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Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany

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  • Susanne Schnitzer

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of Medical Sociology and Rehabilitation Science, Charitéplatz 1, 10117 Berlin, Germany)

  • Raphael Kohl

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of Medical Sociology and Rehabilitation Science, Charitéplatz 1, 10117 Berlin, Germany)

  • Hella Fügemann

    (Brandenburg Medical School Theodor Fontane, Institute of Social Medicine and Epidemiology, 14770 Brandenburg an der Havel, Germany)

  • Kathrin Gödde

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of Public Health, Charitéplatz 1, 10117 Berlin, Germany)

  • Judith Stumm

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of General Practice and Family Medicine, Charitéplatz 1, 10117 Berlin, Germany)

  • Fabian Engelmann

    (Kassenärztliche Bundesvereinigung (KBV), Geschäftsbereich Sicherstellung und Versorgungsstruktur, Abteilung Versorgungsstruktur, 10592 Berlin, Germany)

  • Ulrike Grittner

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute for Biometry and Clinical Epidemiology, Charitéplatz 1, 10117 Berlin, Germany
    Berlin Institute of Health at Charité—Universitätsmedizin Berlin, Charitéplatz 1, 10117 Berlin, Germany)

  • Nina Rieckmann

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of Public Health, Charitéplatz 1, 10117 Berlin, Germany)

Abstract

The aim of the present study was to investigate the awareness of patient navigation (PN) in the general population in Germany and to assess which navigator tasks are considered most important. The analysis drew on a 2019 nationwide telephone survey of 6110 adults. We compared rankings of emotional support, administrative support and information among respondents with and without experience of patient navigation. One-fifth of the sample reported having heard of PNs; 13% of this group already had experience with PN. In both groups, the majority (>47%) considered assistance with applications to be most important. This was particularly the case among younger adults and those with a chronic disease. Within the inexperienced group, higher educated people had higher odds of ranking provision of information as most important for them, whereas women and those without a partner had higher odds of ranking emotional support as the most important task. This study shows that the majority of people predominantly expect PN services to offer administrative support, irrespective of their socioeconomic and health status. Whether these expectations are met by the diverse existing PN programs, which often have a strong focus on other tasks (e.g., increasing health literacy), has yet to be evaluated.

Suggested Citation

  • Susanne Schnitzer & Raphael Kohl & Hella Fügemann & Kathrin Gödde & Judith Stumm & Fabian Engelmann & Ulrike Grittner & Nina Rieckmann, 2022. "Patient Navigation—Who Needs What? Awareness of Patient Navigators and Ranking of Their Tasks in the General Population in Germany," IJERPH, MDPI, vol. 19(5), pages 1-13, March.
  • Handle: RePEc:gam:jijerp:v:19:y:2022:i:5:p:2846-:d:761596
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    1. Nolte, Ellen & Knai, Cécile & Hofmarcher, Maria & Conklin, Annalijn & Erler, Antje & Elissen, Arianne & Flamm, Maria & Fullerton, Brigit & Sönnichsen, Andreas & Vrijhoef, Hubertus J. M., 2012. "Overcoming fragmentation in health care: chronic care in Austria, Germany and the Netherlands," Health Economics, Policy and Law, Cambridge University Press, vol. 7(1), pages 125-146, January.
    2. Laura M. Mackey & Catherine Doody & Erik L. Werner & Brona Fullen, 2016. "Self-Management Skills in Chronic Disease Management," Medical Decision Making, , vol. 36(6), pages 741-759, August.
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    1. Lennert Griese & Hanne S. Finbråten & Rita Francisco & Saskia M. De Gani & Robert Griebler & Øystein Guttersrud & Rebecca Jaks & Christopher Le & Thomas Link & Andreia Silva da Costa & Miguel Telo de , 2022. "HLS 19 -NAV—Validation of a New Instrument Measuring Navigational Health Literacy in Eight European Countries," IJERPH, MDPI, vol. 19(21), pages 1-20, October.

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