IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i11p6510-d824812.html
   My bibliography  Save this article

Food Services in the Tourism Industry in Terms of Customer Service Management: The Case of Poland

Author

Listed:
  • Wiesław Pilis

    (Faculty of Health Sciencest, Jan Dlugosz University in Czestochowa, 42-200 Częstochowa, Poland)

  • Dominik Kabus

    (Faculty of Law and Economics, Jan Dlugosz University in Czestochowa, 42-200 Częstochowa, Poland)

  • Ireneusz Miciuła

    (Department of Sustainable Finance and Capital Markets, Institute of Economics and Finance, University of Szczecin, 71-101 Szczecin, Poland)

Abstract

The catering market in Poland, especially in such areas as the Old Town in Gdańsk, is constantly developing, and in recent years there has been a great development in gastronomic offerings; therefore, the potential in this sector is significant. The gastronomic services market in Gdańsk is subject to segmentation due to the diversity of consumer needs and the location of the outlets. New points are constantly appearing on the gastronomic map of this historical part of Tri-City, where every tourist, regardless of the adopted form of tourism, can satisfy his or her needs without any problems. The authors aimed to analyse the impact of catering services on the tourism industry. In particular, the study is an attempt to identify the functioning of the contemporary culinary market and the conditions for the development of catering services and to describe the forms of enterprises providing this service. The variety of aspects of the research subject matter, oscillating around the main objective, made it necessary to formulate the following research hypotheses: first hypothesis (H1)—catering services influence the management of the tourism industry; second hypothesis (H2)—the tourist is the main determinant shaping demand; third hypothesis (H3)—the tourist contributes to benefits in the sphere of supply. The research tool was two structured, short survey questionnaires used to verify the hypothesis. The survey was conducted during the summer of 2018. The survey involved 20 restaurateurs from the Old Town in Gdańsk and 438 random tourists over 15 years old. The survey of tourists can be characterised as randomised focus groups. The questionnaire addressed to owners of catering establishments was a representative survey. The implication of research carried out among representatives of the tourism segment is the development of a foodservice market based on a marketing strategy that takes into account the specific needs of consumers and the constant monitoring of market behaviour in order to keep up with the changes that occur in it.

Suggested Citation

  • Wiesław Pilis & Dominik Kabus & Ireneusz Miciuła, 2022. "Food Services in the Tourism Industry in Terms of Customer Service Management: The Case of Poland," Sustainability, MDPI, vol. 14(11), pages 1-15, May.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:11:p:6510-:d:824812
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/11/6510/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/11/6510/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ali Chalak & Chaza Abou-Daher & Mohamad G. Abiad, 2018. "Generation of food waste in the hospitality and food retail and wholesale sectors: lessons from developed economies," Food Security: The Science, Sociology and Economics of Food Production and Access to Food, Springer;The International Society for Plant Pathology, vol. 10(5), pages 1279-1290, October.
    2. Henryk Wojtaszek & Ireneusz Miciuła, 2019. "Analysis of Factors Giving the Opportunity for Implementation of Innovations on the Example of Manufacturing Enterprises in the Silesian Province," Sustainability, MDPI, vol. 11(20), pages 1-28, October.
    3. Vijay Kumar & Hammam Alshazly & Sahar Ahmed Idris & Sami Bourouis, 2021. "Evaluating the Impact of COVID-19 on Society, Environment, Economy, and Education," Sustainability, MDPI, vol. 13(24), pages 1-21, December.
    4. Lukasz Kuzminski & Tomasz Jalowiec & Piotr Masloch & Henryk Wojtaszek & Ireneusz Miciula, 2020. "Analysis of Factors Influencing the Competitiveness of Manufacturing Companies," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 217-227.
    5. Marek Szturo & Bogdan Włodarczyk & Alberto Burchi & Ireneusz Miciuła & Karolina Szturo, 2021. "Improving Relations between a State and a Business Enterprise in the Context of Counteracting Adverse Effects of the Resource Curse," Sustainability, MDPI, vol. 13(3), pages 1-14, January.
    6. Tao Zhang & Junyu Chen & Baoliang Hu, 2019. "Authenticity, Quality, and Loyalty: Local Food and Sustainable Tourism Experience," Sustainability, MDPI, vol. 11(12), pages 1-18, June.
    7. Bertella, Giovanna, 2020. "Re-thinking sustainability and food in tourism," Annals of Tourism Research, Elsevier, vol. 84(C).
    8. Beata Bieszk-Stolorz & Krzysztof Dmytrów, 2021. "A survival analysis in the assessment of the influence of the SARS-CoV-2 pandemic on the probability and intensity of decline in the value of stock indices," Eurasian Economic Review, Springer;Eurasia Business and Economics Society, vol. 11(2), pages 363-379, June.
    9. Ana León-Gómez & Daniel Ruiz-Palomo & Manuel A. Fernández-Gámez & Mercedes Raquel García-Revilla, 2021. "Sustainable Tourism Development and Economic Growth: Bibliometric Review and Analysis," Sustainability, MDPI, vol. 13(4), pages 1-19, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Abshir Hassan Abdirahman & Issack Adam Mohamed & Mako Hussein Mohamed & Mohamed Adam Ali & Mohamed Dhaqane Ali & Mohamed A. Eno, 2023. "Challenges of Small-Scale Enterprises in the Foodservice Industry: A Case Study of Diamond Plaza Restaurant in Baidoa City, Southwest State of Somalia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(2), pages 1442-1451, February.
    2. Mohd Syaifuddin Mohd Alias & Zaharah Mohamed Rani & Hashim Fadzil Ariffin, 2024. "Tourism Destination Image: Towards a Better Performance on Malay Restaurant by Reflecting Competitive Advantage in Business Organization," Information Management and Business Review, AMH International, vol. 16(3), pages 16-22.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Judyta Kabus & Michał Dziadkiewicz & Ireneusz Miciuła & Marcin Mastalerz, 2022. "Using Outsourcing Services in Manufacturing Companies," Resources, MDPI, vol. 11(3), pages 1-20, March.
    2. Henryk Wojtaszek & Ireneusz Miciuła & Miłosz Gac & Dominik Kabus & Robert Balcerzyk & Jerzy Będźmirowski & Anna Kowalczyk, 2023. "Social and Environmental Responsibility Manager on the Example of Companies from Poland and Germany," Sustainability, MDPI, vol. 15(19), pages 1-26, September.
    3. Dimitris Karagiannis & Meletios Andrinos, 2021. "The Role of Sustainable Restaurant Practices in City Branding: The Case of Athens," Sustainability, MDPI, vol. 13(4), pages 1-18, February.
    4. Apak, Ömer Ceyhun & Gürbüz, Ahmet, 2023. "The effect of local food consumption of domestic tourists on sustainable tourism," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
    5. Beata Bieszk-Stolorz & Iwona Markowicz, 2022. "The Impact of the COVID-19 Pandemic on the Situation of the Unemployed in Poland. A Study Using Survival Analysis Methods," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
    6. Chenguang Hu & Kyung Hwan Yun & Ziqi Su & Chang Xi, 2022. "Effective Crisis Management during Adversity: Organizing Resilience Capabilities of Firms and Sustainable Performance during COVID-19," Sustainability, MDPI, vol. 14(20), pages 1-20, October.
    7. Vladimir A. Ermolaev & Natalia N. Yashalova & Dmitry A. Ruban, 2019. "Cheese as a Tourism Resource in Russia: The First Report and Relevance to Sustainability," Sustainability, MDPI, vol. 11(19), pages 1-11, October.
    8. Rachel Corry & Jessica Holt & Alexa J. Lamm & Abigail Borron, 2023. "Do You Really Want to Know? Exploring Desired Information Transparency for Local Food Products," Sustainability, MDPI, vol. 15(24), pages 1-16, December.
    9. Danilo Silva Carvalho & Lucas Lopes Felipe & Priscila Costa Albuquerque & Fabio Zicker & Bruna de Paula Fonseca, 2023. "Leadership and international collaboration on COVID-19 research: reducing the North–South divide?," Scientometrics, Springer;Akadémiai Kiadó, vol. 128(8), pages 4689-4705, August.
    10. Lukasz Kuzminski & Michal Nadolny & Henryk Wojtaszek, 2020. "An Innovative Approach to Generational Motivation," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 679-692.
    11. Olga P. Kormazina & Dmitry A. Ruban & Natalia N. Yashalova, 2022. "Hotel Naming in Russian Cities: An Imprint of Foreign Cultures and Languages between Europe and Asia," Societies, MDPI, vol. 12(2), pages 1-13, March.
    12. repec:ers:journl:v:xxiv:y:2021:i:2:p:536-547 is not listed on IDEAS
    13. Čaušević Amra & Fusté-Forné Francesc, 2022. "Local Cuisine in a Tourist City: Food Identity in Sarajevo Restaurant Menus as a Source of Destination Marketing," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 12(1), pages 61-77, December.
    14. Henryk Wojtaszek & Agnieszka Wojcik-Czerniawska & Marcin Mastalerz & Pawel Stepien, 2024. "The Role of Consistency in Verbal and Nonverbal Communication: Enhancing Trust and Team Effectiveness in Management," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 621-636.
    15. Nataša Danilović Hristić & Nebojša Stefanović & Maja Hristov, 2023. "Implementation Instruments for Developing Sustainable Tourism on Recultivated Land in the Middle Danube Flow," Sustainability, MDPI, vol. 15(9), pages 1-20, May.
    16. Arkadiusz Kampczyk & Wojciech Gamon & Katarzyna Gawlak, 2023. "Integration of Traction Electricity Consumption Determinants with Route Geometry and Vehicle Characteristics," Energies, MDPI, vol. 16(6), pages 1-23, March.
    17. Sandip Solanki & Seema Singh & Meeta Joshi, 2023. "A Bibliometric Analysis of the International Journal of Energy Economics and Policy: 2013-2022," International Journal of Energy Economics and Policy, Econjournals, vol. 13(5), pages 260-270, September.
    18. Muhammad Khalid Shahid & Aye Aye Khin & Lim Chee Seong & Muhammad Shahbaz & Fiaz Ahmad, 2024. "Mapping the Relationship of Research and Development Expenditures and Economic Growth through Bibliometric Analysis: A Theoretical Perspective," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 17529-17555, December.
    19. José Ruiz-Meza & Julio Brito & Jairo R. Montoya-Torres, 2021. "Multi-Objective Fuzzy Tourist Trip Design Problem with Heterogeneous Preferences and Sustainable Itineraries," Sustainability, MDPI, vol. 13(17), pages 1-22, August.
    20. Cuesta-Valiño, Pedro & Gutiérrez-Rodríguez, Pablo & García-Henche, Blanca, 2022. "Word of mouth and digitalization in small retailers: Tradition, authenticity, and change," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    21. Jamal Al Qundus & Shivam Gupta & Hesham Abusaimeh & Silvio Peikert & Adrian Paschke, 2023. "Prescriptive Analytics-Based SIRM Model for Predicting Covid-19 Outbreak," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(2), pages 235-246, June.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:11:p:6510-:d:824812. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.