IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i12p5177-d376047.html
   My bibliography  Save this article

Sustainable Management of Popular Culture Tourism Destinations: A Critical Evaluation of the Twilight Saga Servicescapes

Author

Listed:
  • Christine Lundberg

    (The Norwegian School of Hotel Management, University of Stavanger, Kjell Arholms gate 41, 4021 Stavanger, Norway)

  • Kristina N. Lindström

    (Department of Economy and Society & Centre for Tourism, University of Gothenburg, P.O. Box 625, SE 405 30 Gothenburg, Sweden)

Abstract

Popular culture tourism destinations are made up of constructed realities transforming local communities into fictional servicescapes. The purpose of this study is to demonstrate how the unpacking of a key concept (servicescape), applied to destination management, can support the transition to sustainable destination development in the face of popular culture tourism. The aim is to unpack the servicescape concept by exploring how it is constructed focusing on Twilight Saga representations and production processes at four destinations. The data consists of photographs and video clips of the servicescapes and interviews with key stakeholders. The findings support previous servicescape research dimensions and elements but also identify critical areas of power, control, and conflict when introducing a process approach to the servicescape concept. The study provides insights into the complex exchanges that take place in the development of servicescapes at popular culture tourism destinations. The study thereby contributes to an elaborated and holistic servicescape model, stressing the importance of strategic design and local stakeholders’ early involvement in the preproduction of popular culture tourism phenomena.

Suggested Citation

  • Christine Lundberg & Kristina N. Lindström, 2020. "Sustainable Management of Popular Culture Tourism Destinations: A Critical Evaluation of the Twilight Saga Servicescapes," Sustainability, MDPI, vol. 12(12), pages 1-16, June.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:12:p:5177-:d:376047
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/12/5177/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/12/12/5177/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Touchstone, Ellen E. & Koslow, Scott & Shamdasani, Prem N. & D'Alessandro, Steven, 2017. "The linguistic servicescape: Speaking their language may not be enough," Journal of Business Research, Elsevier, vol. 72(C), pages 147-157.
    2. Stelios Lekakis & Shobhit Shakya & Vasilis Kostakis, 2018. "Bringing the Community Back: A Case Study of the Post-Earthquake Heritage Restoration in Kathmandu Valley," Sustainability, MDPI, vol. 10(8), pages 1-17, August.
    3. Jang, SooCheong (Shawn) & Namkung, Young, 2009. "Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants," Journal of Business Research, Elsevier, vol. 62(4), pages 451-460, April.
    4. Diego Monferrer & José Ramón Segarra & Marta Estrada & Miguel Ángel Moliner, 2019. "Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach," Sustainability, MDPI, vol. 11(18), pages 1-27, September.
    5. Tsang, Eric W. K., 2014. "Old and New," Management and Organization Review, Cambridge University Press, vol. 10(03), pages 390-390, November.
    6. Summers, Teresa A. & Hebert, Paulette R., 2001. "Shedding some light on store atmospherics: influence of illumination on consumer behavior," Journal of Business Research, Elsevier, vol. 54(2), pages 145-150, November.
    7. Eva Martin-Fuentes & Jorge Nieto Ferrando & Estela Marine-Roig & Berta Ferrer-Rosell, 2020. "From Blockbuster to Neighbourhood Buster: The Effect of Films on Barcelona," Sustainability, MDPI, vol. 12(6), pages 1-16, March.
    8. May, R. & Jackson, C. & Bevanger, K. & Røskaft, E., 2019. "Servicescape of the Greater Serengeti-Mara Ecosystem: Visualizing the linkages between land use, biodiversity and the delivery of wildlife-related ecosystem services," Ecosystem Services, Elsevier, vol. 40(C).
    9. Quynh Xuan Tran & My Van Dang & Nadine Tournois, 2020. "The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam," Post-Print hal-02866047, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Stephanie Garrison & Claire Wallace, 2021. "Media Tourism and Its Role in Sustaining Scotland’s Tourism Industry," Sustainability, MDPI, vol. 13(11), pages 1-13, June.
    2. Yong Liu & Wei Lee Chin & Florin Nechita & Adina Nicoleta Candrea, 2020. "Framing Film-Induced Tourism into a Sustainable Perspective from Romania, Indonesia and Malaysia," Sustainability, MDPI, vol. 12(23), pages 1-28, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sangeeta Peter & Victor Anandkumar, 2016. "Deconstructing the shopping experience of tourists to the Dubai Shopping Festival," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1199109-119, December.
    2. Alcántara, Enrique & Artacho, Miguel A. & Martínez, Natividad & Zamora, Tomás, 2014. "Designing experiences strategically," Journal of Business Research, Elsevier, vol. 67(6), pages 1074-1080.
    3. Malin Sundström & Christine Lundberg & Vassilios Ziakas, 2021. "Episodic Retail Settings: A Sustainable and Adaptive Strategy for City Centre Stores," Sustainability, MDPI, vol. 13(5), pages 1-17, February.
    4. Ali Shalizar Jalali, 2018. "Male Fertility as a Bull’s Eye for Mastocytosis," Global Journal of Reproductive Medicine, Juniper Publishers Inc., vol. 3(3), pages 58-60, February.
    5. Bilgihan, Anil & Madanoglu, Melih & Ricci, Peter, 2016. "Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 14-21.
    6. Hui Yan & Guixiang Liu, 2021. "Fire’s Effects on Grassland Restoration and Biodiversity Conservation," Sustainability, MDPI, vol. 13(21), pages 1-15, October.
    7. Michal Plaček & Martin Schmidt & František Ochrana & Michal Půček, 2017. "Do the Selected Characteristics of Public Tenders Affect the Likelihood of Filing Petitions with the Regulators of Public Tenders?," Prague Economic Papers, Prague University of Economics and Business, vol. 2017(3), pages 317-329.
    8. Alvaro Rodriguez-Valencia & Jose Agustin Vallejo-Borda & German A. Barrero & Hernan Alberto Ortiz-Ramirez, 2022. "Towards an enriched framework of service evaluation for pedestrian and bicyclist infrastructure: acknowledging the power of users’ perceptions," Transportation, Springer, vol. 49(3), pages 791-814, June.
    9. Sirieix, Lucie & Lála, Jan & Kocmanová, Klára, 2017. "Understanding the antecedents of consumers' attitudes towards doggy bags in restaurants: Concern about food waste, culture, norms and emotions," Journal of Retailing and Consumer Services, Elsevier, vol. 34(C), pages 153-158.
    10. Nikolov, Plamen & Adelman, Alan, 2019. "Do private household transfers to the elderly respond to public pension benefits? Evidence from rural China," The Journal of the Economics of Ageing, Elsevier, vol. 14(C).
    11. Dana Benešová & Viera Kubičková & Miroslava Prváková, 2020. "Open innovation model in the knowledge intensive business services in the Slovak Republic," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(2), pages 1340-1358, December.
    12. Holzmann, Robert & Alonso-García, Jennifer & Labit-Hardy, Heloise & Villegas, Andres M., 2017. "NDC Schemes and Heterogeneity in Longevity: Proposals for Redesign," IZA Discussion Papers 11193, Institute of Labor Economics (IZA).
    13. Selman, P., 2014. "Intercountry Adoption Agencies and the HCIA," ISS Working Papers - General Series 77404, International Institute of Social Studies of Erasmus University Rotterdam (ISS), The Hague.
    14. Martinho, Vítor João Pereira Domingues, 2019. "Historical records of wine: Highlighting the old wine world," EconStor Preprints 193461, ZBW - Leibniz Information Centre for Economics.
    15. Gabriella Garbarino & Giovanni Pampararo & Thanh Khoa Phung & Paola Riani & Guido Busca, 2020. "Heterogeneous Catalysis in (Bio)Ethanol Conversion to Chemicals and Fuels: Thermodynamics, Catalysis, Reaction Paths, Mechanisms and Product Selectivities," Energies, MDPI, vol. 13(14), pages 1-19, July.
    16. Zhongcheng Yan & Feng Wei & Xin Deng & Chuan Li & Qiang He & Yanbin Qi, 2022. "Feminization of Agriculture: Do Female Farmers Have Higher Expectations for the Value of Their Farmland?—Empirical Evidence from China," Agriculture, MDPI, vol. 12(1), pages 1-22, January.
    17. Hélène Laurell & Leona Achtenhagen & Svante Andersson, 2017. "The changing role of network ties and critical capabilities in an international new venture’s early development," International Entrepreneurship and Management Journal, Springer, vol. 13(1), pages 113-140, March.
    18. Trine Filges & Anu Siren & Torben Fridberg & Bjørn C. V. Nielsen, 2020. "Voluntary work for the physical and mental health of older volunteers: A systematic review," Campbell Systematic Reviews, John Wiley & Sons, vol. 16(4), December.
    19. Alexandru-Ionuţ Petrişor & Walid Hamma & Huu Duy Nguyen & Giovanni Randazzo & Anselme Muzirafuti & Mari-Isabella Stan & Van Truong Tran & Roxana Aştefănoaiei & Quang-Thanh Bui & Dragoş-Florian Vintilă, 2020. "Degradation of Coastlines under the Pressure of Urbanization and Tourism: Evidence on the Change of Land Systems from Europe, Asia and Africa," Land, MDPI, vol. 9(8), pages 1-43, August.
    20. Bian, Qin & Forsythe, Sandra, 2012. "Purchase intention for luxury brands: A cross cultural comparison," Journal of Business Research, Elsevier, vol. 65(10), pages 1443-1451.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:12:p:5177-:d:376047. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.