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Study on Factors That Influence Human Errors: Focused on Cabin Crew

Author

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  • Jiyoung Kim

    (School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea)

  • Myoungjin Yu

    (School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea)

  • Sunghyup Sean Hyun

    (School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea)

Abstract

This study aims to reduce the possibility of human mistakes and accidents among airline cabin crew by identifying the cause of human errors by focusing on the importance of the causal relationship between human factors and human errors. According to statistical analysis, among the five human factors, physical fatigue, psychological stress, and the complacency of cabin crew had a positive impact on human errors. However, hurrying under time pressure and the distractions caused by external factors do not significantly affect human errors. Human errors have a negative impact on job crafting and mental health. This study analyzed the human factors influencing the cabin crew’s errors and revealed the importance of complacency, which was not covered in previous studies. Finally, the research implications, limitations, and future studies were discussed.

Suggested Citation

  • Jiyoung Kim & Myoungjin Yu & Sunghyup Sean Hyun, 2022. "Study on Factors That Influence Human Errors: Focused on Cabin Crew," IJERPH, MDPI, vol. 19(9), pages 1-16, May.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:9:p:5696-:d:810432
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    References listed on IDEAS

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    1. Liou, James J.H. & Tzeng, Gwo-Hshiung & Chang, Han-Chun, 2007. "Airline safety measurement using a hybrid model," Journal of Air Transport Management, Elsevier, vol. 13(4), pages 243-249.
    2. David E. Guest, 1987. "Human Resource Management And Industrial Relations[1]," Journal of Management Studies, Wiley Blackwell, vol. 24(5), pages 503-521, September.
    3. K. Itoh & N. Omata & H. B. Andersen, 2009. "A human error taxonomy for analysing healthcare incident reports: assessing reporting culture and its effects on safety performance," Journal of Risk Research, Taylor & Francis Journals, vol. 12(3-4), pages 485-511, June.
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