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Consumer Intervention Mapping—A Tool for Designing Future Product Strategies within Circular Product Service Systems

Author

Listed:
  • Matt Sinclair

    (Loughborough Design School, Loughborough University, Loughborough LE11 3TU, UK)

  • Leila Sheldrick

    (Dyson School of Design Engineering, Imperial College London, London SW7 2AZ, UK)

  • Mariale Moreno

    (Centre for Competitive Creative Design (C4D), Cranfield University, Bedford MK43 0AL, UK)

  • Emma Dewberry

    (School of Engineering and Innovation, Open University, Milton Keynes MK7 6AA, UK)

Abstract

Re-distributed manufacturing presents a number of opportunities and challenges for New Product Development in a future Circular Economy. It has been argued that small-scale, flexible and localised production systems will reduce resource consumption, lower transport emissions and extend product lifetimes. At the same time smart products within the Internet of Things will gather and report data on user behaviour and product status. Many sustainable design tools have previously been developed but few are able to imagine and develop visions of how future sustainable product service systems might be manifested. This paper introduces the concept of Consumer Intervention Mapping as a tool for creating future product strategies. The tool visualises the points within a product’s lifecycle where stakeholders are able to intervene in the product’s expected journey. This perspective enables the rapid construction of scenarios that explore and describe future circular product service systems. Validation of the tool in three workshops is described and the outcomes are presented. Consumer Intervention Mapping is successful in creating scenarios that describe existing product service systems and new product concepts adapted to a Circular Economy paradigm. Further work is required to refine the tool’s performance in more focused and reflective design exercises.

Suggested Citation

  • Matt Sinclair & Leila Sheldrick & Mariale Moreno & Emma Dewberry, 2018. "Consumer Intervention Mapping—A Tool for Designing Future Product Strategies within Circular Product Service Systems," Sustainability, MDPI, vol. 10(6), pages 1-21, June.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:6:p:2088-:d:153350
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    References listed on IDEAS

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    Cited by:

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    2. Winston Jerónimo Silvestre & Ana Fonseca & Sandra Naomi Morioka, 2022. "Strategic sustainability integration: Merging management tools to support business model decisions," Business Strategy and the Environment, Wiley Blackwell, vol. 31(5), pages 2052-2067, July.
    3. Ricardo J Hernandez, 2019. "Sustainable Product-Service Systems and Circular Economies," Sustainability, MDPI, vol. 11(19), pages 1-11, September.
    4. Chauhan, Chetna & Parida, Vinit & Dhir, Amandeep, 2022. "Linking circular economy and digitalisation technologies: A systematic literature review of past achievements and future promises," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
    5. Oskar Rexfelt & Anneli Selvefors, 2021. "The Use2Use Design Toolkit—Tools for User-Centred Circular Design," Sustainability, MDPI, vol. 13(10), pages 1-18, May.
    6. Jan Konietzko & Nancy Bocken & Erik Jan Hultink, 2020. "A Tool to Analyze, Ideate and Develop Circular Innovation Ecosystems," Sustainability, MDPI, vol. 12(1), pages 1-39, January.
    7. Aine Petrulaityte & Fabrizio Ceschin & Eujin Pei & David Harrison, 2020. "Applying Distributed Manufacturing to Product-Service System Design: A Set of Near-Future Scenarios and a Design Tool," Sustainability, MDPI, vol. 12(12), pages 1-39, June.
    8. Louise Møller Haase & Line Sand Lythje, 2022. "User Strategies for Prolonging Product Lifetimes: A New Starting Point for Circular Conceptual Design," Sustainability, MDPI, vol. 14(22), pages 1-18, November.
    9. Ruth Mugge, 2018. "Product Design and Consumer Behaviour in a Circular Economy," Sustainability, MDPI, vol. 10(10), pages 1-4, October.
    10. Rodrigues Dias, Veruska Mazza & Jugend, Daniel & de Camargo Fiorini, Paula & Razzino, Carlos do Amaral & Paula Pinheiro, Marco Antonio, 2022. "Possibilities for applying the circular economy in the aerospace industry: Practices, opportunities and challenges," Journal of Air Transport Management, Elsevier, vol. 102(C).
    11. Francesco Galati & Barbara Bigliardi & Alberto Petroni & Claudia Pinna & Monica Rossi & Sergio Terzi, 2019. "Sustainable Product Lifecycle: The Role of ICT," Sustainability, MDPI, vol. 11(24), pages 1-4, December.
    12. Peter Byrial Jensen & Louise Møller Haase & Linda Nhu Laursen, 2021. "A Practical Approach to Companies’ Transformation toward Product Longevity: A Best-Case Study," Sustainability, MDPI, vol. 13(23), pages 1-16, December.
    13. Nancy Bocken & Lars Strupeit & Katherine Whalen & Julia Nußholz, 2019. "A Review and Evaluation of Circular Business Model Innovation Tools," Sustainability, MDPI, vol. 11(8), pages 1-25, April.
    14. Rita Henriques & Filipa Figueiredo & João Nunes, 2023. "Product-Services for a Resource-Efficient and Circular Economy: An Updated Review," Sustainability, MDPI, vol. 15(15), pages 1-24, August.

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