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A Model for Measuring Fair Labour Justice in Hotels: Design for the Spanish Case

Author

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  • Josefa García Mestanza

    (Department of Economics and Business Administration, Campus El Ejido s/n, University of Málaga, 29071 Málaga, Spain)

  • Alfonso Cerezo Medina

    (Faculty of Tourism, León Tolstoi, 4, Univeristy of Málaga, 29071 Málaga, Spain)

  • Marco Antonio Cruz Morato

    (Department of Economics and Business Administration, Campus El Ejido s/n, University of Málaga, 29071 Málaga, Spain)

Abstract

There is a growing awareness of Corporate Social Responsibility (CSR) and sustainability as a global movement. The hospitality sector is one of the major industries driving socioeconomic development worldwide (especially in economies such as Spain) and it has responded to this need, in the context of a general worsening of labor conditions in this sector. Evidence of this response is the Fair Hotels Project, which is an international collaborative effort aimed at building new partnerships between fair trade movements and trade unions in order to have a positive effect on the labour market in the hotel sector. This article describes the design of Hoteles Justos Laboralmente Responsables (HJLR), a fair labour justice and socially responsible model for hotels oriented to contribute to sustainability and labour justice within the Spanish hotel sector. The HJLR model was created to meet corporate, labour and local development needs. It includes accurate and objective measures—and homogeneous and comparable indicators—to assess the level of fairness and quality of labour practices of hotels. This model would be of great utility in improving the sustainability and quality of life of people working in this economic sector and could be also used by companies to improve their competitive position. The Spanish Government has shown its support for this project as a part of its 2030 sustainable tourism strategy, aimed to get the United Nation Sustainable Development Goals. Furthermore, this is a relevant line for future research, once the implementation phase is completed and quantitative data is available to measure the situation in depth.

Suggested Citation

  • Josefa García Mestanza & Alfonso Cerezo Medina & Marco Antonio Cruz Morato, 2019. "A Model for Measuring Fair Labour Justice in Hotels: Design for the Spanish Case," Sustainability, MDPI, vol. 11(17), pages 1-20, August.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:17:p:4639-:d:261043
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    References listed on IDEAS

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    Cited by:

    1. Marco Antonio Cruz-Morato & Josefa García-Mestanza & Carmen Dueñas-Zambrana, 2021. "Special Employment Centres, Time Factor and Sustainable Human Resources Management in Spanish Hotel Industry: Can Corporate Social Marketing Improve the Labour Situation of People with Disabilities?," Sustainability, MDPI, vol. 13(19), pages 1-24, September.
    2. Maria do Rosário Mira & Vânia Costa & Raquel Pereira & Andreia Antunes Moura, 2025. "Employment in Portugal’s Tourism Sector: Structural Transformation and Working Conditions from 2012 to 2022," Sustainability, MDPI, vol. 17(19), pages 1-21, October.
    3. Afshin Omidi & Cinzia Dal Zotto, 2022. "Socially Responsible Human Resource Management: A Systematic Literature Review and Research Agenda," Sustainability, MDPI, vol. 14(4), pages 1-20, February.
    4. Ajay Khatter, 2025. "Challenges and Solutions for Corporate Social Responsibility in the Hospitality Industry," Challenges, MDPI, vol. 16(1), pages 1-18, January.
    5. Marco Antonio Cruz-Morato & Carmen Dueñas-Zambrana & Josefa García-Mestanza, 2021. "Disability, Human Resources and Behavioral Economics: The Labour Inclusion Case of Ilunion Hotels of the Costa del Sol (Spain)," IJERPH, MDPI, vol. 18(15), pages 1-23, July.
    6. Ani Trstenjak & Ivana Tomas Žiković & Saša Žiković, 2025. "Making tourism more sustainable: empirical evidence from EU member countries," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 27(4), pages 9325-9355, April.
    7. Miguel Ángel Montañés-Del Río & Vanessa Rodríguez-Cornejo & Paula Isabel Rodríguez-Castro & Jesús Herrera-Madueño, 2025. "The Implementation of Corporate Social Responsibility Policies in the Tourism Industry and Sustainable Development Goals: A Review of Progress, Challenges, and Opportunities," Sustainability, MDPI, vol. 17(13), pages 1-30, July.

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