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Knowledge Reuse in Product-Service Systems

Author

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  • Yan Xin

    (School of Engineering Science, LUT University, Yliopistonkatu 34, 53850 Lappeenranta, Finland)

  • Ville Ojanen

    (School of Engineering Science, LUT University, Yliopistonkatu 34, 53850 Lappeenranta, Finland)

Abstract

The current study examines knowledge reuse (focused on the recipient) from a product life-cycle perspective in the context of product-service systems through 27 semi-structured interviews in 11 firms. This study focused on the phases of the beginning-of-life (represented by R&D, purchasing, and production) and the middle-of-life (represented by logistics, customer service/quality, and sales). Similarities and differences were found between and within the two phases and the six sub-phases. Our research suggests that to remain competitive, a consistent understanding of the knowledge requirements for both sender and recipient should be identified, a match between the knowledge sourced and the mechanism employed should be made, and organizational culture/mechanisms to retain higher-caliber employees should be prioritized.

Suggested Citation

  • Yan Xin & Ville Ojanen, 2022. "Knowledge Reuse in Product-Service Systems," Sustainability, MDPI, vol. 14(21), pages 1-17, November.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:21:p:14504-:d:963677
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    References listed on IDEAS

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