IDEAS home Printed from https://ideas.repec.org/a/gam/jlogis/v5y2021i4p90-d704721.html
   My bibliography  Save this article

Building the E-Commerce Supply Chain of the Future: What Influences Consumer Acceptance of Alternative Places of Delivery on the Last-Mile

Author

Listed:
  • Björn Asdecker

    (Department of Business Administration, University of Bamberg, 96045 Bamberg, Germany)

Abstract

Background : To cope with the expected further growth in e-commerce and to be able to continue delivering at low costs, new concepts for the last-mile are needed. This paper reviews the literature and qualitatively investigates which factors influence the acceptance of four alternative place-of-delivery innovations in a business-to-consumer (B2C) context: (1) parcel lockers, (2) reception boxes, (3) trunk delivery, and (4) home access systems; Methods : The available literature was reviewed. Furthermore, 37 interviews were conducted and analyzed using the deductive category development method. In the following, abductive reasoning can derive detailed research models that may form the basis for future confirmative studies; Results : The research gains more detailed insights into how consumers perceive innovative last-mile place-of-delivery concepts. The study provides a clearer picture of what factors influence the intention to use such alternative services; Conclusions : The results can be used by logistics service providers and e-tailers through targeted communication efforts and lay the groundwork for further confirmatory research.

Suggested Citation

  • Björn Asdecker, 2021. "Building the E-Commerce Supply Chain of the Future: What Influences Consumer Acceptance of Alternative Places of Delivery on the Last-Mile," Logistics, MDPI, vol. 5(4), pages 1-17, December.
    • Handle: RePEc:gam:jlogis:v:5:y:2021:i:4:p:90-:d:704721
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2305-6290/5/4/90/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2305-6290/5/4/90/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Yael Deutsch & Boaz Golany, 2018. "A parcel locker network as a solution to the logistics last mile problem," International Journal of Production Research, Taylor & Francis Journals, vol. 56(1-2), pages 251-261, January.
    2. Yuen, Kum Fai & Wang, Xueqin & Ma, Fei & Wong, Yiik Diew, 2019. "The determinants of customers’ intention to use smart lockers for last-mile deliveries," Journal of Retailing and Consumer Services, Elsevier, vol. 49(C), pages 316-326.
    3. Francesco Russo & Antonio Comi, 2016. "Urban Freight Transport Planning towards Green Goals: Synthetic Environmental Evidence from Tested Results," Sustainability, MDPI, vol. 8(4), pages 1-18, April.
    4. Nils Boysen & Stefan Fedtke & Stefan Schwerdfeger, 2021. "Last-mile delivery concepts: a survey from an operational research perspective," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 43(1), pages 1-58, March.
    5. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    6. Punel, Aymeric & Stathopoulos, Amanda, 2017. "Modeling the acceptability of crowdsourced goods deliveries: Role of context and experience effects," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 105(C), pages 18-38.
    7. Maria Lindholm, 2013. "Urban freight transport from a local authority perspective – a literature review," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 54, pages 1-3.
    8. Comi, Antonio, 2020. "A modelling framework to forecast urban goods flows," Research in Transportation Economics, Elsevier, vol. 80(C).
    9. Vakulenko, Yulia & Hellström, Daniel & Hjort, Klas, 2018. "What's in the parcel locker? Exploring customer value in e-commerce last mile delivery," Journal of Business Research, Elsevier, vol. 88(C), pages 421-427.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wanjie Hu & Jianjun Dong & Bon-gang Hwang & Rui Ren & Zhilong Chen, 2019. "A Scientometrics Review on City Logistics Literature: Research Trends, Advanced Theory and Practice," Sustainability, MDPI, vol. 11(10), pages 1-27, May.
    2. Lin, Yun Hui & Wang, Yuan & He, Dongdong & Lee, Loo Hay, 2020. "Last-mile delivery: Optimal locker location under multinomial logit choice model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 142(C).
    3. Buldeo Rai, Heleen & Verlinde, Sara & Macharis, Cathy, 2021. "Unlocking the failed delivery problem? Opportunities and challenges for smart locks from a consumer perspective," Research in Transportation Economics, Elsevier, vol. 87(C).
    4. Wang, Xueqin & Wong, Yiik Diew & Chen, Tianyi & Yuen, Kum Fai, 2022. "An investigation of technology-dependent shopping in the pandemic era: Integrating response efficacy and identity expressiveness into theory of planned behaviour," Journal of Business Research, Elsevier, vol. 142(C), pages 1053-1067.
    5. Xueqin Wang & Yiik Diew Wong & Kum Fai Yuen, 2021. "Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users," IJERPH, MDPI, vol. 18(16), pages 1-22, August.
    6. Gabriele Iannaccone & Edoardo Marcucci & Valerio Gatta, 2021. "What Young E-Consumers Want? Forecasting Parcel Lockers Choice in Rome," Logistics, MDPI, vol. 5(3), pages 1-16, August.
    7. Wang, Xueqin & Wong, Yiik Diew & Shi, Wenming & Yuen, Kum Fai, 2022. "Shoppers’ logistics activities in omni-channel retailing: A conceptualisation and an exploration on perceptual differences in effort valuation," Transport Policy, Elsevier, vol. 115(C), pages 195-208.
    8. Tang, Yuk Ming & Chau, Ka Yin & Xu, Duo & Liu, Xiaoyun, 2021. "Consumer perceptions to support IoT based smart parcel locker logistics in China," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    9. Demostenis Ramos Cassiano & Bruno Vieira Bertoncini & Leise Kelli de Oliveira, 2021. "A Conceptual Model Based on the Activity System and Transportation System for Sustainable Urban Freight Transport," Sustainability, MDPI, vol. 13(10), pages 1-13, May.
    10. Nils Boysen & Stefan Fedtke & Stefan Schwerdfeger, 2021. "Last-mile delivery concepts: a survey from an operational research perspective," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 43(1), pages 1-58, March.
    11. Milioti, Christina & Pramatari, Katerina & Kelepouri, Ioanna, 2020. "Modelling consumers’ acceptance for the click and collect service," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
    12. Magdalena Mucowska, 2021. "Trends of Environmentally Sustainable Solutions of Urban Last-Mile Deliveries on the E-Commerce Market—A Literature Review," Sustainability, MDPI, vol. 13(11), pages 1-26, May.
    13. Schaefer, Jaclyn S. & Figliozzi, Miguel A., 2021. "Spatial accessibility and equity analysis of Amazon parcel lockers facilities," Journal of Transport Geography, Elsevier, vol. 97(C).
    14. Wu, Ruijuan & Li, Peiyu, 2023. "Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    15. Ranjbari, Andisheh & Diehl, Caleb & Dalla Chiara, Giacomo & Goodchild, Anne, 2023. "Do parcel lockers reduce delivery times? Evidence from the field," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 172(C).
    16. Jagienka Rześny-Cieplińska & Agnieszka Szmelter-Jarosz, 2019. "Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach," Sustainability, MDPI, vol. 11(19), pages 1-26, September.
    17. Schwerdfeger, Stefan & Boysen, Nils, 2020. "Optimizing the changing locations of mobile parcel lockers in last-mile distribution," European Journal of Operational Research, Elsevier, vol. 285(3), pages 1077-1094.
    18. Daniel Belanche & Marta Flavián & Alfredo Pérez-Rueda, 2020. "Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility," Sustainability, MDPI, vol. 12(10), pages 1-21, May.
    19. He, Dongdong & Ceder, Avishai (Avi) & Zhang, Wenyi & Guan, Wei & Qi, Geqi, 2023. "Optimization of a rural bus service integrated with e-commerce deliveries guided by a new sustainable policy in China," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 172(C).
    20. Frazen Tolentino-Zondervan & Enide Bogers & Luc van de Sande, 2021. "A Managerial and Behavioral Approach in Aligning Stakeholder Goals in Sustainable Last Mile Logistics: A Case Study in the Netherlands," Sustainability, MDPI, vol. 13(8), pages 1-17, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jlogis:v:5:y:2021:i:4:p:90-:d:704721. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.