According to Risk Perception in COVID-19 Tourism," SAGE Open, , vol. 13(3), pages 21582440231, July.
    3. Jiacong Wu & Yu Wang & Ru Zhang & Jing Cai, 2018. "An Approach to Discovering Product/Service Improvement Priorities: Using Dynamic Importance-Performance Analysis," Sustainability, MDPI, vol. 10(10), pages 1-26, October.
    4. Pumpe, Andreas & Vallée, Franz, 2015. "The Total Landed Cost Concept. Begging for Answers," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Blecker, Thorsten & Kersten, Wolfgang & Ringle, Christian M. (ed.), Operational Excellence in Logistics and Supply Chains: Optimization Methods, Data-driven Approaches and Security Insights. Proceedings of the Hamburg , volume 22, pages 31-54, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    5. Michele Preziosi & Alessia Acampora & Maria Claudia Lucchetti & Roberto Merli, 2022. "Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction," Sustainability, MDPI, vol. 14(6), pages 1-20, March.
    6. Rubensson, Isak & Börjesson, Maria, 2018. "Satisfaction with crowding in public transport," Working papers in Transport Economics 2018:6, CTS - Centre for Transport Studies Stockholm (KTH and VTI).
    7. Wang, Xia & Li, Xiang (Robert) & Zhen, Feng & Zhang, JinHe, 2016. "How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach," Tourism Management, Elsevier, vol. 54(C), pages 309-320.
    8. Harman Preet Singh & Mohammad Alshallaqi & Mohammed Altamimi, 2023. "Predicting Critical Factors Impacting Hotel Online Ratings: A Comparison of Religious and Commercial Destinations in Saudi Arabia," Sustainability, MDPI, vol. 15(15), pages 1-25, August.
    9. Lai, Ivan Ka Wai & Hitchcock, Michael, 2015. "Importance–performance analysis in tourism: A framework for researchers," Tourism Management, Elsevier, vol. 48(C), pages 242-267.
    10. Nyarku Kwamena Minta & Oduro Stephen, 2017. "Importance-Performance Matrix Analysis (IPMA) of Service Quality and Customer Satisfaction in the Ghanaian Banking Industry," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(7), pages 532-550, July.
    11. Asep Saifuddin Chalim & Mauhibur Rakhman & Fadly Usman, 2016. "Improving the Service Quality of Islamic Boarding School based on Importance Performance Analysis Results," Review of Social Sciences, LAR Center Press, vol. 1(2), pages 1-6, February.
    12. Esmailpour, Javad & Aghabayk, Kayvan & Abrari Vajari, Mohammad & De Gruyter, Chris, 2020. "Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 129-150.
    13. Chen, Kuan-Yu, 2014. "Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels," Tourism Management, Elsevier, vol. 40(C), pages 260-272.
    14. Phadermrod, Boonyarat & Crowder, Richard M. & Wills, Gary B., 2019. "Importance-Performance Analysis based SWOT analysis," International Journal of Information Management, Elsevier, vol. 44(C), pages 194-203.
    15. Lixuan Zhao & Dewei Fang & Yang Cao & Shan Sun & Liu Han & Yang Xue & Qian Zheng, 2023. "Impact-Asymmetric Analysis of Bike-Sharing Residents’ Satisfaction: A Case Study of Harbin, China," Sustainability, MDPI, vol. 15(2), pages 1-19, January.
    16. Yanchun Jin & Yoonseo Park & Jiaohui Yu, 2019. "An Assessment Model for Evaluating Asymmetric Effects of Attribute-Level Performance on Satisfaction," Sustainability, MDPI, vol. 11(16), pages 1-18, August.
    17. Alvaro Rodriguez-Valencia & Daniel Rosas-Satizábal & Darío Hidalgo, 2023. "Big effort, little gain for users: lessons from the public transport system reform in Bogotá," Public Transport, Springer, vol. 15(2), pages 411-433, June.
    18. Xue Bai & Zhaoyu Xie & Bart Julien Dewancker, 2022. "Exploring the Factors Affecting User Satisfaction in Poverty Alleviation Relocation Housing for Minorities through Post-Occupancy Evaluation: A Case Study of Pu’er," Sustainability, MDPI, vol. 14(22), pages 1-19, November.
    19. Emmanuel Bosompem Boadi & Shaojun Chen & Ebenezer Impriam Amponsah & Ruth Appiah, 2022. "Antecedents of Residential Satisfaction in Resettlement Housing in Ellembelle: A PLS-SEM Approach," Sustainability, MDPI, vol. 14(18), pages 1-13, September.
    20. Tiancheng Xie & Xinyan Liu & Pingjun Nie, 2022. "Study on Spatial–Temporal Patterns and Factors Influencing Human Settlement Quality in Beijing," Sustainability, MDPI, vol. 14(7), pages 1-23, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:21:p:15213-:d:1266213. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.