IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i21p14504-d963677.html
   My bibliography  Save this article

Knowledge Reuse in Product-Service Systems

Author

Listed:
  • Yan Xin

    (School of Engineering Science, LUT University, Yliopistonkatu 34, 53850 Lappeenranta, Finland)

  • Ville Ojanen

    (School of Engineering Science, LUT University, Yliopistonkatu 34, 53850 Lappeenranta, Finland)

Abstract

The current study examines knowledge reuse (focused on the recipient) from a product life-cycle perspective in the context of product-service systems through 27 semi-structured interviews in 11 firms. This study focused on the phases of the beginning-of-life (represented by R&D, purchasing, and production) and the middle-of-life (represented by logistics, customer service/quality, and sales). Similarities and differences were found between and within the two phases and the six sub-phases. Our research suggests that to remain competitive, a consistent understanding of the knowledge requirements for both sender and recipient should be identified, a match between the knowledge sourced and the mechanism employed should be made, and organizational culture/mechanisms to retain higher-caliber employees should be prioritized.

Suggested Citation

  • Yan Xin & Ville Ojanen, 2022. "Knowledge Reuse in Product-Service Systems," Sustainability, MDPI, vol. 14(21), pages 1-17, November.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:21:p:14504-:d:963677
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/21/14504/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/21/14504/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mueller, Julia, 2014. "A specific knowledge culture: Cultural antecedents for knowledge sharing between project teams," European Management Journal, Elsevier, vol. 32(2), pages 190-202.
    2. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    3. Ann Majchrzak & Lynne P. Cooper & Olivia E. Neece, 2004. "Knowledge Reuse for Innovation," Management Science, INFORMS, vol. 50(2), pages 174-188, February.
    4. Anil K. Gupta & Vijay Govindarajan, 2000. "Knowledge flows within multinational corporations," Strategic Management Journal, Wiley Blackwell, vol. 21(4), pages 473-496, April.
    5. Martine R. Haas & Morten T. Hansen, 2007. "Different knowledge, different benefits: toward a productivity perspective on knowledge sharing in organizations," Strategic Management Journal, Wiley Blackwell, vol. 28(11), pages 1133-1153, November.
    6. Richard L. Daft & Robert H. Lengel, 1986. "Organizational Information Requirements, Media Richness and Structural Design," Management Science, INFORMS, vol. 32(5), pages 554-571, May.
    7. Oliveira, Mírian & Curado, Carla & Henriques, Paulo Lopes, 2019. "Knowledge sharing among scientists: A causal configuration analysis," Journal of Business Research, Elsevier, vol. 101(C), pages 777-782.
    8. Linda Argote & Bill McEvily & Ray Reagans, 2003. "Introduction to the Special Issue on Managing Knowledge in Organizations: Creating, Retaining, and Transferring Knowledge," Management Science, INFORMS, vol. 49(4), pages 1-1, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gabriel Szulanski & Dimo Ringov & Robert J. Jensen, 2016. "Overcoming Stickiness: How the Timing of Knowledge Transfer Methods Affects Transfer Difficulty," Organization Science, INFORMS, vol. 27(2), pages 304-322, April.
    2. Josef Windsperger & Nina Gorovaia, 2011. "Knowledge attributes and the choice of knowledge transfer mechanism in networks: the case of franchising," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 15(4), pages 617-640, November.
    3. Ritter-Hayashi, Daniela & Knoben, Joris & Vermeulen, Patrick A.M., 2021. "Temporary employment: Curse or blessing for a firm's absorptive capacity?," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    4. Law, Kuok Kei, 2014. "The problem with knowledge ambiguity," European Management Journal, Elsevier, vol. 32(3), pages 444-450.
    5. Galunic, Charles & Sengupta, Kishore & Petriglieri, Jennifer Louise, 2014. "Deus ex machina? Career progress and the contingent benefits of knowledge management systems," European Management Journal, Elsevier, vol. 32(1), pages 13-23.
    6. Kim, Kyung Kyu & Umanath, Narayan S. & Kim, Joo Young & Ahrens, Fred & Kim, Beomsoo, 2012. "Knowledge complementarity and knowledge exchange in supply channel relationships," International Journal of Information Management, Elsevier, vol. 32(1), pages 35-49.
    7. López-Nicolás, Carolina & Meroño-Cerdán, Ángel L., 2011. "Strategic knowledge management, innovation and performance," International Journal of Information Management, Elsevier, vol. 31(6), pages 502-509.
    8. Chris Kimble & José Braga Vasconcelos & Álvaro Rocha, 2016. "Competence management in knowledge intensive organizations using consensual knowledge and ontologies," Information Systems Frontiers, Springer, vol. 18(6), pages 1119-1130, December.
    9. Chien-Hsing Wu & Shu-Chen Kao, 2016. "Appraisal of Knowledge Object Use via a Three-Phase Flow Profile," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 1-22, June.
    10. Peltokorpi, Vesa, 2015. "Corporate Language Proficiency and Reverse Knowledge Transfer in Multinational Corporations: Interactive Effects of Communication Media Richness and Commitment to Headquarters," Journal of International Management, Elsevier, vol. 21(1), pages 49-62.
    11. Winkler Renata, 2014. "Training and knowledge transfer at the interface of cultures," Management, Sciendo, vol. 18(1), pages 1-14, May.
    12. Klaus E. Meyer & Chengguang Li & Andreas P. J. Schotter, 0. "Managing the MNE subsidiary: Advancing a multi-level and dynamic research agenda," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 0, pages 1-39.
    13. Mathias Guérineau & Sihem Ben Mahmoud-Jouini & Florence Charue-Duboc, 2018. "Differentiate subsidiaries contributions in a multinational corporation’s innovation strategy [Diferenciar las contribuciones de las filiales en la estrategia de innovación de la empresa multinacio," Post-Print hal-04574353, HAL.
    14. Sofia Patsali, 2019. "Opening the black box of university-suppliers' co-invention: some field study evidence," Working Papers of BETA 2019-46, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
    15. Harpreet Singh & David Kryscynski & Xinxin Li & Ram Gopal, 2016. "Pipes, pools, and filters: How collaboration networks affect innovative performance," Strategic Management Journal, Wiley Blackwell, vol. 37(8), pages 1649-1666, August.
    16. Ari-Veikko Anttiroiko, 2016. "City-as-a-Platform: The Rise of Participatory Innovation Platforms in Finnish Cities," Sustainability, MDPI, vol. 8(9), pages 1-31, September.
    17. Da Mota de Pina E Cunha, A.M., 1998. "Determinants of Product Innovation in Organizations : Practices and Performance in the Portugese Financial Sector," Other publications TiSEM e6e4e56e-b72a-4392-8d79-f, Tilburg University, School of Economics and Management.
    18. Fortwengel, Johann & Gutierrez Huerter O, Gabriela & Kostova, Tatiana, 2023. "Three decades of research on practice transfer in multinational firms: Past contributions and future opportunities," Journal of World Business, Elsevier, vol. 58(3).
    19. Justin J. P. Jansen & Michiel P. Tempelaar & Frans A. J. van den Bosch & Henk W. Volberda, 2009. "Structural Differentiation and Ambidexterity: The Mediating Role of Integration Mechanisms," Organization Science, INFORMS, vol. 20(4), pages 797-811, August.
    20. Muhammad Ali Butt & Faisal Nawaz & Saddam Hussain & Maria José Sousa & Minhong Wang & Muhammad Saleem Sumbal & Muhammad Shujahat, 2019. "Individual knowledge management engagement, knowledge-worker productivity, and innovation performance in knowledge-based organizations: the implications for knowledge processes and knowledge-based sys," Computational and Mathematical Organization Theory, Springer, vol. 25(3), pages 336-356, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:21:p:14504-:d:963677. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.