IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i9p5684-d811041.html
   My bibliography  Save this article

Digital Onboarding: Facilitators and Barriers to Improve Worker Experience

Author

Listed:
  • Sara Petrilli

    (Department of Psychology, Faculty of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy)

  • Laura Galuppo

    (Department of Psychology, Faculty of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy)

  • Silvio Carlo Ripamonti

    (Department of Psychology, Faculty of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy)

Abstract

The pandemic has forced organizations to find new ways of working. In fact, we are seeing an increase in remote working and this has inevitably impacted onboarding processes. In this respect, the aim of this study was to understand how young graduates under 30 experienced digital onboarding (in terms of emotions and cognitions) when joining organizations with structured Human Resources processes. An exploratory qualitative study was conducted in which participants were asked to fill in ethnographic sheets in order to understand the barriers and facilitators that organizations can implement to improve the digital onboarding experience. We used thematic analysis. What emerged from our study is that newcomers struggled, in digital contexts, to find the right information, to be proactive and to receive immediate feedback in order to understand the context and to understand their fit with the company: it is important not to lose sight of the importance of socialization, but rather to find effective and structured practices that facilitate it and make it last over time. In our study, we argue that a structured digital onboarding program could be a relevant step in order to implement an effective transition towards remote working cultures and an attention to socialization processes.

Suggested Citation

  • Sara Petrilli & Laura Galuppo & Silvio Carlo Ripamonti, 2022. "Digital Onboarding: Facilitators and Barriers to Improve Worker Experience," Sustainability, MDPI, vol. 14(9), pages 1-15, May.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:9:p:5684-:d:811041
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/9/5684/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/9/5684/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ehnert, Ina & Harry, Wes, 2012. "Recent Developments and Future Prospects on Sustainable Human Resource Management: Introduction to the Special Issue," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 23(3), pages 221-238.
    2. Pfeffer, Jeffrey, 2010. "Building Sustainable Organizations: The Human Factor," Research Papers 2017r, Stanford University, Graduate School of Business.
    3. Ehnert, Ina & Harry, Wes, 2012. "Recent Developments and Future Prospects on Sustainable Human Resource Management: Introduction to the Special Issue," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 23(3), pages 221-238.
    4. Stefan Schaltegger & Marcus Wagner, 2011. "Sustainable entrepreneurship and sustainability innovation: categories and interactions," Business Strategy and the Environment, Wiley Blackwell, vol. 20(4), pages 222-237, May.
    5. Thomas Dyllick & Kai Hockerts, 2002. "Beyond the business case for corporate sustainability," Business Strategy and the Environment, Wiley Blackwell, vol. 11(2), pages 130-141, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Agnieszka Krugiełka & Grażyna Bartkowiak & Agnieszka Knap-Stefaniuk & Ewa Sowa-Behtane & Ryszard Dachowski, 2023. "Onboarding in Polish Enterprises in the Perspective of HR Specialists," IJERPH, MDPI, vol. 20(2), pages 1-19, January.
    2. Jack E. Carson & James W. Westerman, 2023. "The Effectiveness of Organizational Sustainability Messaging to New Hires: An Exploratory Analysis of Signal Cost, Perceived Credibility, and Involvement Intention," Sustainability, MDPI, vol. 15(2), pages 1-16, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Živilė Stankevičiūtė & Asta Savanevičienė, 2018. "Raising the Curtain in People Management by Exploring How Sustainable HRM Translates to Practice: The Case of Lithuanian Organizations," Sustainability, MDPI, vol. 10(12), pages 1-31, November.
    2. Edyta Bombiak & Anna Marciniuk-Kluska, 2018. "Green Human Resource Management as a Tool for the Sustainable Development of Enterprises: Polish Young Company Experience," Sustainability, MDPI, vol. 10(6), pages 1-22, May.
    3. Astrid Kainzbauer & Parisa Rungruang & Philip Hallinger, 2021. "How Does Research on Sustainable Human Resource Management Contribute to Corporate Sustainability: A Document Co-Citation Analysis, 1982–2021," Sustainability, MDPI, vol. 13(21), pages 1-21, October.
    4. De Prins, Peggy & Van Beirendonck, Lou & De Vos, Ans & Segers, Jesse, 2014. "Sustainable HRM: Bridging theory and practice through the ‘Respect Openness Continuity (ROC)’-model," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 25(4), pages 263-284.
    5. Monica Santana & Alvaro Lopez‐Cabrales, 2019. "Sustainable development and human resource management: A science mapping approach," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(6), pages 1171-1183, November.
    6. Astrid Kainzbauer & Parisa Rungruang, 2019. "Science Mapping the Knowledge Base on Sustainable Human Resource Management, 1982–2019," Sustainability, MDPI, vol. 11(14), pages 1-22, July.
    7. Beatrice I.J.M. Van der Heijden & Ans De Vos, 2015. "Sustainable careers: introductory chapter," Chapters, in: Handbook of Research on Sustainable Careers, chapter 1, pages 1-19, Edward Elgar Publishing.
    8. Antonius Setyadi & Yunata Kandhias Akbar & Sunda Ariana & Suharno Pawirosumarto, 2023. "Examining the Effect of Green Logistics and Green Human Resource Management on Sustainable Development Organizations: The Mediating Role of Sustainable Production," Sustainability, MDPI, vol. 15(13), pages 1-20, July.
    9. Živilė Stankevičiūtė & Asta Savanevičienė, 2018. "Designing Sustainable HRM: The Core Characteristics of Emerging Field," Sustainability, MDPI, vol. 10(12), pages 1-23, December.
    10. Živilė Stankevičiūtė & Eglė Staniškienė & Urtė Ciganė, 2020. "Sustainable HRM as a Driver for Innovative Work Behaviour: Do Respect, Openness, and Continuity Matter? The Case of Lithuania," Sustainability, MDPI, vol. 12(14), pages 1-29, July.
    11. Guerci, Marco & Shani, Abraham B. Rami, 2014. "Stakeholder involvement in Human Resource Management practices: Evidence from Italy," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 25(2), pages 80-102.
    12. Burcu ÖZGÜL & Serdar BOZKURT & Yonca GÜREL, 2020. "Sürdürülebilirlik Perspektifinden İnsan Kaynakları Uygulamalarının İncelenmesi: Görgül Bir Çalışma," Istanbul Business Research, Istanbul University Business School, vol. 49(1), pages 117-145, May.
    13. Štěpánka Hronová & Miroslav Špaček, 2021. "Sustainable HRM Practices in Corporate Reporting," Economies, MDPI, vol. 9(2), pages 1-34, May.
    14. Philip Hallinger, 2021. "A Meta-Synthesis of Bibliometric Reviews of Research on Managing for Sustainability, 1982–2019," Sustainability, MDPI, vol. 13(6), pages 1-22, March.
    15. Fabien Martinez, 2014. "Corporate strategy and the environment: towards a four-dimensional compatibility model for fostering green management decisions," Post-Print hal-02887618, HAL.
    16. Nina Pološki Vokić, 2015. "Competitiveness and sustainability of HRM activities in Croatia –CRANET survey results," EFZG Working Papers Series 1506, Faculty of Economics and Business, University of Zagreb.
    17. Guosen Miao & Guoping Chen & Fan Wang & Anupam Kumar Das, 2023. "The Effect of Corporate Greenwashing on Employees’ Environmental Performance: Person–Organization Values Fit Perspective," Sustainability, MDPI, vol. 15(4), pages 1-19, February.
    18. Maria Järlström & Essi Saru & Sinikka Vanhala, 2018. "Sustainable Human Resource Management with Salience of Stakeholders: A Top Management Perspective," Journal of Business Ethics, Springer, vol. 152(3), pages 703-724, October.
    19. Shao-Long Li & Fang Sun & Mingze Li, 2019. "Sustainable Human Resource Management Nurtures Change-Oriented Employees: Relationship between High-Commitment Work Systems and Employees’ Taking Charge Behaviors," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
    20. Shuang Ren & Guiyao Tang & Susan Jackson, 2018. "Green human resource management research in emergence: A review and future directions," Asia Pacific Journal of Management, Springer, vol. 35(3), pages 769-803, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:9:p:5684-:d:811041. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.